Melissa A. Email & Phone Number

• Provides PC hardware and printer support for several clients • Assisted in some networking projects involving setting up client workstations and installing software upgrades on several PC’s• Responsible for processing warranty claims for all hardware equipment• Have gained a great deal of experience and skill in repairing printers of many varieties including all models of laser printers and small desktop printers, graphic plotters, Add master check scanning equipment, barcode thermal printers , fax machines and Impact Dot Matrix printers• All technical knowledge of printer repair was self- taught through service manuals and internet support

• Onsite hardware field technician responsible for a large geographical service area with minimal supervision • Replaced warranty parts on PC’s and laptop computers in business and customer homes for hardware companies such as Dell, HP, Packard Bell, Acer, Toshiba, Gateway, Compaq and IBM• Provided data migration and set up basic wireless installations during Dell installs• Serviced retail equipment such as “Touch Tunes” screen jukeboxes in Kmart stores and computerized cash registers and inventory systems for Clair’s Boutique’s• Was responsible for ordering parts, inventory control and training of new employees• Dell Certified in several servers, printers, laptops and PC’s thru BancTec Cert# 301430

Certificate: It Network Administration And Hardware Repair

Included courses in Dos, Unix, Windows 95, Windows 3.1, Microsoft Office 95, Microsoft Works 4.0 and networking and hardware.

Duel Major: Information Technical Networking Aas And Website Development Aas

Courses completed are: Advanced Microcomputer Applications, Advanced Networking Administration and Fundamentals of Networking, Install.