Melissa Dugger Email & Phone Number

San Diego, Ca, Us

San Diego, Ca, Us

San Diego, California, Us

San Diego, California, Us

Responsible for creation of Enterprise-wide view and coordination of programs and projects. As well as establishing and upholding Agile values and principles including collaboration, fostering a culture of openness, team self-organization, continuous improvement and flexibility to adapt to emerging business needs. Actively partnering with Executive Leaders, Product, Design, and Technology stakeholders to align solutions with program objectives within an Agile delivery culture. In addition, drive cross-program and departmental planning, collaboration, and coordination.- Strategic thought leadership and owner of Petco Agile Roadmap and execution- Enterprise Scaled Planning inclusive of leading enterprise prioritization, interlock, and change management - Increase efficiency and optimize strategic flow of delivery across business and technology by identifying opportunities for continuous improvement with measurable outcomes - Partner with technical leaders and others to support organization’s automation (testing, pipelines, deployments)- Coach and lead scrum masters in practicing agile principles and practices, identify and implement individual and team coaching and training opportunities - Develop approach(s) to successfully scale agile practices to the enterprise level- Communicates with leaders across the organization on a regular basis to ensure transparency into delivery, risks, issues, etc. - Accountable for roll up of teams QBW KPIs and health checks and definition of calls to action- Accountable for portfolio process implementation and management- Accountable for coaching of project managers and traditional methodologies- Manages EPMO, Agile Coaches, and Center of Excellence

San Diego, California, Us

Petco Agile Chapter Lead• Building the Petco Agile Transformation backlog• Establishing thought leadership as a way to increase the organization's maturity level and thus its ability to adopt Agile.• Standardizing tools and templates across the enterprise and tailor them according to need.• Achieve operational excellence, enhance business values and business process improvement, and augment develop/deploy methods that comply with industry best practices.• Schedule and facilitate various quarterly planning/execution ceremonies for IT and Business.Consumer Knowledge• Leading the squad through its agile journey by way of writing user stories, facilitating all scrum ceremonies, and inspecting and adapting through various scenarios.• Leading and representing the Consumer Knowledge squad in Quarterly Planning/Report out ceremonies• Additional duties include activities such as resource allocation, budget, and point of contact to build and provide insight on product roadmap, status, dependencies and risks.

Mountain View, California, Us

• Drive key Go-To-Market Programs from strategy to consumer facing• Broke down initiatives to ensure work is consumable by partners and development teams• Built, maintained, and communicated timelines for various programs/projects• Partnered with various cross functional teams (Leadership, Product Management, Research, Scrum Teams, Ops, PMO, Analytics, etc)• Raised risk and ensured mitigation strategy in place• Facilitated operational meetings, both internal and external• Served as Subject Matter Expert for marketing’s quarterly planning process

Mountain View, California, Us

• Led the transformation and implementation of an agile portfolio-planning framework for the TurboTax Marketing web teams• Lead all operational mechanisms and events for Quarterly Planning (aka PSI Planning)• Drove a timeline of events and milestones across all teams and participants, ensuring all input and output deliverable(s) for the events are well defined and delivered on time• Organized all logistical components of the quarterly planning events, with support from scrum masters, product managers and facilities/assistants.• Ensured successful participation and results by coaching all teams and facilitators during the events.• Overseen execution of roadmaps during the quarters, providing visibility on progress, changes in dates, prioritization and/or sequencing of work across teams• Managed and tracked the dependency list across teams closely, helping identify larger programs that deserve more focused program management• Drove the Idea evaluation process, facilitating ingestion of new ideas, a process to have them vetted for business value, size and feasibility and moving them into a prioritized idea backlog• Established mechanisms to ensure continuous improvement of our processes. Casted a wide net across our organization to collect insights and feedback, looked outside for industry best practices, new/better ways, lead retrospectives and provided clarity around opportunities, action items to pursue them, and results• Gathered metrics around the performance of our processes, giving us great indicators of where we need to focus our improvement efforts and gauge their impacts over time

Chicago, Illinois, Us

• Managed and mentored the Scrum Masters; providing them with the proper coaching, training and constructive feedback they need to be successful• Ensure all Holiday Prep and IT Holiday meetings are communicated to department and properly supported• Serve as a beacon for process improvements, championing decided agile and scrum methodologies; identified which processes should remain consistent across all scrum teams and ensuring those processes are adhered to• Responsible for guiding any new teams, team members or offshore into scrum successfully; training them on Agile methodologies and TFS usage • Promote collaborative meetings with Project Managers, Product Owners, and Scrum Masters in order to understand and obtain key information for all work that impacts scrum teams • Ensure that necessary recommendations for cross-team projects/epics; including project scope, project timing, team allocations, and mitigation for all identifiable risks• Ensured maintenance of TFS; verifying that all teams are properly adhering to any guidelines put in place; enabling valid metrics and reporting to be captured • Prepare, facilitate and ran the Agile Center of Excellence as well as the quarterly PSI planning events; ensuring the process is continually improved and aligned with both the scrum teams, product owners and stakeholders• Identify key metrics and dashboards for scrum teams, as well as key reports for stakeholders • Responsible for the overall Agile and Scrum communication processes. This includes but not limited to:• Gathering and summarizing key agile metrics• Leading the Scrum Master SOS by communicating clear and concise expectations and deliverables for all Scrum Masters and their respective teams• Leading the IT SOS by enabling teams to identify any risks and dependencies they have currently or upcoming • Running any PSI prep meetings to ensure all Product Owners, Scrum Masters and Teams are properly prepared for an effective planning event

