Melissa Wolff Email & Phone Number

Baytown, Texas

Baytown, Texas

Ensures members are welcomed and receive friendly, accurate, and timely assistance. Promotes credit union products and services to ensure branch goals are met. Receives and processes member’s financial transactions. Manages the daily teller operations of the branch, including but not limited to: CDMs, ATM, night deposit transactions, FED cash shipments, balancing general ledgers, monthly branch audits, supply orders, scheduling, and a staff of 5-6 employees. Coordinates and monitors teller activities. Assists tellers with questionable member transactions and balancing of cash drawers. Adheres to all policies, procedures, and standard practices. Oversees employee training and development, including but not limited to: training, mentoring, directing, and assisting with employee performance evaluations within the department, identifies performance problems and takes action to correct, monitors and assists staff with monthly sales goals. Monitors department activities for compliance with established policies and regulations. Assists BSA Officer to maintain branch compliance. Ensures department adheres to all internal controls, security, and safety procedures. Adheres to federal and state laws and regulations. Demonstrates an understanding of, and follows the requirements of all regulatory compliance, including but not limited to: Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC), Customer Identification Program (CIP), Member Due Diligence (MDD), etc.

Humble, Texas

Guaranteed members received friendly, accurate, and timely assistance. Actively sold credit union products and services to ensure branch goals are met. Received and processed member financial transactions. Adhered to all policies, procedures, and standard practices. Demonstrated an understanding of, and follows the requirements of all regulatory compliance, including but not limited to: Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC), Customer Identification Program (CIP), Member Due Diligence (MDD), etc. Assisted the teller manager with the management of daily branch operations, including but not limited to: CDMS, ATM, night deposit transactions, FED cash shipments, balancing general ledgers, monthly branch audits, and a staff of 4-5 additional employees. Participated in employee training and development, monitors the work of other tellers, and coordinates teller activities. Assisted tellers with questionable member transactions and balancing of cash drawers. Adhered to internal control, security and safety procedures.

Crosby, Texas

Assisted members with their financial transactions involving cash and other negotiable instruments. Actively sold credit union products and services to branch goals were met. Adhered to company policies, procedures, and standard practices. Adhered to federal and State Laws and Regulations. Received and processed member financial transactions, including deposits, withdrawals, loan payments, etc. Sold money orders, cashier checks, and traveler’s checks to members. Transferred amounts from member accounts as directed. Assisted team leader with daily cash operations as assigned. Balanced cash drawer and daily transactions. Welcomed members, provided routine information concerning services, and directed members to appropriate department for specific information and service. Adhered to internal controls, security and safety procedures.

Amarillo, Texas

Responsible for appointing agents and broker/dealers within all 50 states, so they may sell AIG annuity products. Exceptional multi-tasking skills to navigate through the many elements involved in the process of appointing agents. This will includes but not limited to: Complying with constantly changing state laws and SEC requirements, Running FINRA checks, Maintaining the Agent Control File in WNL’s the licensing system, Being familiar with all of the different licenses and other state documents and/or the internet websites, and Running various daily reports.

Amarillo, Texas

Supported a variety of back office, customer service functions. Accurately processed all exception item reports on a daily basis within specified deadlines. Processed all exception items including insufficient funds and charge-back returns. Monitored large item returns. Processed account maintenance and auto transfer requests. Processed charge-offs and posted recovery payments. Assisted branch employees with general account questions.

Amarillo, Texas

Maintained the filing system for returned and outgoing checks. Voided all returned checks using SAP, eCSO-WC, eCSO-PNC, or Emulator. Created and distributed various daily reports. Monitored and voided any items on the daily OFAC report. Sorted and processed all incoming and outgoing mail. Participated in the opening and maintenance of various types of accounts. Assisted with entering bank fee statements.

The Woodlands, Texas

Provided administrative support to the Legal Department Manager and General Counsel, including but not limited to: Drafting legal correspondence, Ordering office supplies, Filing legal notices, and Preparing daily reports. Participated in the review and approval of Fiduciary account cases. Provided guidance to branches concerning bank legal matters. Participated in the training and development of new Legal Department staff members. Acted as a resource for department staff by demonstrating a strong working knowledge of Deceased Accounts/Fiduciary Accounts/POAs. Provided approvals to other staff members concerning Deceased Account/Fiduciary Account/POA cases. Demonstrated strong problem solving skills and realized when appropriate to escalate to management. Developed procedures for processing Deceased Account cases resulting in improved customer relations while maintaining compliance with state and federal laws. Participated in the legal research concerning Fiduciary Accounts and other legal matters. Helped establish guidelines and procedures to ensure all federal and state regulations were properly followed. Ensured regulatory compliance was maintained by the Deceased Accounts/Fiduciary Accounts/POAs Group at all times. Acted as the team lead and managed the daily operations of the Deceased Accounts/Fiduciary Accounts/POAs Group, as well as supervising a group of 3-5 staff members.

Houston, Texas

Solicited a variety of bank products such as checking accounts, CDs, IRAs, consumer loans, etc. Reviewed internal reports to ensure customer’s stop payment requests were processed accurately. Worked with clients on a one on one basis to open accounts, as well as explained and enforced regulations. Completed basic teller transactions and handled large cash amounts. Assisted in training of new branch staff members. Participated in the management of overnight branch operations and personnel. Performed various monthly audits i.e. teller audits, vault audits, and ATM audits.

Associate’S Degree, Accounting

High School Diploma, General Studies

Activities and Societies: Volleyball team and choir