Melissa Wallace work email
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Melissa Wallace personal email
Results-driven Communication Specialist with experience in developing and executing communication strategies, driving stakeholder engagement, and ensuring regulatory compliance in the financial services industry. Proven track record in communication strategy development and execution, stakeholder engagement and management, regulatory compliance and risk management, project management, and technical writing and content development, with a strong background in leading teams and projects that enhance customer relations and drive business growth.
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ConsultantAlchemy SolutionsCarlton, Vic, Au
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Communications Project ManagerInsignia Financial Oct 2022 - Aug 2024AustraliaResponsible for the employer superannuation business unit in an autonomous role, managing stakeholder input, review, and approval processes for customer communications, while ensuring adherence to governance frameworks and coordinating project teams to meet strategic objectives and deadlines. -
Lead - Platinum Priority ServiceMlc Australia Aug 2019 - Oct 2022Led a team of 10 to 20 specialists managing relationships with 600 high net-worth financial advisers, focusing on enhancing client relationships, managing risk, and improving team performance, while also developing and implementing strategies to maintain a high Net Promoter Score and advancing professional growth among direct reports. -
Lead - Complaint ResolutionsMlc Limited Nov 2018 - Sep 2019Led a team of 8 in complaint resolution, ensuring outcomes aligned with community, legislative, and trustee expectations, while educating and coaching the team on effective stakeholder engagement and managing high-risk scenarios, ultimately improving our compliance with the Australian Financial Complaints Authority standards.
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Associate Complaint ResolutionsMlc Australia May 2014 - Nov 2018Liaised internally and externally, investigating and resolving customer disputes, acting as a key escalation point and subject matter expert for Trustee Offices, and representing the Trustee in external dispute resolution meetings.
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Administrative AssistantPlum May 2009 - May 2014Melbourne, Australia
Melissa Wallace Skills
Frequently Asked Questions about Melissa Wallace
What company does Melissa Wallace work for?
Melissa Wallace works for Alchemy Solutions
What is Melissa Wallace's role at the current company?
Melissa Wallace's current role is Consultant.
What is Melissa Wallace's email address?
Melissa Wallace's email address is me****@****.com.au
What are some of Melissa Wallace's interests?
Melissa Wallace has interest in Photography, Music, Travel.
What skills is Melissa Wallace known for?
Melissa Wallace has skills like Customer Service, Pensions, Financial Services, Internal Communications, Microsoft Excel, Social Networking, Marketing Strategy, Event Management, Insurance, Business Analysis, Team Management, Recruiting.
Who are Melissa Wallace's colleagues?
Melissa Wallace's colleagues are Jacqueline Broadfoot, Mary Evans, Mark Stanyon, Divya G., Kirstin Lanyon (Née Lovas), Natasha Wijesooriya, Emma Lyall.
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