Melissa Ceja Email & Phone Number

Assists in the design, creation, and delivery of effective learning solutions and training content via multiple modalities, including instructor-led live/virtual classroom and on-demand e-course, in alignment with target audience(s) learning needs. Prepares learning material, for example, facilitator workbooks, presentations, knowledge checks, and job aids. Builds relationships with subject-matter experts to identify and fill L&D needs from existing materials, and collaborates to source, enhance, edit, reformat, and validate content for curation. Assists in the establishment and communication of standards and guidelines for presentation, classification, and quality of learning content. Incorporates blended learning and adult learning principles, and selects the appropriate instructional mediums, including self-led programs, instructor-led programs, e-learning, and classroom settings. Systems Supports the design, testing, implementation, integration, and regular administration of the organization’s LMS. Ensures LMS data is accurate through the maintenance of user information, enrolments, courses, and training; uses the appropriate archiving methodology. Assists with the customization of the LMS to the organization’s needs. Develops tailored reports according to internal stakeholder requests. Acts as first point of contact with the vendor, coordinating system and maintenance requirements. Develops and regularly updates system documentation (including processes and protocols), user procedures, guides, and training for end users of the LMS. Is responsible for end-user communications.

Independently onboard new hires and act as first point of contact. Onboarding processes involve:Adding candidates to HRIS and initiating onboarding amongst other teamsCompleting employee background checksVerifying I-9 documentation and submitting to E-VerifyEnsuring new hires are added to payrollCreating and maintaining HR filesSetting up first day/first week schedulesCompleting cultural onboardingEnsuring employees have access to the correct systemsSet up office equipmentAssist with tasks such as check deposits and payment verificationsReview, edit, collect and convey data through various text documents and/or spreadsheets for ad hoc operations projectsManage and organize the office including, ordering office supplies, maintaining cleanliness and preparing for deliveriesHelp identify areas in the office that need attention and work to resolveCollaborating with other administrative staff on event planning and coordination for events such as, office happy hours, quarterly team events, and volunteer outingsAssist departments with various projects including but not limited to, administrative support and data entry projects

Dispatch emergency calls for service for the San Diego Harbor Police Department.Operation of a complex phone systemOperation of a complex radio console systemOperation of a Computer Aided Dispatch SystemConsistent multitasking in emergency situationsPrioritize calls for service based on type of call and response neededMaintain accurate accountability and tracking for multiple field officersAble to remain calm in all types of situationsExcellent verbal and written communicationAbility to type at a high rate of words per minute

Manage and support City Manager office strategies and back end business operations Process Accounts Payable and ReceivablesProcess department payrollAnalyze office business procedures and establish systems for better efficiency Heavy file management and organizational dutiesCustomer relations- Verbally, written emails, and over the phoneProficient in the Microsoft Office Suite (Word, Excel, Outlook) Order office supplies as needed while staying under budget

Process incoming student registrations and outgoing withdrawals Responsible for student record management and maintenance Manage and support school office strategies and back end business operations Analyze office business procedures and establish systems for better efficiency Heavy file management and organizational dutiesStudent and Parent relations- Verbally, written emails, and over the phoneProficient in the Microsoft Office Suite (Word, Excel, Outlook) Order office supplies as needed while staying under budget Process disciplinary reports for administratorsTechnical Skills Used: Microsoft Office, Google Suite, Sharepoint, Skyward

Coordinating, organizing, and maintaining the CEO's schedule and general administrative duties. Travel arrangements and coordination for the CEO. Email inbox management. Client communications. I also assisted with social media management when needed. Another part of my position was to assist in helping to manage client projects and contract management, ensuring the client needs are met within the most timely and efficient way possible. File management systems were maintained and created. Another primary focus was project management and deadline coordination.

As an Online Business Manager, I assisted small business owners with their behind the scenes administrative and operational business systems. Creating solutions that allowed business owners to focus less on business maintenance and more about growth and business success.

My goal and responsibility is to contribute to the growth, profitability and success of the organization through social media management, instructional tools and resources for our real estate professionals.

Bellevue, Wa

My responsibilities include supporting the Training and Career Development Department in organizing and coordinating recruiting, retention and training functions for the company. Responsible for department systems and related reports, coordination of lead management systems, emails, report compilation, monitoring sourcing systems, coordination of the training courses, calendar and administration.

As a Real Estate Broker Assistant, I assist the broker with any business task that is requested. I introduce and maintain systems to ensure that the broker's business is running smoothly. It is my duty to ensure the broker is supported in all aspects of her business.Some of the tasks that are done include submission of required real estate forms and paperwork to the correct staff member and clients. I am also in charge of online marketing, including social media updates, virtual tour creation and ad submission.Another large part of this position is to maintain and update the broker's website. This includes adding and updating listing information, as well as finding useful information that potential clients may find interesting. I currently work with the Wordpress platform.

As an office administrative assistant, I assist the managing broker, office manager, and real estate agents with all office tasks. I introduced new systems to the office in order to increase efficiency and accuracy for our office. In addition to general office tasks, I was required to operate multi-line phones, fax machines, printers, and computers on a daily basis. As the listing coordinator, I coordinate and maintain all of the office real estate listing files. I begin the process of a smooth transaction by ensuring all required forms are on file at all times. I was in charge of inputting and updating changes to listings. I also work as back-up technical support assisting our tech contact when they were out of the office. As the advertising coordinator, I coordinated all ads placed by the real estate agents. I worked with multiple publishers to ensure all ads were correctly formatted and submitted in a timely fashion. I worked with strict advertising deadlines on a daily basis. Deadlines were never missed. I was to proofread, submit and edit photos, and design flyers on a daily basis for agents, as well as, the Lake Union and Magnolia offices.

As a department manager, I managed the inventory for the department, took customer requests on a daily basis doing up to 60 requests per day. I organized contacts and worked with paper mills on a daily basis, ensuring customers had all their needs taken care of. As a customer service representative, I took orders and entered them into our work database. I processed credits, new orders, and general paper questions. Working with multi-line phones and computers.

As a coordinator, I ensured the department was all communicating with the same information. I updated and distributed work orders to ensure catering of events ran smoothly. I created menus for buffets and extravagant banquets. I assisted in the planning of company banquet events. I ordered linens, décor, and floral arrangements for the center's events. I handled the processing of the invoices for the department recording the profit for the department into the company's database. As receptionist, I greeted guests, answered a mulit-line phone, fax, and copier. I was promoted from receptionist to Food and Beverage Coordinator after two months of service.