Melissa A. Johnson, Mba Email & Phone Number

Houston, Tx, Us

Houston, Texas, United States

Oversee the daily activities of the Vaccine Operations Team and mobile clinic, provide direction and supervision to team membersCoordinate staff assignments, monitor staff time and attendance, maintaining ongoing contact with staff and report any staffing issuesEnsure timely and accurate reporting of vaccine medical records, vaccine reactions, safety reports and key performance indicatorsEnsure compliance with all training, internal policies, procedures, and protocols as well as external guidelines, laws and regulations as appropriateEnsure the setup and breakdown of the vaccine site is done safely and timely and that all supplies are accounted for and distributed to the proper stations within the siteOversee on-site vaccine cold-chain management and ensure vaccines are handled/transported appropriately while completing hourly and daily reporting on time.Establish and maintain relationships with Harris County partners and host sites such as Harris County Precincts, School Districts, Houses of Worship, Long-term Care Facilities, Shelters, and private businessesOther duties as assigned, including special tasks involved in responding to an emergency event

Act's as liaison between technical staff and business owners. Coordinates discovery, planning and follow up sessions with key customers Document Business Requirements, define test cases and formulate test plans with QA team and other business partner groups. Participating in resolving system outages, disaster management and change control Identify and mitigate risks; leveraging excellent communication skills who can work with key stakeholders/customers to support planning and delivery of technical IT development Agile projectsAssist in team development while holding teams accountable for their commitments, removing roadblocks to their work; leveraging organizational resources to improve capacity for project work; and mentoring and developing team membersDocument Acceptance Criteria in stories in a way that both development team and business stakeholdersPerforms required testing and quality assurance Write user stories, gathering requirements, perform stakeholder interviewsExperience with JIRA creating and monitoring Dashboards for AGILE principles and team(s) performance.Organizes and facilitates ceremonies, identifies improvement opportunities to optimize velocity and quality while mitigating risk. Tracks and communicates the overall team progress providing visibility to stakeholders.Responsible for the development, implementation and maintenance of efficient systems that provide LifeGift with access to hospital electronic medical records (EMR); taking the following into consideration: LifeGift requirements, donor/recipient safety, confidentiality, data privacy, user access, and hospital EMR capabilities Follows established methodology for initiating systems, using the support of Hospital Services Works hospital departments, such as Information Technology, Info Management, and regulatory/privacy personnel, to design and implement mutually agreed upon EMR access systems that incorporate established clinical and logistical parameters.

Houston, Texas

In my position I am responsible for supporting and maintaining the practice both administratively and operationally. Administratively, by supporting the TH Hospital Medicine (THHM) Facility Medical Director, VP of Client Service, Regional Medical Director, and TH HM provider staff, and by working with hospital administration to ensure all needs are being met.Operationally, by accurately identifying, and accounting for each patient seen in the hospital by the hospitalist physicians. I am responsible for obtaining, reconciling and forwarding all required documents of each in-patient medical record to the designated Billing Center. Upon completion of preparing each batch, accurate data is maintained to report the number of records being sent and specific key measures from those visits. Additionally, I work with the facility to gather key facility metric data for dashboards. I am also required to perform to productivity standards and meet target goals as outlined by my supervisor.

Houston, Texas

Responsible for maintaining all financial processes and procedures as a part of an internal project implementation (Project Winn) to support streamlining and increasing efficiency. Responsibilities included:• Training and Communications Management Patient Registration, Billing practices and EPIC• Communicating and marketing financial assistance processes to patients • Coordinating with insurance companies, Medicaid and Medicare prior to services being rendered• Patient communications to review financial coverage and costs• Financial counseling duties included assisting patients who may be unable to meet their financial obligation understand the total cost of the planned treatment, the patient's out-of-pocket expense, and MD Anderson's payment policies such as payment plans, deposits, charity care and other available payment options

Cypress, Texas

Responsible for clinical to ensure the smooth flow of both inpatient and outpatient processes and procedures. Responsibilities included the following:• Reviewed daily clinic schedules for balances and credits, benefit eligibilities etc., and lead communication efforts with the appropriate personnel (Front Office/Clinic Manager/Patient Access Manager) • Coordinated front office processes and staff workload with Clinic Manager to maintain an efficient clinic flow• Assisted with interviews to determine the technical and behavioral competencies of the candidate to ensure that the best among the qualified candidates are being hired in the company• Supported improvement efforts for customer satisfaction through the administration of surveys and engagement campaigns• Acted as liaison with the supervisor to ensure verification, precertification needs met. (I.e. verifier having difficulty obtaining benefits, precertification coordinator having difficulty obtaining pre-cert, etc.)• Assisted supervisor in training staffs who are failing to perform according to the department/organizational standard

Houston, Texas Area

In charge of all administrative processes and procedures, including:• Employee communications which included conveying job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures• A/R responsibilities included: Billing, Bill and Product distribution, Receipting, Allocations, Reconciliation, Collections, Dispute Management and recovering bad debt• Supervising staff; planning, organizing, and implementing administrative systems• Completing special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; and monitoring results• Providing historical reference by developing and utilizing filing and retrieval systems• Improving program and service quality by devising new applications; updating procedures; evaluating system results with users• Maintaining continuity among corporate, division, and local work teams by documenting and communicating actions, irregularities, and continuing needs• Achieved financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures; monitoring costs; analyzing variances

Greater Atlanta Area

• Case Management and daily communication with internal and external clients to resolve coding issues, medical record inquiries and resolve matters regarding medical records or patient accounts• Responsible for printing and reconciling daily patient inventory from internal billing system, Patient Advocacy at Chamberlin Edmonds System (PACE)• Assisted in verification and prepping of Medicaid proofs of eligibility, combining with medical records for submission to Georgia Medical Care Foundation (GMCF) for approval of services rendered• Reviewed of inpatient and outpatient medical records based on Georgia and Texas State Medicaid criteria to determine if authorizations are needed for services rendered• OP admission status, obtains necessary clinical information to complete precertification and retrospective review• Responsible for assigning Registered Nurses and Licensed Practical Nurses medical records for retrospective review of inpatient and outpatient services• Worked closely with billing department in obtaining accurate ICD-9 and CPT codes needed for accuracy of billing carrier specifications• Established and maintained Texas Medicaid patient profiles and claims while adhering to HIPAA guidelines• Served as point of contact to medical office staff for answers to Medicaid related issues

Greater Atlanta Area

Established and maintained Texas Medicaid patient profiles and insurance claims while adhering to HIPPA guidelinesTeam members were responsible for working closely with Pharmacist to deliver accurate medicinal recommendations and approvalsServed as point of contact to medical office staff for answers to Medicaid related issuesHandled correspondence, billing, bookkeeping and arranging approvals for hospital admissions and laboratory servicesUtilized computer office software on a daily basis such as Outlook, Excel, Word, etc. within a call center environment where 200 plus calls were handled per day

Master Of Business Administration, Healthcare Management

Bachelor Of Science, Biology

Activities and Societies: Biology Club, Nu Vision Choir, Pre-Alumni Association