Melissa A. Johnson, Mba Email & Phone Number

Houston, TX, US

Houston, Texas, United States

Oversee the daily activities of the Vaccine Operations Team and mobile clinic, provide direction and supervision to team membersCoordinate staff assignments, monitor staff time and attendance, maintaining ongoing contact with staff and report any staffing issuesEnsure timely and accurate reporting of vaccine medical records, vaccine reactions, safety.

Act's as liaison between technical staff and business owners. Coordinates discovery, planning and follow up sessions with key customers Document Business Requirements, define test cases and formulate test plans with QA team and other business partner groups. Participating in resolving system outages, disaster management and change control Identify and.

Houston, Texas

In my position I am responsible for supporting and maintaining the practice both administratively and operationally. Administratively, by supporting the TH Hospital Medicine (THHM) Facility Medical Director, VP of Client Service, Regional Medical Director, and TH HM provider staff, and by working with hospital administration to ensure all needs are being.

Houston, Texas

• Responsible for maintaining all financial processes and procedures as a part of an internal project implementation (Project Winn) to support streamlining and increasing efficiency. Responsibilities included:
• Training and Communications Management Patient Registration, Billing practices and EPIC
• Communicating and marketing financial assistance processes to patients
• Coordinating with insurance companies, Medicaid and Medicare prior to services being rendered
• Patient communications to review financial coverage and costs
• Financial counseling duties included assisting patients who may be unable to meet their financial obligation understand the total cost of the planned treatment, the patient's out-of-pocket expense, and MD Anderson's.

Cypress, Texas

• Responsible for clinical to ensure the smooth flow of both inpatient and outpatient processes and procedures. Responsibilities included the following:
• Reviewed daily clinic schedules for balances and credits, benefit eligibilities etc., and lead communication efforts with the appropriate personnel (Front Office/Clinic Manager/Patient Access Manager)
• Coordinated front office processes and staff workload with Clinic Manager to maintain an efficient clinic flow
• Assisted with interviews to determine the technical and behavioral competencies of the candidate to ensure that the best among the qualified candidates are being hired in the company
• Supported improvement efforts for customer satisfaction through the administration of surveys and engagement campaigns
• Acted as liaison with the supervisor to ensure verification, precertification needs met. (I.e. verifier having difficulty obtaining benefits, precertification coordinator having difficulty obtaining pre-cert, etc.)

Houston, Texas Area

• In charge of all administrative processes and procedures, including:
• Employee communications which included conveying job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems.
• A/R responsibilities included: Billing, Bill and Product distribution, Receipting, Allocations, Reconciliation, Collections, Dispute Management and recovering bad debt
• Supervising staff; planning, organizing, and implementing administrative systems
• Completing special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; and monitoring results
• Providing historical reference by developing and utilizing filing and retrieval systems

Greater Atlanta Area

• Case Management and daily communication with internal and external clients to resolve coding issues, medical record inquiries and resolve matters regarding medical records or patient accounts
• Responsible for printing and reconciling daily patient inventory from internal billing system, Patient Advocacy at Chamberlin Edmonds System (PACE)
• Assisted in verification and prepping of Medicaid proofs of eligibility, combining with medical records for submission to Georgia Medical Care Foundation (GMCF) for approval of services rendered
• Reviewed of inpatient and outpatient medical records based on Georgia and Texas State Medicaid criteria to determine if authorizations are needed for services rendered
• OP admission status, obtains necessary clinical information to complete precertification and retrospective review
• Responsible for assigning Registered Nurses and Licensed Practical Nurses medical records for retrospective review of inpatient and outpatient services

Greater Atlanta Area

Established and maintained Texas Medicaid patient profiles and insurance claims while adhering to HIPPA guidelinesTeam members were responsible for working closely with Pharmacist to deliver accurate medicinal recommendations and approvalsServed as point of contact to medical office staff for answers to Medicaid related issuesHandled correspondence.

Master Of Business Administration, Healthcare Management

Bachelor Of Science, Biology

Activities and Societies: Biology Club, Nu Vision Choir, Pre-Alumni Association