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Accomplished and results-driven leader with hands-on experience in leveraging technological advancements to drive customer satisfaction, operational excellence, and business growth.Commendable record of overseeing cross-functional teams to unearth crucial insights into customer behavior, preferences, and market trends. Proven success in deploying strategic technology solutions and leading large-scale operational initiatives to detect and mitigate customer defects. Demonstrated expertise in designing and executing operational roadmaps and managing product development lifecycles to drive revenue growth and enhance customer experience. Committed to fostering culture of continuous improvement, customer-centric decision-making, and long-term business development.
Walmart
View- Website:
- walmart.com
- Employees:
- 511875
-
Director Of Operations, Store ExperienceWalmart Jun 2024 - PresentCalifornia, United States -
Associate Director, Customer CareWalmart Nov 2020 - Jun 2024San Francisco Bay Area -
Associate Director, Marketplace Program & Product PlanningWalmart Jan 2019 - Nov 2020San Francisco Bay AreaLeading product roadmap planning & framework for Walmart MarketplaceImplemented & led the Voice of the Seller and Seller NPS programs.Lead AOP planning & strategy development for Marketplace.Implemented and lead the Marketplace Communications TeamImplemented the Marketplace change management team focusing on launch readiness for all new and existing programs, product, and policy changes.Crafting leadership updates, presentations, white papers, and strategy sessions. -
Sr. Manager, Marketplace Partner OperationsWalmart Jul 2017 - Jan 2019San Francisco Bay AreaLeading process improvement initiatives through the disciplined use of measurements, accountability, analysis and discussion of process alternatives to arrive at best practices.Work with multiple user groups to resolve process questions, assess user needs, and recommend changes to business processes to enable process efficiency, remove redundancy and introduce automation and self-service where possible. Lead efforts to develop innovative solutions to unique and/or complex business challenges.Educate others about process strategy and approach for how processes will be developed and maintained and provides consultation on the use of re-engineering techniques to improve process performance. Strong set of Project Management and Communication skills; the ability to lead complex cross-functional initiatives and manage competing priorities.Microsoft Tools (Excel, Word, Powerpoint), Process documentation (Lucid), JIRA, Salesforce, Kanban -
Sr. Business Development ManagerWalmart Feb 2017 - Jun 2017San Francisco Bay Area-Excellent leadership skills; able to build and guide top-performing teams. -Excellent merchant skills; with an emphasis on customer focus, pricing strategies, & supplier negotiations-Adept at communicating with cross functional teams, suppliers to coordinate overall efforts. -Expertise in steering the creation and execution of marketing programs. -
Senior Buyer Apple Tablets, Major Appliances & Electronics Refurbished ProgramWalmart Ecommerce Feb 2016 - Feb 2017San Francisco Bay Area-Cost Negations -Vendor/Supplier Relations-Omni-Channel Assortment Planning-Omni-Channel Strategey Development/Planning-People Leadership-Cross Functional Team Leadership-Assortment Strategy & Planning -
Senior Buyer, Wireless & 3D PrintingWalmart Ecommerce Feb 2014 - Mar 2016San Francisco Bay Area-Category strategy development-Supplier development-Buying-Assortment Planning -
Buyer, Wireless & Wireless ServicesWalmart Ecommerce Apr 2012 - Jan 2014San Francisco Bay Area-Category strategy development-Supplier development-Buying-Assortment planning and development -
Buyer, Video Game SoftwareWalmart Ecommerce Oct 2008 - Apr 2012San Francisco Bay Area-Responsible for all buying, marketing, promotional activities for Video Games Software -Buying, Assortment Planning, Forecasting, Holiday Planning-Pre-Order marketing tactics for major software releases-Excellent industry knowledge -Built excellent relationships with suppliers to create more robust marketing and go to launch pre-order strategies for video game software-Worked with suppliers to negotiate in-game exclusives & WM only content -
Merchandising AssistantWalmart Jul 2006 - Oct 2008San Francisco Bay Area-Responsible for all item-level set-up, copy & imagery for all Video Games Software & Hardware.-Created and maintenance of all (soft) Video Game Bundles.-Implemented a streamlined content acquisition process using a 3rd party vendor.-Worked with external suppliers on newsletter & site advertising placement. -
Sr. Manager Of Learning & DevelopmentNike Jan 2005 - Jul 2006Developed training for key NIKEtown & NIKEwomen doors to drive education, awareness, and sales of key brand initiatives. Coordinated with large management staff, providing feedback and development opportunities for their associates. Support sales staff with training and development opportunities, conducted in-depth training across locations to associates on history, heritage, and product releases -
Business ManagerNike Aug 2001 - Jun 2005San Francisco Bay AreaThroughout the course of my time in this role, I successfully managed multiple departments in a Flagship store. Managed a staff of 20-30 direct reports, dependent upon the seasonal timeframe.-Ensured consistent execution and planning against toolbox guidelines and corporate visual standards. -Diligently sought out ways to educate and elevate merchant skills both personally, and across my direct reports. -Created and executed plans that optimized sales and increased business results in respective categories.-Constantly seek out new ways to improve the customer experience -Delivered weekly business recaps to, GM, DSD, & buying team. -Enlisted strong partnerships with the merchandising buying team to address product assortment gaps & in-stock issues on key & seasonal items.-Engaged with merchandising buying team on product improvements, customer focus groups, & strategic launch intatives
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Frequently Asked Questions about Melissa Layton
What company does Melissa Layton work for?
Melissa Layton works for Walmart
What is Melissa Layton's role at the current company?
Melissa Layton's current role is Director of Operations, Store Experience.
What is Melissa Layton's email address?
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What is Melissa Layton's direct phone number?
Melissa Layton's direct phone number is +141559*****
What are some of Melissa Layton's interests?
Melissa Layton has interest in Aerobics, Cooking, Exercise, Economic Empowerment, Home Improvement, Environment, Reading, Crafts, Gourmet Cooking, Sports.
What skills is Melissa Layton known for?
Melissa Layton has skills like Merchandising, Retail, Forecasting, Cross Functional Team Leadership, E Commerce, Management, Video Games, Project Planning, Sales, Marketing, Microsoft Office, Training.
Who are Melissa Layton's colleagues?
Melissa Layton's colleagues are 藏乐琪, Allan Jaffeth Aguero, Ryan Elting, Lil Clouty, Soquoyia Spencer, Kerri O'neill (She/her) Crsp, Rrp, Cvrp, Jessica Hooker.
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Melissa Layton
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