Melissa Capland
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Melissa Capland Email & Phone Number

Senior Customer Success Manager at Amazon
Location: Boston, Massachusetts, United States 11 work roles 2 schools
1 work email found @wayfair.com LinkedIn matched
✓ Verified July 2026 4 data sources Profile completeness 100%

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Work email m****@wayfair.com
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Current company
Role
Senior Customer Success Manager
Location
Boston, Massachusetts, United States
Company size

Who is Melissa Capland? Overview

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Quick answer

Melissa Capland is listed as Senior Customer Success Manager at Amazon, a with 734811 employees, based in Boston, Massachusetts, United States. AeroLeads shows a work email signal at wayfair.com and a matched LinkedIn profile for Melissa Capland.

Melissa Capland previously worked as Senior Buyer at Joss & Main and Senior Merchant - Exclusive Brands at Wayfair. Melissa Capland holds Bachelor'S Degree, Marketing And Supply Chain Management from University Of Maryland - Robert H. Smith School Of Business.

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Email format at Amazon

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{first_initial}{last}@wayfair.com
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Profile bio

About Melissa Capland

My goal is to find challenging and intriguing business opportunities to continue advancing my professional experience. Graduating college during an ongoing global pandemic and unprecedented times was one of the biggest obstacles I’ve had to encounter. In 2020 I graduated from The University of Maryland, College Park as a double major in Marketing and Supply Chain Management. With trust in my capabilities, drive, and all the skills UMD had provided me, I felt confident to make that leap into the corporate world and land on my feet. Happy to say I’ve landed successfully and am currently working as a Senior Buyer at for Joss & Main at Wayfair.

Listed skills include Social Media, Microsoft Office, Customer Service, Public Speaking, and 8 others.

Current workplace

Melissa Capland's current company

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Amazon
Amazon
Senior Customer Success Manager
New York, NY, US
Website
Employees
734811
AeroLeads page
11 roles

Melissa Capland work experience

A career timeline built from the work history available for this profile.

Senior Customer Success Manager

New York, Ny, Us

Senior Buyer

Current

Boston, Massachusetts, United States

- Actively manage Joss & Main’s Bedroom category (~$25M L12M revenue; 500 SKUs), the #1 revenue driving category across the brand. Build and maintain category growth strategies while driving merchandising efforts to deliver the best-in-class assortment for the customer. Analyze core business KPIs through Excel, Looker, and SQl, and collaborate closely with cross-functional partners to drive efficiencies.- Manage direct relationships with top 50+ Wayfair suppliers. Negotiate discounts and inclusion in major holiday promos, monitor product performance, provide forecasting, suggest competitive wholesale costs, and partner in product development of core and trend forward products. Attend quarterly supplier trade shows and lead 2+ weekly supplier meetings. - Maintain a strong pulse on competitive trends within the market, taking action to close assortment gaps through curation and line planning

Jul 2023 - Present

Senior Merchant - Exclusive Brands

Boston, Massachusetts, United States

- Managed four categories ($295M L12M revenue; 280k SKUs) within Wayfair’s 18 house-name brands. Increased Rug L12M Wayfair exclusive revenue +11% YoY and Soft Home (Bedding, Bath, Window) L12M Wayfair exclusive revenue +17% YoY through tactical merchandising efforts such as shelf planning, identifying gap opportunities within the total adjustable market, and dedicated brand cleanup of non-productive products.- Built supplier relationships with top partners and reviewed products hands-on, during 3 annual supplier trade shows, including High Point Furniture Market and New York Textiles Market. Organized schedules, prepped performance KPIs, and led 15 supplier meetings daily.- Led as team’s subject matter expert and partnered with 8 cross-functional teams to execute on 40+ enhancements to help innovate and improve merchant tooling, and support efforts to launch Wayfair’s new Omni-Channel Merchandising Tool, leading to Wayfair’s competitive edge against Amazon.

