Melody White Email & Phone Number

Austin, Texas Metropolitan Area

Austin, Texas Metropolitan Area

Austin, Texas, United States

- Responsible for execution of planning and refinement sprint ceremonies with Engineering, QA and Design teams. - Collaborate with product management to prioritize sprint tickets and sprint goals against the company product roadmap.- Organize Initiatives into effectively measured Epics and then write detailed, actionable acceptance criteria for the.

Austin, TX

- QA Alpha Analyst responsibilities - Assist Analysts in the Chapter with Sprint tickets including covering for Analysts when they are out, or on vacation.- Review test cases written by Analysts and integrate them into the Regression test plan before the end of the sprint. - Coordinate automation changes and new features scripts from the Chapter - Weekly.

Austin, Texas Area

- Review functional and design specifications to ensure full understanding of individual deliverables.- Backend database testing using Postman and Insomnia- Identify test requirements from specifications, map test case requirements and design test coverage plan.- Develop, document and maintain functional test cases and other test artifacts like the test.

Austin, TX

- Administrative and customer service duties for HR manager in first 3 months- All customer service inquiries via email and phone- Overseeing Warehouse 23 and supervising staff in warehouse- Updating web catalog for online store (HTML5 within site created using Ruby on Rails)- Writing marketing “news” stories for web store main page- Marketing.

Austin, Texas Area

Operation Support- First point of contact for phone calls, live chat using BoldChat and email contact. Order Processing- Process orders received online through internal software: SparkPay/Genesis- Process orders received via phone, chat or emailOrder Tracking Update- Entry of vendor's confirmation on Genesis - Gather tracking from all major shipping.

Austin, T

- Intimate knowledge of the customer needs, operational processes and tools to support customers and operations in an effective and efficient manner. - Focused on key customer experience performance metrics such as customer satisfaction, service level, productivity, resolution and low fraud rates. - Accurately captures customer information and completes.

Austin, Texas Area

- Provide assistance with billing, purchasing, or refunding online store purchases including, game time and game purchases - Provide basic technical troubleshooting for connection, installation and other common issues with game play and game purchasing. - Credited in 5 AAA launch titles ( World of Warcraft: Wrath of the Lich king, World of Warcraft.