Melissa Arsenault, Pmp Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

• Top performer across my extended team, FY 2023, Q1 2024
• Engage with various verticals, including Restaurants, Retail, Franchises and Agencies, tailoring conversations to meet the unique needs of each sector
• Proficient at discovery calls and product demonstrations, supporting Account Executives throughout the sales process
• Openness to trying new approaches and strategies and receptive to feedback, striving for continuous improvement
• Utilize storytelling techniques to enhance presentations, creating and maintaining a database of stories for wider team to use
• Collaborate with team members to share best practices, fostering a culture of continuous improvement and innovation

Toronto, Canada

• Consistently exceed 100% quota attainment, 140% in 2021
• Extensive knowledge of social media strategy for multiple verticals including Financial Services, Healthcare, Higher Education and Hospitality organizations
• Collaborating with an extended team to come up with unique strategies for strategic opportunities leading to delivering results
• Trusted advisor to enterprise clients on social strategy and the product mix that will best support their strategy
• Helped onboard new Solutions Consultants, interviewing, training on new products, practice demonstrations, providing feedback, taking on leadership role within the team

Toronto, Canada

• Consistently exceeded 100% quota attainment, ~$1.9M ARR in FY 2018 and over $2M ARR in FY 2019
• Selected among my peers to work abroad in Australia, took on the role of an Enterprise SC supporting the local team
• Consulted with Australia/New Zealand customers and prospects, adapting to the ways they conduct business
• Periodically ran enablement sessions on our competitors, new tools to leverage, how to best position Hootsuite and partner enablement
• Conducted an internal project analyzing Hootsuite’s competitors, taking a deep dive into understanding where Hootsuite performs best in the marketing and relayed learnings to internal teams during enablement sessions

Toronto, Canada

• Advised key decision makers on how they would be able to transform their digital strategy using Hootsuite
• Led discovery sessions with executives, directors and practitioners to understand business needs and challenges and crafted strategies that positively impacted objectives
• Created and delivered concise, compelling, value-based presentations and solution overviews to decision makers
• Achieved the fastest ramp up from onboarding to first sale in the history of the team

Toronto, Canada Area

• Top Business Analyst Award for Q1 and Q3 2015, Q2 2016, Q1 2017
• Led an internal project that successfully created a 20% gain in process efficiency and eliminated the need for paper storage by 64%, as a result I obtained my Lean Six Sigma Green Belt
• Effectively lead and manage the assessment process on large enterprise opportunities by achieving a win rate of 90% on completed projects
• Utilize analytical approaches and methodologies to solve diverse business problems in order to better service clients
• Highly experienced in working under pressure by working closely with senior management and being a main point of contact for clients
• Build relationships with clients by understanding their needs and converting their challenges into the delivery of Xerox services

Toronto, Canada Area

• Contributed to the growth of Managed Print Services revenue by conducting assessments and produced high quality business cases to clients resulting in an 80% win rate
• Built effective relationships with clients by actively listening and being trustworthy with their sensitive information
• Demonstrated the ability to analyze complex data by delivering timely and accurate information used to solve intricate problems
• Led training sessions for team members and shared best practices that contributed to the overall success of the team

Toronto, Canada Area

• Consistently meet or exceed sales targets each month (125% of Plan Q3 2013, 109% of Plan Q4 2013, 131% of Plan Q1 2014)
• Qualified for Xerox T1 Fast Start Contest
• Efficient in converting cold calls into opportunities (over the phone and in person)
• Deliver informative and responsive customer service resulting in high retention rates
• Demonstrate creativity and adaptability by being able to build custom proposals that find win-win solutions
• Nominated and selected for Xerox’s Top Gun Leadership Program, Top 5% of Xerox Employees

Richmond Hill

• Scheduling appointments, conducting in-home demonstrations of Cutco cutlery with potential customers
• Established new clientele through referral generation
• Direct sales of products to customers by presenting the product, handling objections and closing sales
• Personally responsible for $39,111 in sales, achieving the highest sales promotion in the company
• Field trained new sales representatives, offering a model of successful performance
• Selected to be a member of Key Staff (an elite group of top performing sales representatives) in the District office

Newmarket, ON

• Created and implemented a business plan that consisted of budgeting, sales projections and recruiting requirements
• Advertised, interviewed and made hiring decisions for sales representative positions
• Trained and developed a team of 35 sales representatives resulting in $89,467 in sales with the highest productivity in Eastern Canada
• Organized and conducted sales meetings and workshops, recognizing top performers and taught new topics such as marketing skills, networking, and time management
• Spoke in front of large audiences at division meetings about my experience with the company, sales tactics to improving their presentation and how to close on bigger sales, helping representatives to have higher.