Chicago, Illinois, Us

Manage traditional projects (Epics) through waterfall SDLC as well as Agile Framework for an ecommerce company with multiple brands. Oversee and manage multiple cross functional verticals and ensure that projects are delivered on time and on budget. • Work primarily with ecommerce order applications, enterprise order services, and fulfillment teams as Project Manager and Scrummaster in responsive website development, various team structures, and working with business.• Compile and report on project statuses for the monthly Epic Review Board. Maintained Microsoft schedules and ensured all the teams’ backlogs had pertinent user stories accounted for to meet project deadlines.• Provide support and coaching to agile teams and the business.• Organize and facilitate sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings.• Coach teams in improving performance through quantifiable means.• Organized and facilitated value stream mapping and roadmap exercises.Key Accomplishments:• Spun up multiple offshore kanban teams to support scrum teams. Initiated and facilitated Scrum of Scrums for projects that had cross functional teams. Identified and restructured internal processes in an effort to limit unplanned worked coming into teams sprints. Normalized team’s velocity and decreased unplanned work. • Assisted the organization move towards a SAFe model.• Part of the IT-PMO which led the company in successfully implementing and executing on PSI plans.• Identified and sought out opportunities to improve business processes; identified opportunities for agile adoption through multiple facets including the installation and coordination of IT lunch and learns with internal and external presenters. Selected and held the position of Kanban Taskforce Lead which had the responsibility of identifying process improvements, training, gaining buy-in and tool selection.

San Diego, Ca, Us

Organized and facilitated the Scrum Ceremonies (Iteration Planning, Daily Scrum, Iteration Review/Demo, Retrospective, and Release Planning). Tracked and communicated the iteration burn-down chart, team velocity, and Release progress. Maintained the team Working Agreement and Definition of Done. • Supported the Delivery Team; assisted the team with making appropriate Iteration plan commitments through story selection and task definition. • Proactively developed and maintained team standards, tools, and best practices. Identified and removed impediments, and prevented distractions; facilitated discussion, decision making, and conflict resolution. Empowered the team to self-organize. • Supported the Product Owner and Product Owner Agents; assisting as needed with backlog grooming. Assisted with internal and external communication, improving transparency, and radiating information; prioritization and resolution of defects/bugs. • Contributed to the Agile Community and Continuous Learning by observing other Scrum teams and providing feedback. Trained new hires in the Scrum Framework.

Austin, Tx, Us

Managed work and schedule from project conception through completion. Collaborated with other departments including development and support when the project extended the out of programming scope.• Met with clients to gather requirements and provide client support; assisted clients in determine their “pain points” and devised viable solutions to reconcile issues including modifications of business processes or introduction of software. Collaborated with developers, project managers, and sales team on a daily basis.• Compiled, reviewed and updated specifications documents. Wrote custom software development requirements and specifications documents. Performed training for clients via webinars and classrooms.

San Diego, California, Us

Managed team within the information systems department and reported directly to CIO and Director of Application Development and Support. Attended quarterly Technology Steering Committee (TSC) and Project Management Office (PMO) meetings and provided supporting documentation including Project Management Methodology, Project List, and Executive Summaries. • Researched and compiled Fairfield’s Current State document which depicted the current statistics and credentials for all content repositories and software which includes SQL servers, File Shares, Document Management repositories, and Applications. • Compiled a content workflow and analysis in conjunction with the Current State Document to describe the lifecycle of each project file from inception through disposition. • Provided research and feedback on Enterprise Content Management strategies, best practices and compliancy.

St Louis, Mo, Us

The primary function of this position was to provide comprehensive technical and business pre-sales support to the sales organization. Identify and technically qualify business opportunities, define complex technical requirements in terms of hardware, software and services specifications. Collect, analyze, evaluate, and interpret complex business requirements. I also determined and communicated strategic and cost effective technical solutions. The end goal was always to ensure customer satisfaction by identifying appropriate products and/or services in order to meet various customer business models. Maintained customer relations which would result in new business.Developed and implemented Operational standards in the corporate San Diego Data Center. Supported and trained operational staff.Attended bidder’s conferences and responded to RFP’s most of which resulted in a “Win” for Anacomp.

St Louis, Mo, Us

Responsible for maintaining project release schedules for revenue generating products. Measured project success by tracking deliverables, resource allocation, budget and delivering on schedule. Published all project plans to internal stakeholders via Sharepoint. Communicated project issues to Director of Engineering. Assisted with product roadmap and product management to determine best feature set and delivery schedule.

St Louis, Mo, Us

Developed C++, MFC projects for a data stream conversion suite, which enabled the users to convert raw data formats into viewable PDF and HTML. Developed complex applications used in data center operations environment to preview the data before conversion, scope index fields, and mapping the fonts to windows fonts for fidelity image.

St Louis, Mo, Us

Responsible for the Internet Document Programmers getting their jobs completed in a timely manner, assigning their daily workload and giving or getting them technical support. Define scopes, data types, validations and masking of field’s to meet customer’s indexing requirements and/or hyper-linking to other reports.Created training documentation for the field and a formal curriculum. Responsible for the Digital Programmers in the absence of the other Lead Programmer, assigning their workload and assisting with my technical expertise with the digital products.

St Louis, Mo, Us

Programmed thousands of CD applications, Internet applications and Fiche setup applications, using Anacomp’s proprietary language or third party software and their proprietary language to index or bookmark customers data for rapid retrieval and data archiving.Interfaced with our nationwide service centers, sales staff and customers on a daily basis.Wrote scripts using Adesso software/Web Presentment that is owned by Anacomp and now called DocHarbor. This is an Internet document solution that is a client server base that requires SQL Server and an Oracle or Sybase database, also a proprietary language.

Professional Certificate In Project Management, Project Management

Certificate In Programming C/C++, Computer And Information Sciences, General

Computer Information Science, Computer And Information Sciences, General

Bachelors Of Computer Science