Jun 2021 - Aug 2023

Business Analyst

Boston, Massachusetts, United States

- Led 6 analytical projects to increase department efficiencies and savings of approximately 11 FTEs.- Created and led a Q&A presentation discussing Data Analysis to 125 colleagues.- Developed proficiencies in Google Big Query, SQl Server, and Data Studio in a fast-paced environment.

Oct 2020 - Jun 2021

Sales Management Intern

Newington, Virginia

- Doubled 24oz bottle sales from 40% distribution to 86% in 2 regional locations within four weeks through relationship selling tactics.- Led 7 sales reps to become the #1 territory in the DMV area in 24oz bottle distribution in 160+ accounts.- Created loyal business and personal relationships with sales reps and customers resulting in increased sales.

May 2019 - Aug 2019

Marketing Intern

Greater Boston Area

- Developed promotional social media content and marketing strategies on Instagram, Facebook, and the company website.- Supported the CEO and COO on the July 2018 launch of a second division of the company, IvyLeagueCoach.- Contacted 100+ companies to engage their support for sponsorships and partnerships.

May 2018 - Aug 2018

Nonprofit Consultant

Change The World

Baltimore, Maryland Area

- One of 50 chosen from 170 applicants to improve social media outreach and publicity for Write to Be, a nonprofit organization providing mentorship and skills-training for adolescent girls living at Espwa Orphanage in Les Caye, Haiti.- Implemented results of clickstream metrics gathered from research surveys and online resources to present findings to the CEO.- Created a 3-year marketing strategy, implemented creative and captivating campaigns, and planned future social media posts.

Sep 2017 - Dec 2017

Marketing And Finance Intern

Waltham, Ma

- Assisted the CMO in creating corporate and client PowerPoint decks, marketing collateral, and design presentations.- Worked with Wealth Planner in IFP’s finance department to create online portfolios for clients using BranchNet and ClientWorks.

Jun 2017 - Aug 2017

Employee

Concord Country Club

Concord, Ma

May 2016 - Aug 2017
Team & coworkers

Colleagues at Amazon

Other employees you can reach at amazon.com. View company contacts for 734811 employees →

2 education records

Melissa Capland education

High School Diploma

Acton Boxborough Regional High School

Activities and Societies: Girls Varsity Tennis (Captain), Girls Varsity Soccer, Dean's Advisory Board (11th-12th grade), Ambassador.

FAQ

Frequently asked questions about Melissa Capland

Quick answers generated from the profile data available on this page.

What company does Melissa Capland work for?

Melissa Capland works for Amazon.

What is Melissa Capland's role at Amazon?

Melissa Capland is listed as Senior Customer Success Manager at Amazon.

What is Melissa Capland's email address?

AeroLeads has found 1 work email signal at @wayfair.com for Melissa Capland at Amazon.

Where is Melissa Capland based?

Melissa Capland is based in Boston, Massachusetts, United States while working with Amazon.

What companies has Melissa Capland worked for?

Melissa Capland has worked for Amazon, Joss & Main, Wayfair, Pepsico, and Medschoolcoach.

Who are Melissa Capland's colleagues at Amazon?

Melissa Capland's colleagues at Amazon include Neftali Beltre Borrous, Marc-Andre Daniels, Wissam Kamel, Megan Gonn, and Brittany Krystantos.

How can I contact Melissa Capland?

You can use AeroLeads to view verified contact signals for Melissa Capland at Amazon, including work email, phone, and LinkedIn data when available.

What schools did Melissa Capland attend?

Melissa Capland holds Bachelor'S Degree, Marketing And Supply Chain Management from University Of Maryland - Robert H. Smith School Of Business.

What skills is Melissa Capland known for?

Melissa Capland is listed with skills including Social Media, Microsoft Office, Customer Service, Public Speaking, Event Planning, Microsoft Word, Leadership, and Entrepreneurship.

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