Marwa Elnady Email & Phone Number

12 Nady El Seid St.-Dokki- Giza

12 Nady El Seid St. - Dokki - Giza

Egypt

Ontario, Canada

- Provided high level of customer service on a consistent basis by applying brand’s non-negotiable sales quality standards contributed to future business- Built and ensured customer database is accurate and updated constantly to improve data security and consistency are up to date- Exceeded sales and profitability targets set by store manager which resulted in 30% annual sales growth annually- Communicated product and customer feedback to store management to ensure customer retention and operational improvement

Egypt

- Audited and supervised team leaders in evaluation of in-bound,out-bound calls for mortgage operations that led to professional growth- Evaluated standard of call quality delivered by each agent raise overall service quality of call center- Resolved escalated customer complaints by liaising with quality department ensuring swift resolution- Provided coaching to staff based on monitoring for performance improvement

Dubai, United Arab Emirates

- Maintained detailed and up-to-date knowledge of bank workflow processes and escalation paths to assist staff with technical service and procedural inquiries- Generating monthly quality report and regular evaluations coupled with producing case studies/best practice for use by training department- Guided customers on use of automated services to reduce branch walk-ins- Presented all existing and new products and services to potential customers (cross-selling) for achieving sales growth.