Senior Client Services Manager• Responsible for managing a portion of the direct mail programs for the #1 Retail client for Harte Hanks.• This client-facing role consists of day-to-day execution of direct mail programs and end-to-end project management ensuring on-time and on-budget delivery.• Provided client support via weekly status updates summarizing operational execution, sharing of strategy and insights, and recognizing and engaging in new opportunities. • Active in the development of internal processes to provide better documentation and communications to enhance production output.Account Director• Managed the overall client relationship and direct mail campaigns for the #1 Fabric and Craft Retailer, mailing in excess of 100 million marketing communications yearly to their customer base.• Successfully led a discovery team that organized, managed, compiled and submitted final responses for three major requests for proposals within a six month time-frame for a major retail client.• Promoted to Senior Client Services Manager.Account Supervisor, Select Market Sales Organization• Managed a team of individuals throughout the Harte Hanks organization to facilitate the production and budget for a world-wide provider of information management solutions to automotive retailers totaling 36 million direct mail pieces yearly.• Provided support for five Sales Originators and Developers including proposal generation, lead follow-up, sales flash projections, and management of ad hoc direct mail programs.• Team leader and resource for three account executives which led to the promotion to Account Director.