Melissa Tucker Email & Phone Number

Lansing, Mi, Us

United States

Lansing, Michigan Area

Project Manager/Process Owner• Provide project management services to the Michigan Department of Health and Human Services.• Direct activities and tasks among project team members, other internal departments and client or vendor as needed to meet project goals.• Assist in development and training of new Program and Project Managers.• Build and strengthen relationships with clients by supporting their initiatives, requests and facilitating IT related problem resolution.• Perform Process Owner activities such as: identify process improvements, process documentation, and communicate changes to process users.• Oversaw rollout of the Business Integration Center (BIC) and eight Program Management Offices (PMO’s) ensuring the department milestones were met as well as creating and implementing program processes.• Helped design, develop and implement Business Integration Center, Flint Water Action PMO and Behavioral and Population Health PMO SharePoint sites for Program Collaboration.• Worked with Medical Services Administration Center of Shared Services (CSS) Program and Project Managers to aid in timely closure of issues, risks, and change controls.• Provided reports for various issue, risk and change control lists.• Updated the weekly program dashboard with project milestones and status information.• Worked with the CSS Project Managers to update weekly Program 4-Up status reports with project status information (including overall status, accomplishments, and key issues and risks).

East Lansing, Mi

• Worked cross-functionally with Professional Services, Customer Support and Product Management to educate and train clients on how to best implement and utilize the Vertafore product, Sircon for States.• Worked directly with the clients as the primary customer point of contact from project inception thru project completion.• Collaborated with the project team to ensure project completion was on schedule and within the appropriate quality standards for the project scope.• Communicated with internal and external stakeholders as appropriate for analysis, scheduling, issue clarification and assistance.• Provided detailed status reports, both client-facing and internal.• Provided issue tracking (via JIRA and Open Items lists) for all projects, documenting the issue through to resolution.• Wrote, executed, and tested query SQL statements to back and front end databases from testing all the way through production environments.• Completed reference table configurations using SQL scripts.

Lansing, Michigan Area

• Troubleshooting of networks providing critical path analysis determining the extent and nature of problems which resulted in project delay and helped prevent resource overloads.• Assisted users in creating schedules by entering task information, resources, task durations, resource availabilities and payroll information; Created reports to ensure that information was up-to-date and accurate, and the networks were on schedule.• Updated various user manuals, presentations and training materials as changes occurred.• Developed and provided formal and informal training based on user’s needs:o Implemented web-based training utilizing Axiom’s LearningBay Manager.o Created documentation on how to create training courses.o Created and delivered in-house training presentations.

Lansing, Mi

Ann Arbor, Mi

Medical Center Information Technology, Ann Arbor, MI • Analyzed requirements to formulate and define system scope and objectives based on client’s needs.• Implemented Pathways Healthcare Scheduling System for various departments across the medical center.• Managed customer expectations to successfully deliver project• Demonstrated and trained users on systems. • Troubleshooting and resolution of system errors.

Ann Arbor, Mi

• Managed phone line for Physician Referral Service fielding up to 1000 call per week.• Coordinated physician-to-physician consultations for referring physicians and their staff seeking access to clinical services and faculty at the University of Michigan Medical Center.• Assisted with scheduling patient appointments and inquiries about clinical services information.• Created and implemented internal website with documented processes, contact lists and reference materials used by all Client Service Representatives.• Performed presentations to various physician groups to inform them of services offered.

Ann Arbor, Mi

• Participated in interview and hiring process, created staff schedules, maintained payroll, managed up to 20 employees.• Assisted with Staff training.• Assisted hospital staff Pharmacists in the preparation and dispensation of medications to patients undergoing inpatient treatment.• Created compound medications including ointments, topical solutions or elixirs.• Delivered prepared medications to the floor for distribution by the floor staff.• Entered medication orders into patient profiles.• Prepared sterile products, injections and IV Chemotherapy.o ChemoCheck certified for preparing chemotherapy medications.• Prepared and packaged non-sterile compounded pharmaceuticals.• Prepared and delivered investigational drugs per research protocols.

Associate'S Degree, Applied Science

High School Diploma

Business Management