Melissa B. Email & Phone Number

Passionate about GBH programming and events, with a focus on enhancing member experiences and contributing to fundraising initiatives.- Provide exceptional support and service to GBH members- Provide education on GBH membership, benefits, & mission, and generate gifts- Customer Relationship Management

As a lead Bookseller and CX specialist, I enhance our customer's experience by coaching the team to engage with shoppers and how to tune into their needs. In all store areas, I demonstrate the art of bookselling and coach teams on essential principles and initiatives.

• Craft an exceptional and inviting bookstore experience
• Model and coach booksellers on expected behaviors and duties in order to deliver highest levels of service
• Design and maintain displays that delight readers
• Ensure key titles are readily available to meet customer demand
• Execute day-to-day store operations to support an efficient and streamlined bookstore

• Craft an exceptional customer experience in our local bookstore
• Sales: hand-sell both personal recommendations and store picks
• Visual merchandising of new and backlist titles
• Visual merchandising of boutique gifts for readers
• Manage greeting card transition
• Seasonal curated displays

In this role, I continued to work with the Contracts department while pursuing my degree. This work primarily consisted of conducting periodic cost and fee reviews, updating rate schedules, completing special projects, providing training to team members and using my expert analysis and problem-solving skills.

• As a contract specialist, I excelled in being a dedicated, organized, knowledgeable, and approachable team member. My core work was focused on contract administration, healthcare reimbursement, and regulatory.
• Contract management
• Sales support
• Communication, education and training
• Cross functional collaboration

As an educational assistant, my goal was to provide students with a welcoming and encouraging environment that supplemented their academic experience.

• Worked as primary intermediary between multiple attorneys, title searchers and clients. Handled all aspects of order intake and product delivery with an eye towards customer satisfaction
• Received real estate land titles and other documents from field delivery team and processed into comprehensive report s
• Proofread and edited legal documents for attorneys and other team members to ensure a quality deliverable
• Worked independently under tight deadlines to deliver accurate results in an efficient manner
• Office administrative functions such as answering phones, order intake, copying, filing and billing coordination

Bachelor Of Arts - Ba, History Major, English Minor, Magna Cum Laude

Activities and Societies: Frances Perkins Scholar

Associate'S Degree