Melissa Perry Email & Phone Number

New York, Ny, Us

New York City Metropolitan Area

• Digital media scheduling coordinator responsible for ensuring quality assurance on all of Rise Media’s services and products.• Planned, scheduled, directed, and executed production-related tasks for maximum performance of projects and services.• Demonstrated in-depth knowledge of all Rise Media’s products and services when dealing with customers.• Communicated with appropriate service departments to ensure timely and well- written responses to orders placed via email and over the phone.• Followed up and coordinated resolutions of booking requests and production- related queries with the Sales Department.• Tracked customer correspondence and referred to staff guidelines for non- routine items/requests.• Communicated constantly with clientele regarding experiences with appointments, feedback on assets, and personalized follow-up.Achievements:• Improved the efficiency of the production process by 15% through effective planning and scheduling. • Increased customer satisfaction by 10% through timely communication and personalized follow-up.

New York City Metropolitan Area

• Worked one-to-one with brides-to-be and styled them alongside group participants to find their dress.• Suggested accessories such as veils and jewelry and promoted the Little White Dress collection to complete the wedding day/weekend look(s).• Followed customer experience workflow procedures from contact to pre- appointment prep, post- appointment clean-up and follow-through, alterations fittings scheduling, and post-wedding off-boarding. • Liaised with production to ensure the bride’s fit and style goals were met. Maintained showroom standards and grew product knowledge of gowns, fabrics, and construction.• Met weekly with the owner/designer to address customer needs, receive feedback, and make product requests.• Assisted with social media content creation.Achievements:• Assisted the owner in showroom expansion by directing a floor-plan and merchandising.• Took on wholesale responsibility and worked directly with 33 stores that carried the Carol Hannah and sub-brand, Dear Heart.• Maintained all general customer service inquiries for the sales inquiry inbox alongside extensive follow- up with existing clients and in-store leads. Administered updates of production spreadsheets, operations manual, and company documents.Transferable Skills:• Project management: Assisted the owner in showroom expansion by directing a floor-plan and merchandising.• Team leadership: Liaised with production to ensure the bride’s fit and style goals were met.• Problem-solving: Maintained all general customer service inquiries for the sales inquiry inbox alongside extensive follow-up with existing clients and in-store leads.

New York City Metropolitan Area

• Owned all facets of business operations, including market research, creative design, sourcing and procurement, product development, marketing campaigns, client relationship management, ordering, shipping, and sales for a vintage- inspired independent clothing line.• Designed and produced bespoke projects for a wide range of special occasion apparel and gowns, including wedding, event, and engagement dresses.• Worked closely with clients to develop product vision, transforming initial sketches into final products. • Executed research and analysis to forecast fashion trends and target the development of product lines. • Sourced appropriate fabric, coordinated production with local vendors and mills, and established relationships to control costs without sacrificing quality. Developed tech packs to create seasonal samples, producing technical designs and pattern-making specs.Achievements:• Increased sales by creating attractive and engaging promotional materials and visuals to increase success through local markets, events, and Etsy’s online marketplace.• Controlled all social media marketing promotions to improve brand reach, client relationships, and ensure a consistent brand message and visual design.Transferable Skills:• Project management: Owned all facets of business operations, including market research, creative design, sourcing and procurement, product development, marketing campaigns, client relationship management, ordering, shipping, and sales.• Team leadership: Worked closely with clients to develop product vision and transform initial sketches into final products.• Problem-solving: Executed research and analysis to forecast fashion trends and target the development of product lines.

New York City Metropolitan Area

• Served as Senior Sales Consultant and luxury bridal products Subject Matter Expert (SME), directing clients through the sales process for luxury brand products, including Berta Bridal and Ersa Atelier.• Supported all facets of business operations, working in partnership with store personnel, including reception, alterations teams, and merchandising departments to ensure aggressive sales and growth goals were met and frequently exceeded.• Built and nurtured high-performance teams from top talent, participating in the full hiring lifecycle and leading training to drive consensus in sales approaches and customer service excellence.• Attended designer trunk shows to present clients with the newest on-trend products during consultations.• Supported client project and data management by scheduling appointments and entering orders using the Sage CRM POS system.Achievements:• ASP $10K with a 40% closing ratio.• Drove new revenue through improved brand perception by spearheading an overhaul of merchandising and floor plans, directly resulting in higher sales.Transferable Skills:• Project management: Supported all facets of business operations, working in partnership with store personnel to ensure aggressive sales and growth goals were met.• Team leadership: Built and nurtured high-performance teams from top talent, participating in the full hiring lifecycle and leading training.• Problem-solving: Drove new revenue through improved brand perception by spearheading an overhaul of merchandising and floor plans.

New York City Metropolitan Area

• Liaised with a diverse client base to drive revenue generation, leading clients through the project from initial contact to final delivery.• Prospected and interviewed customers to clarify the bride’s vision, managed fitting sessions, and leveraged subject matter expertise to guide the best product selection, following up to close sales.• Delivered exceptional customer service through regular communications to streamline sales and project activities and quickly troubleshoot emerging issues. Utilized the BBL POS system, email, spreadsheets, and PDFs to facilitate order tracking, checking in gowns, and scheduling fittings.• Promoted a workplace culture focused on team wins by providing vital assistance and coverage to reception, merchandising, sales floor, and stockroom maintenance.• Collaborated with well-known designers such as Francesca Miranda, Limor Rosen, Martina Liana, Pronovias, Rosa Clara, and Suzanne Neville.Achievements:• Achieved a closing ratio of upwards of 30%/$40K in monthly sales with an average order of $5K.Transferable Skills:• Project management: Liaised with a diverse client base to drive revenue generation, leading clients through the project from initial contact to final delivery.• Team leadership: Promoted a workplace culture focused on team wins by providing vital assistance and coverage to reception, merchandising, sales floor, and stockroom maintenance.• Problem-solving: Delivered exceptional customer service through regular communications to streamline sales and project activities and quickly troubleshoot emerging issues.

New York City Metropolitan Area

• Expertly led all store operations, including overseeing all facets of the alterations department, providing general client services, and store merchandising.• Worked in close collaboration with the Owner and Sales Manager.• Served as a liaison between brides and tailors to facilitate the wedding gown fitting process by translating client needs into technical instructions.• Utilized QuickBooks to create detailed purchase orders and product entries and used Google Drive and Appointments Plus scheduling to streamline daily activities and improve internal communication and information sharing. Proactively followed up with designer vendors to confirm project statuses on dress orders and meet deadlines.Achievements:• Leveraged a professional and friendly demeanor coupled with subject matter expertise to meet with clients, conduct bridal consultations, and increase sales.Transferable Skills:• Project management: Expertly led all store operations, including overseeing all facets of the alterations department, providing general client services, and store merchandising.• Team leadership: Worked in close collaboration with the Owner and Sales Manager.• Problem-solving: Proactively followed up with designer vendors to confirm project statuses on dress orders and meet deadlines.

New York City Metropolitan Area

Reception, providing administrative support and customer service to clients and internal staff. Building and retaining business relationships. Maintained client profile tending to special requests. Scheduling client appointments, answers phone lines, and assistance with questions and problem solving issues.Handling high - profile A-list celebrities needs using discretion.Point person directing advertising and film clients whereas needed for sessions with audio engineers. Studio management organizing spreadsheets, documentation, scheduling & daily plan as needed. Studio presentation managing budget in product stocking and meal planning for staff and clients.