Melissa Bissonette Email & Phone Number

San Diego, CA, US

San Diego, CA, US

New York, NY, US

Reviewed and implemented updates to the Marketing systems to create seamless data exchange and improve lead management processes.Spearheaded data hygiene initiatives, cleansing and enriching customer data.Conducted data validation and resolved data discrepancies to maintain data integrity within Marketing databasesCollaborated with cross-functional teams.

San Diego, California, US

Serve as a technical liaison between the Marketing and IT departments, while serving as a product owner for multiple assets. While in this role I worked on and led multiple projects where I partnered with IT and Marketing on implementations, upgrades and security mitigation. I also helped coordinate QA/testing and focused on managing the MarTech ecosystem.

San Diego, CA, US

Serve as a technical liaison between the IT, Marketing, Accounting and Finance departmentsCreate user documentation and training materials defining business processes and systems useTroubleshoot and define data integration issues between systemsProject management and planningCreate IT test plans and scriptsCreate training materials for all systemsModerate.

Escondido, CA, US

Serve as technical analyst and resident “expert” providing interface between client and IT programming/data management team.Apply extensive systems and benefits knowledge to solve problems and provide excellent customer service to internal and external clients.Manage ongoing software new feature and enhancement development & implementations. Gather.

Business Analyst/Programmer: Job duties: Build and maintain client database in Access. Use of VBA and Access forms to create user interface. Help provide support to 40 users. Use of SQL to create queries and reports for upper management. Use of VB.net to create applications to run against Access database. Use of Excel to create and present reports to.

February 2002-June 2003 Data Service Technician: Job duties: Use of Microsoft Office suite to produce necessary business documents. Support and interact with a team of 20 callers. Collect process and track and monitor work flow. Interact with callers and clients in a professional manner. Track work documentation and caseload in Clarify. Dial into remote.

DBA/Programmer: Job duties: Database tuning and administration. Monitor performance and ensure backups. Manage databases using Oracle Enterprise Manager. View data and run reports using Microsoft ODBC. Manipulate and manage data using FoxPro and Microsoft Access. Generate and maintain SQL reports for Department of Insurance.

Programmer/Analyst: Job duties: Maintain and update client’s employee information and benefit options/choices in a FoxPro 6.0 database. Design, analyze, code and implement systems used to manage employee flex benefits in a multi client, multi year environment. Generate ad hoc reports for internal and external clients using SQL. Format reports for external.