Project, systems, and training manual creation; supplier and product audits, project management, tool sourcing, office supply sourcing. I've been in this position since 2008, but the job title was recently updated to manager due to the ever increasing responsibility level.Duties, both current and past, include but are not limited to:• Inventory, order, and organize all office related supplies at three store locations• Record director/management and other necessary meeting minutes • Staff support grant fund committee and program support as needed• Order department supplies as directed, including equipment and ingredients• Research new sourcing for items needed for operations as requested• Perform general clerical duties including, but not limited to: photocopying, faxing, mailing, and filing• General maintenance of fax/copy/printers and facilitate replacement of equipment as needed.• Maintain staff phone extensions and emergency contact lists• Maintain and distribute Disaster Plan (with guidance from HR) yearly• Set up and coordinate internal meetings and conferences as needed• Support staff in assigned project based work and provide light technical support • Maintain staff information on National Cooperative Grocers website • Provide clerical assistance to all directors as requested, and all other duties as needed at the direction of General Manager • Coordinate department educational information at the request of department managers• Act as Provender Alliance liaison• Provide light IT support to staff and help facilitate related resolutions to problems when needed• Look for system improvements• Project management/creation• Facilitate and administer tri-annual staff survey• Track promotions and significant job changes for reporting purposes • Update and create training and department manuals• Facilities support• Key and key code management

Responsibilities• Provide overall coordination and support for sustainability programs Co-op wide including resource use, alternative energy, responsible sourcing, international and domestic fair trade.• Work with GM to identify the sustainability metrics we’ll monitor and develop tracking tools to maintain up-to-date information.• Stay up-to-date on sustainability issues in the natural food industry.• Work with Outreach dept to develop an annual sustainability report.• Write articles and develop other information to publicize our sustainability efforts. • Propose new programs or initiatives to improve our performance • Work with store and department managers to develop implementation plans for sustainability programs.• Develop training materials as needed to support the implementation of sustainability programs• Develop orientation and training materials as needed to support employee engagement with the process and increase overall awareness of our programs.• Provide training and problem solving support to store and department managers for sustainability programs as needed• Work with industry groups, suppliers, agricultural groups, government agencies, and others to accomplish sustainability goals.• Maintain up-to-date information on our suppliers sustainability programs• Research alternative sources for products• Domestic Fair Trade Association liaison • Achieved LEED certification for one our of buildings

I have filled in as support staff several times since I helped develop and held the position originally in 2006. Most recently, I provided heavy support to the department during COVID, part of the time functioning without a human resources director on staff but provided through a contracted service.Responsibilities included but were not limited to:FilingNew hire paperworkI-9 submissionOnboardingCreation of training materials and manuals, including PowerPoint presentationsRefined administrative system for staff retirement programAdministrative support as directed to the Human Resources Director and General Manager

Title changed in 2021 to Administrative Manager. Please see current role for additional administrative responsibilities associated with both positions.Board of Directors Administrative Assistance (past duties):• Provided clerical assistance to Board Administrator as needed including recording minutes at Board of Directors and committee meetingsOutreach (past duties):• Maintain CFC Facebook page, coordinating with Outreach• Write and update Co-op Sassy Sampler blog• Maintain Co-op online listings (Yelp, Google, Yellow Pages, etc.)• Maintain Co-op wide calendar(s) and community room policy• Manage bookings of community rooms for owners and tracking lists

Duties include (and are not limited to):• Assist with menu planning in the spring• Assist with recipes as needed• Take the lead in the procurement of ingredients by arranging donations (primary) and direct purchases (secondary)• Maintain contact lists• Work with the hotel staff and Chef to ensure an adequate quantity of ingredients of each item is represented in the shopping listo Liaison may need to purchase additional ingredients on-site, so access to a vehicle is necessary• Ensure that meals are properly represented with correct condiments and accoutrements• Work with the Executive Director to ensure that the dietary limitations of conference attendees are met• Be prepared to step in on-site where needed• Be “prepared” for the unexpected• Assist in ingredient documentation and proper labeling of service items if requested• Assist in break down organization of leftover donations at conference end• Personal contact during service with conference attendees• Be present when deliveries are made (including dry goods and produce) for check-in and accuracy for the duration of the conference• Ensure Chef’s requests for quantities are respected and do not change without discussion

Cashiered and worked the customer service desk. Was store supervisor for the majority of the time I worked in this department.

Customer Service- Role model excellent customer service for staff and provide excellent internal service to staff and peers.- Ensure department employees provide excellent customer service and receive appropriate CS training.- Explains store policies and procedures clearly, completely and concisely to staff, members, customers, and vendors.Financial Practices- Participate in development of annual budget and long term strategic planning for labor and operating expenses and capital spending.- Meet labor, sales and margin goals determined in conjunction with Department, Store, Finance, and General Manager.- Maintain pricing structure that meets budget goals.- Maintain working knowledge of personnel reports, margin reports, weekly sales numbers and financial goals.- Work with Pricing department to maintain accurate PLU’s and prices in POS system.- Communicate relevant sales, margin and labor goals to staff on a regular basis.- Communicate standards, expectations, policy changes and product knowledge to staff.Personnel PracticesWorks with Department Manager to:- Actively address performance and personnel issues in a timely manner.- Follow Co-op policies in the spirit intended.- Work with managers and team members to develop goals, standards and procedures.- Establishes systems for communication and promotes staff participation in departmental development and input on issues affecting staff.- Ensure that staff evaluations are completed properly and on time.- Organizes and facilitates regular team meetings.- Work with HR to coordinate hiring process.- Follow good documentation practices.- Ensure that all staff in department receives appropriate orientation and training.- Develop and maintain useful departmental training materials and provide follow up training to ensure that standards are met uniformly by all staff.- Ensure appropriate safety training for all department staff.- Ensure up-to-date department schedules are posted three weeks out.