Melissa Bissonette Email & Phone Number

San Diego, Ca, Us

San Diego, Ca, Us

San Diego, Ca, Us

New York, Ny, Us

Reviewed and implemented updates to the Marketing systems to create seamless data exchange and improve lead management processes.Spearheaded data hygiene initiatives, cleansing and enriching customer data.Conducted data validation and resolved data discrepancies to maintain data integrity within Marketing databasesCollaborated with cross-functional teams to configure and customize Marketo and Salesforce to align with Marketing and business requirements, increasing overall system efficiency.Conducted in-depth requirements gathering sessions with Marketing stakeholders, translating business needs into actionable system solutions.Supported SPF management efforts, monitoring email deliverability rates and implementing corrective actions to maintain optimal email communication.Collaborated with developers and IT teams to design and implement custom integrations using Workato, enabling seamless data exchange between Marketing systems and other business applications.Spearheaded and managed end-to-end marketing technology projects, ensuring alignment with business objectives and successful implementation of Marketo, Drift, Workato, and SFDC solutions.Led cross-functional teams through the entire project lifecycle, from conceptualization and requirement gathering to solution design, testing, deployment, and post-implementation support. Served as a subject matter expert for marketing technology systems, offering guidance to team members, stakeholders, and leadership on best practices and potential enhancements.Marketing Technology: Marketo, Drift, Workato, SFDCProject Management: End-to-end project ownership, timeline managementRequirement Gathering: Translating business needs into technical specificationsData Analytics: Extracting insights, performance tracking, data-driven decision-makingSQL: Proficient in writing complex queries for data manipulation and analysisCollaboration: Effective communication with cross-functional teams, internal stakeholders

San Diego, California, Us

Serve as a technical liaison between the Marketing and IT departments, while serving as a product owner for multiple assets. While in this role I worked on and led multiple projects where I partnered with IT and Marketing on implementations, upgrades and security mitigation. I also helped coordinate QA/testing and focused on managing the MarTech ecosystem and its place in the overall IT ecosystem.

San Diego, Ca, Us

Serve as a technical liaison between the IT, Marketing, Accounting and Finance departmentsCreate user documentation and training materials defining business processes and systems useTroubleshoot and define data integration issues between systemsProject management and planningCreate IT test plans and scriptsCreate training materials for all systemsModerate and guide UAT with end usersExtensive use of SQL Server for data analysis and testing.Gather requirements, document and create project implementation documentsDraw up requirements, test and implement internal Customer Relationship Database and Inventory System.Serve on team designing and implementing company wide technical policiesServe as IT resource for legal holdsServe as technical and end user contact for data warehouse design, questions and issuesServe as key resource through the cycle of implementing new software from determining requirements, researching products, testing products, making recommendations to management, drawing up project plans, integrating and deploying, testing and training.Create and manage SCORM courses for internal LMS systemProvide support for financial and marketing applications such as EOne and Marketo.

Escondido, Ca, Us

Serve as technical analyst and resident “expert” providing interface between client and IT programming/data management team.Apply extensive systems and benefits knowledge to solve problems and provide excellent customer service to internal and external clients.Manage ongoing software new feature and enhancement development & implementations. Gather requirements and serve as technical lead for implementations and yearly Open Enrollment.Participate in software requirements, design, development support and testing.Assist in managing projects, determining best practices and documentation of new processes and procedures using PMI methodology.Serve as ongoing technical liaison between client and IT/Programmers.Analyze and apply regulatory changes required by Health Care Reform.Set up and test new EDI connections with clients and third party vendors.Extensive use of SQL and programming skills to provide reports and debug system issues.Cross train to cover all roles on business team, including Client Service Manager, billing specialist and QA.

Business Analyst/Programmer: Job duties: Build and maintain client database in Access. Use of VBA and Access forms to create user interface. Help provide support to 40 users. Use of SQL to create queries and reports for upper management. Use of VB.net to create applications to run against Access database. Use of Excel to create and present reports to clients (internal and external). Extensive acceptance testing of third party software. Set up and test new EDI connections. Analyze regulatory changes and provide guidance to team on best practices to comply. Work with clients and vendors in a courteous and professional manner. April 2008 – September 2008 Manager Corporate Data Team: Job duties: Create and manage team entering in COBRA enrollments and loading EDI files. Manage and predict work flow. Set up processes and procedures to track and maintain data. Report to CEO.

February 2002-June 2003 Data Service Technician: Job duties: Use of Microsoft Office suite to produce necessary business documents. Support and interact with a team of 20 callers. Collect process and track and monitor work flow. Interact with callers and clients in a professional manner. Track work documentation and caseload in Clarify. Dial into remote systems to ensure integrity of all data and set up reports using RPG. Interact with internal and external clients to ensure accuracy and timeliness of data. Monitor and maintain the flow of data in and out of the system. Troubleshoot data issues and help find fixes. Perform data manipulation using UNIX and FTP.

DBA/Programmer: Job duties: Database tuning and administration. Monitor performance and ensure backups. Manage databases using Oracle Enterprise Manager. View data and run reports using Microsoft ODBC. Manipulate and manage data using FoxPro and Microsoft Access. Generate and maintain SQL reports for Department of Insurance.

Programmer/Analyst: Job duties: Maintain and update client’s employee information and benefit options/choices in a FoxPro 6.0 database. Design, analyze, code and implement systems used to manage employee flex benefits in a multi client, multi year environment. Generate ad hoc reports for internal and external clients using SQL. Format reports for external clients using Microsoft Excel. Use of Microsoft Word and Excel to create mail merges for personalized employee mailings. Use of proprietary system to manage employee flex benefit choices, and move employee records through the benefit life cycle. Create and monitor programs to interact with an IVR system using FoxPro. Manage open enrollment data and files, and create reports for various insurance carriers. Communicate with benefits administrators and HR personal from various clients to ensure data accuracy. Interact with internal and external clients in a professional manner. Document and implement Y2K procedure. Work in a team environment and perform duties in a timely and cost effective manner.