Small Business Owner
Self-Employed
Canada
Built from the ground up into a very successful local and Canada wide business. Specializing in home decor, furniture and gifts, my products were available to order via our website, various social media channels and email in addition to various storefronts who carried our stock. I was able to create a social media presence totalling more than 20,000 followers and built a very large repeat customer base due to our excellent customer service skills.I have been featured in Magazine, TV and most recently created product for a large commercial campaign. I and am an extremely dedicated and hard working individual who strives for perfection and exceeds expectations in all aspects of my personal and professional life.Tasks & Responsibilities• Extensive Social Media Marketing (Facebook, Instagram, Marketplace)• Managing email lists and creating compelling email content campaigns• Business and promotion planning and social media campaign scheduling• Full creation and management of businesses website• Replying to customer inquiries via phone, email, website and social media on a 24/7 basis.• Order taking, order confirmation, receiving deposits and final payments• Invoicing• Follow up with fulfilled orders to ensure customer satisfaction• Recruiting, interviewing & training potential employees.• Canada wide Shipping & Management / organization of pick up item processes• Management of workshop team, delivery driver and scheduling of all employees• Creating new concepts that our customer base gravitates to• Ensuring each customer has an amazing experience with our business with the goal of creating repeat business and referrals. • Extensive experience with Microsoft Office, Calendly, Acuity Scheduling, Mail Chimp, Social Media Channels, Square, Squarespace, PayPal Business, Stripe and others.