Melissa Belbusti Email & Phone Number

Greater Boston Area

Burlington, Massachusetts

• Lead team responsible for project scoping, creating SOW’s, responding to RFP’s and RFI’s
• Drive client engagement and satisfaction while balancing corporate objectives, feasibility and scalability of solutions.
• Develop and design programs driven by best practice design principals to optimize the healthcare consumer experience
• Determine and draft scope parameters to ensure protection from scope creep or downstream contract disputes
• Coach, advise, mentor and provide technical training to members of the Solution Design team

Burlington, MA

• Drove alignment between client business needs and company/industry solutions
• Served as primary Subject Matter Expert on company solutions and platforms
• Defined and drove adherence to solution standards, estimates, processes, policies and procedures.
• Led team to increased consistency of estimate metrics and increase in close rate.

Burlington, MA

• Developed and nurtured key national account ($4M revenue)
• Designed and directed multiple implementation projects by leveraging resources from a cross-functional team
• Grew account by 75% (YOY revenue), which lead to signing of longer term contract, by successfully deploying large and complex solutions, allowing for further diversification in the business
• Built and sustained successful client relationships at executive and managerial levels to expand revenue in existing and new divisions

Burlington, MA

• Primary relationship and program manager for national accounts totaling $2.5M revenue
• Manage complex programs involving integrated communications (interactive voice, mail, web, call center and data management) based on company’s proprietary technology
• Created Operations and Quality group to optimize service delivery work flow and improve product quality, including: framing of responsibilities, service level agreements, standard operations and procedures

Burlington, MA

• Managed active relationships with 6 distinct customer entities and managed 30 concurrent projects on average
• Grew accounts from $100,000 to $3M, over 3 year period
• Responsible for 2 of the top 8 accounts, and 4 of the top 10 high potential accounts with 2 subordinate associates

Burlington, MA

• Researched and recommended strategic entry into 10 new markets, totaling 72 applications, with $1 billion market potential, based on competitive analysis
• Restructured service offerings to reposition the company as a premium brand

Hudson, MA

Littleton, MA

Mba, Entrepreneurship

Bachelor Business Administration, Computer Information Systems And Management

Activities and Societies: Beta Gamma Sigma, Student Senate, Women's Rugby ClubWho’s Who in America Colleges and Universities, 1995