Zartico is the world's only destination operating system that combines art and science to uncover intelligence and insights into visitation and tourism. As a Client Success Manager, I was responsible for managing a $1 million book of business of around 30 clients throughout their contract, including onboarding, training and regularly scheduled strategy sessions.

• Provided fundraising expertise to over 40 clients • Consulted on event elements and support use of the digital platform.• Managed staff and volunteers for events to provide on–site support and executed successful fundraisers.• Provided comprehensive support from contract signing through post-event analysis and debrief.

• Responsible for primary management of services, including problem solving, training and implementation of the registration platform for over 100 clients• Collaborated on platform improvements/releases, acting as a liaison between clients and the development team to communicate the status of projects/requests• Managed marketing outreach and general social media activities by researching, writing and editing newsletter copy and blog posts, which included feature announcements and… Show more • Responsible for primary management of services, including problem solving, training and implementation of the registration platform for over 100 clients• Collaborated on platform improvements/releases, acting as a liaison between clients and the development team to communicate the status of projects/requests• Managed marketing outreach and general social media activities by researching, writing and editing newsletter copy and blog posts, which included feature announcements and business trends- Worked with the Design and Sales teams to make recommendations to create and improve website content, using N2 CMS to make updates- Led the Customer Care team to work directly with participants/registrants on any questions they had regarding event setup or feature functionality. Counseled team members on conflict resolution with clients, served as an escalation point if needed for difficult customer service situations Show less

• Provided technical support for the SENDedu secure document transfer service, including program deployment of school-specific web pages with strict deadlines across 250+ clients• Built and maintained strong relationships with customers through organizing, coordinating and managing activity including inquiries about software capabilities

- Organized, coordinated and managed activities in the preparation of student application files, including data entry and management, alphabetizing, filing, etc.- Served as the primary point of contact for all callers, visitors and partners, assessing issues and fielding the client to the appropriate department- Assembled and prepared meeting materials and presentations for internal and external clients - Worked with both the Office of Admissions and Spider Management Company, LLC

- Prepared and delivered marketing communications to secure over 80 silent and live auction item donations for the Rhapsody in Red Ball and Auction which raised $75,000 for the chapter- Managed existing relationships with donors and sought opportunities for new partnerships- Organized and displayed auction items, prepared and delivered event invitations, managed guest list and RSVP responses, developed floor plan and assisted with the overall execution of the Rhapsody in Red Ball and… Show more - Prepared and delivered marketing communications to secure over 80 silent and live auction item donations for the Rhapsody in Red Ball and Auction which raised $75,000 for the chapter- Managed existing relationships with donors and sought opportunities for new partnerships- Organized and displayed auction items, prepared and delivered event invitations, managed guest list and RSVP responses, developed floor plan and assisted with the overall execution of the Rhapsody in Red Ball and other fundraising events- Recruited, coordinated and supervised a team of 12 volunteers to assist with event logistics Show less

- Wrote and proofread news and feature articles for publication in a weekly newspaper with circulation of about 3,000 students, staff and community members- Sought opportunities with local businesses and school organizations to purchase advertising space, gaining over $1000 in advertising revenue- Designed, organized and edited publications using Adobe Photoshop and InDesign- Managed, posted content on social media accounts, including Facebook, Twitter and YouTube, engaging with the… Show more - Wrote and proofread news and feature articles for publication in a weekly newspaper with circulation of about 3,000 students, staff and community members- Sought opportunities with local businesses and school organizations to purchase advertising space, gaining over $1000 in advertising revenue- Designed, organized and edited publications using Adobe Photoshop and InDesign- Managed, posted content on social media accounts, including Facebook, Twitter and YouTube, engaging with the community by answering inquiries and responding to feedback- Ensured all news and feature stories were timely, compelling and written in correct AP style- Supervised a staff of 5 editors, 3 photographers and multiple staff writers Show less

- Worked with a team to propose marketing campaigns to increase company sales by 40%- Recommended quick-fix ideas to boost sales and profit in short term.- Used IMC tactics, such as word-of-mouth and viral marketing tools, to meet marketing goals based on little budget - Recommended new website design including integration of Facebook, YouTube, Twitter, and Flickr- Supported recommendations with extensive research and client input

- Developed marketing communications by enhancing media materials, including press releases and media alerts, to secure media coverage of Fair events and sponsors- Conducted extensive market research of current and potential sponsors, produced and presented sponsorship proposals to stakeholders- Assisted with the planning and execution of the Union First Marketing Bank Hall Grand Opening, including the guest list, invitations, event setup, break down and menu planning- Independently… Show more - Developed marketing communications by enhancing media materials, including press releases and media alerts, to secure media coverage of Fair events and sponsors- Conducted extensive market research of current and potential sponsors, produced and presented sponsorship proposals to stakeholders- Assisted with the planning and execution of the Union First Marketing Bank Hall Grand Opening, including the guest list, invitations, event setup, break down and menu planning- Independently researched and developed a social media proposal for the creation of the State Fair of Virginia Twitter page Show less

- Worked as a team to meet customer and employee needs- Increased sales by making guests knowledgeable of various menu items- Assisted servers with delivering food and cleaning tables when needed- Supervised and coordinated activities of dining room personnel to ensure efficient service