Uses a computer-aided dispatch system, receive emergency calls from the public requesting police, fire, medical or other emergency services. Determine the nature and location of the emergency; determine priorities, and dispatch police, fire ambulance or other emergency units as necessary and in accordance with established procedures. Receive and process 911 emergency calls, maintain contact with all units on assignment, maintain status and location of police and fire units. Monitor direct emergency alarms, answer non-emergency calls for assistance. Enter, update and retrieve information from a variety of computer systems. Receive requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data. Monitor several complex public safety radio frequencies. Operate a variety of communications equipment, including radio consoles, telephones and computer systems.

Works in a call-center that operates 24 hours a day 7 days a week processing emergency 911 and non-emergency calls-for-service and dispatching thirty-two (32) law, fire, and emergency medical public safety agencies within Chelan and Douglas counties. First line of contact with the calling public for emergency and non-emergency public safety services. Answers calls, gathers information, and prioritizes emergency 911 and non-emergency telephone calls for service under pressure and tight time constraints using a computer-aided dispatch (CAD) system concurrent with receiving calls-for-service. Assigns and dispatches the appropriate public safety agency personnel including police, fire, medical, and public service field units; simultaneously communicates with first responders over multiple radio frequencies; monitors field operations; researches, retrieves and enters confidential information into the appropriate data bases; accesses Federal, State, and local intelligence files; monitors security systems and cameras; operates communications systems for the hearing impaired, and utilizes a variety of other complex telecommunication programs and equipment. Triage's medical emergencies and provides telephonic medical instructions for the care of injured persons.

Managed and supervised the overall operation of the restaurant while ensuring continuous delivery of excellent top of the line customer service satisfaction. Developed the work team in order to provide the highest service possible. Build sales and profits in accordance to the company’s policies and procedural guidelines.

Coordinated all aspects of employment including but not limited to: recruitment, interviewing, qualification screening, orientation, job posting process, compensation and benefits, drug screening and payroll. Responsible for anticipating talent needs and addressing them through proactive and effective recruiting, staffing and training. Motivated and retained existing talent by anticipating human resource issues in the store through consistent and effective application of Lowe’s policies, management practices, and legal requirements. Entered, updated and maintained employee information using StaffWorks, PeopleSoft, and Security Profile (Genesis). Delivered training/coaching to store management in key HR areas including employment law, sexual harassment, Title VII, ADA, interviewing. Represented the store in all unemployment hearings. Completed payroll weekly for store associates; retain payroll files.

Directly responsible to the commander for operation of the Commander’s Support Staff (CSS) and all administrative activities for over 800 assigned personnel. Advised the commander on disciplinary actions and enforced policy directives; worked closely with the First Sergeant to maintain good order and discipline within the unit. Personally handled disciplinary problems on behalf of the unit commander. Coordinated actions with the Staff Judge Advocate, Military Personnel Flight, Finance, and other agencies. Lead a team of eight military and one civilian on the CSS and small computer section. Represented the commander in his absence and served as executive services officer.

Managed 10 enlisted and 2 civilians responsible for making and issuing identification cards for military, civilians, retirees, contractors and dependents. Processed life insurance paperwork, updated address addresses, dependent, marital status in Defense Enrollment Eligibility Reporting System and ensured active duty and retired military members are enrolled in and receive the correct medical benefits. Oversaw Casualty Affairs for McChord AFB. Provided assistance to widows, widowers and family members of deceased active duty and retired Air Force personnel. Responsible for contacting and assembling the Casualty Notification Team. Responsible for all officer and enlisted performance reports, decorations and promotions for the entire base.

Responsible for processing every member departing McChord AFB on deployments or returning to McChord AFB from a deployment. Processed Army personnel from Fort Lewis for deployments when requested by the Army. Trained 446th on how to process members through the Deployment Line and set up and ran several Deployment Processing Line's for the 446th during various exercises. Set up, coordinated and ran deployment lines for several 62d Air Wing exercises. Worked with the Installation Deployment Officer, Family Support Center, Medical Immunizations, Legal, Finance, Intel, Office of Special Investigations (OSI), Chaplain and all squadron Unit Deployment Managers to coordinate and schedule weekly deployment lines and mandatory briefings.

Ensured all required training and necessary documentation for more than 200 personnel was up to date and immediately accessible. Worked with the personnel readiness unit to get member's travel booked for deployments. Worked as part of the squadron command section. Oversaw the processing of officer and enlisted evaluations and decorations. Prepared slides for Commander's calls, built excel databases for tracking incoming/outgoing correspondence. Reported and briefed the squadron commander and group commander on the status of training and personnel readiness for the 62d Mission Support Squadron, Mission Support Group and Airlift Wing to include all wing staff agencies.

Provided customer service through personnel, family readiness, education and consolidated training. Supported the commanders and more than 7,100 active-duty, reserve and retired service members, Department of Defense civilians, and family members. Maintained proficiency, effectiveness, and readiness in support of the wing's Specialized Undergraduate Pilot Training (SUPT) mission, and war/peacetime contingencies. Merged 8 eight unsatisfactory squadron support staff's into satisfactory 90 days prior to an Operations Readiness Inspection (ORI). Consolidated file plans, over 500 personnel information files, self-inspection programs and more. Supervised one NCO and three airmen while managing all functions associated with the Commander's Support Staff activities for eight squadrons, and 15 wing staff agencies servicing a customer population of over 400 people including officer and enlisted performance reports, decorations, government travel charge card, physical fitness, casualty assistance team and unit self-inspection.

Managed four enlisted and one civilian responsible for making and issuing identification cards for military, civilian, retirees, contractors and dependents. Processed Servicemen's Group Life Insurance/Veteran's Group Life Insurance paperwork, updated address, dependent, marital status in the Defense Eligibility Reporting System (DEERS) and ensured active duty and retired military members were enrolled in and received the correct medical benefits.