Melissa Werner Email & Phone Number

Allentown, PA, US

Allentown, Pennsylvania Area

Champion overarching operational efforts and functions in accordance with approved policies, procedures and standards leading to top office in 2022 and revenue increase of 17%Evaluate, modify, and enhance policies and procedures to optimize business development and continuously improve efficiencies to maximize fiscal success.Supervisor approximately 80.

Spearhead recruitment, requisition, and staffing initiatives for over 100 employees per year, coordinated orientation efforts streamlining onboarding process. Designed and instituted a creative employee incentive program increasing staff motivation and performance to administer work orders by 75% over 12 months achieving 94.36% employee satisfaction rate..

Recruited up to 20+ staff per month using enticing job announcements, agency connections and job boards reaching or exceeding hiring goals and building pipelineOnboarded new staff, conducted orientations ensuring a smooth and welcoming process Completed candidate management within Applicant Tracking System and maintained accurate human resource files for.

Lead a team of 30 to 50 call center representatives that supported the users of the Affordable Healthcare Act. Conducted daily monitors to evaluate technicians' performanceTrained staff and monitored progress for the extent of their probationary period while achieving high levels of productivity.Set department goals and objectives. Facilitate monthly.

Led over 80 call center agents and 4 leadership team members, provided training and development promoting full engagement to attain a 87% retention rate of employees over 4 years Conducted quality assurance audits, evaluated customer response times, developed key performance indicators and career path mobility track improving employee satisfactionSourced.