Melody White Email & Phone Number

Austin, Texas Metropolitan Area

Austin, Texas Metropolitan Area

Austin, Texas, United States

- Responsible for execution of planning and refinement sprint ceremonies with Engineering, QA and Design teams. - Collaborate with product management to prioritize sprint tickets and sprint goals against the company product roadmap.- Organize Initiatives into effectively measured Epics and then write detailed, actionable acceptance criteria for the individual stories.- Plan to ensure that each release provides business value to end users and the customer success department.- Worked closely with other product owners to understand our process gaps and improve our product life cycle process and documentation.- Responsible for sprint by sprint submission and completion of localization/translations in over 10 languages within 3 separate github code repositories. - Providing and maintaining training documentation and implementation materials for customer support.

Austin, Tx

- QA Alpha Analyst responsibilities - Assist Analysts in the Chapter with Sprint tickets including covering for Analysts when they are out, or on vacation.- Review test cases written by Analysts and integrate them into the Regression test plan before the end of the sprint. - Coordinate automation changes and new features scripts from the Chapter - Weekly reporting to QA Management regarding chapter progress and issues.- Onboard and mentor new QA team members.- Special project: troubleshooting and diagnostics related to all SSO issues connecting to the platform whether federated or cloud.

Austin, Texas Area

- Review functional and design specifications to ensure full understanding of individual deliverables.- Backend database testing using Postman and Insomnia- Identify test requirements from specifications, map test case requirements and design test coverage plan.- Develop, document and maintain functional test cases and other test artifacts like the test data, data validation, harness scripts and automated scripts.- Execute and evaluate manual and automated test cases and report test results.- Hold and facilitate test plan/case reviews with cross-functional team members.- Identify any potential quality issues per defined process and escalate potential quality issues immediately to development team.- Ensure that validated deliverables meet functional and design specifications and requirements.- Isolate, replicate, and report defects and verify defect fixes.- Learned to code using Ruby in order to create automated test plans to begin the process of moving towards CI/CD

Austin, Tx

- Administrative and customer service duties for HR manager in first 3 months- All customer service inquiries via email and phone- Overseeing Warehouse 23 and supervising staff in warehouse- Updating web catalog for online store (HTML5 within site created using Ruby on Rails)- Writing marketing “news” stories for web store main page- Marketing advertisement updates and suggestions on retail website - Assist with shipping duties in case of absence of shipping clerk/other direct employees- Retail: purchasing, shipping & receiving for retail website- Track purchasing and retail success of all products sold on Warehouse 23 website- Accounting reconciliation and inventory control management - working closely with Accounting team- Knowledge of organizational processes and laws

Austin, Texas Area

Operation Support- First point of contact for phone calls, live chat using BoldChat and email contact. Order Processing- Process orders received online through internal software: SparkPay/Genesis- Process orders received via phone, chat or emailOrder Tracking Update- Entry of vendor's confirmation on Genesis - Gather tracking from all major shipping interfaces- Update the corresponding orders in internal software- Send the customer a shipment notification - Receive/deliver shipped purchase orders in GenesisCustomer Assistance- Contact customers as needed to communicate information related to deliveries, delays, work orders, part orders, and any other information regarding placement/processing of order from start to finishAs needed:Claims Processing- Initiate, update and resolve all claims related to shipping, vendor and customer issuesLogistics- Assist in creation of Bills of Lading and Ground Shipping labels for in house and drop shipped orders

Austin,T

- Intimate knowledge of the customer needs, operational processes and tools to support customers and operations in an effective and efficient manner. - Focused on key customer experience performance metrics such as customer satisfaction, service level, productivity, resolution and low fraud rates. - Accurately captures customer information and completes supporting documentation as required. - Strong communication and negotiation skills, detail oriented, & working with a high degree of accuracy, while multitasking and using strong problem solving skills. - Handled confidential financial and personal information appropriately.

Austin, Texas Area

- Provide assistance with billing, purchasing, or refunding online store purchases including, game time and game purchases - Provide basic technical troubleshooting for connection, installation and other common issues with game play and game purchasing. - Credited in 5 AAA launch titles ( World of Warcraft: Wrath of the Lich king, World of Warcraft: Cataclysm, World of Warcraft: Mists of Pandaria, Starcraft II, and Starcraft II: Heart of the Swarm) - Provide assistance and guidance to customers through a type-chat client - in game and a Java based web client - Trained in the use of the following tools both commercially available as well as designed in-house: Outlook, Firefox, Forge, GMTool, Sonda, TnT, Excel, Word, Atlas, GMA, Tech Assistant, Faxinator, LivePerson, CTIOS, Cisco IP Communicator