Melissa Wilkinson Email & Phone Number

St Louis, Missouri, United States

We describe my role as the officer's "butler." I’m often the first person a client encounters when calling or visiting the office, and it’s my responsibility to provide a friendly and accommodating culture of service. I keep our office stocked and organized, help clients settle in for meetings with beverages, lunch orders, and friendly conversation, send gifts, design cards, plan events, and maintain the office calendar and schedule appointments. I also assist with keeping client records… Show more We describe my role as the officer's "butler." I’m often the first person a client encounters when calling or visiting the office, and it’s my responsibility to provide a friendly and accommodating culture of service. I keep our office stocked and organized, help clients settle in for meetings with beverages, lunch orders, and friendly conversation, send gifts, design cards, plan events, and maintain the office calendar and schedule appointments. I also assist with keeping client records updated, scanning and organizing files, and other administrative details that keep our team coordinated and focused on serving the clients. Show less

St Louis, Missouri, United States

I host weekly bar trivia for Geeks Who Drink, to feed my extroversion and love for pop culture. This is an independent position where I'm responsible for downloading the quiz materials, setting up the hosting station at the venue, communicating with players and scoring the quiz without company supervision. I often need to adapt to subbing in for other hosts at their own venues on short notice, and I'm gaining experience with working private events and hosting different formats of the quiz. I… Show more I host weekly bar trivia for Geeks Who Drink, to feed my extroversion and love for pop culture. This is an independent position where I'm responsible for downloading the quiz materials, setting up the hosting station at the venue, communicating with players and scoring the quiz without company supervision. I often need to adapt to subbing in for other hosts at their own venues on short notice, and I'm gaining experience with working private events and hosting different formats of the quiz. I take pride in my clear and friendly public speaking, precise explanation of unique rules, and patience with helping new players understand our digital answering system. Show less

Maryland Heights, Missouri, United States

I was GW’s first peer review specialist entirely dedicated to the publisher Taylor & Francis. I managed submissions and handled communication for a diverse array of academic journals, each with their own focus and needs. I was the bridge between the publisher and the journals' editors, ensuring that the editors were adhering to protocol, and that their individual concerns and requests were recognized by the publisher.I checked submissions against an evolving list of administrative… Show more I was GW’s first peer review specialist entirely dedicated to the publisher Taylor & Francis. I managed submissions and handled communication for a diverse array of academic journals, each with their own focus and needs. I was the bridge between the publisher and the journals' editors, ensuring that the editors were adhering to protocol, and that their individual concerns and requests were recognized by the publisher.I checked submissions against an evolving list of administrative requirements, communicating necessary changes to the authors, and ensuring all submissions were processed on a 24-hour turnaround time. When a manuscript was accepted for publication, I confirmed that all peer review was conducted according to publisher standards and that files met the production team’s technical specifications. I was solely responsible for the journal's e-mail inbox, handling queries from authors, reviewers, and editors, also on a 24-hour turnaround time.I managed the biggest journal in our group by manuscript volume (over 4,000 submissions in 2023), in addition to an interlinked collection of 12 of journals under a prolific academic society. I consistently maintained the largest individual workload in our team. The publisher would specifically request me when a journal needed exemplary service for high-touch clients. I served as our team's primary trainer for new hires, training 15 other coordinators, as well as assistants, interns, and cross-training for employees in other departments.In fall 2023, our team developed a new structure, and I was promoted to Lead Coordinator for one of our two sub-teams, where I facilitated coverage for six teammates and directed daily tasks for the team assistant. Show less

Maryland Heights, Mo

My project management experience began as a Journals Assistant for GW, during our time handling both the editorial and production processes for Elsevier journals. I was the shared assistant for a pool of managers and copyeditors, which honed my ability to shift priorities and timelines. I was responsible for answering journal e-mail inboxes, processing incoming submissions, checking typeset proofs for any errors in composition or style, compiling PDF annotations in Adobe Acrobat, and printing… Show more My project management experience began as a Journals Assistant for GW, during our time handling both the editorial and production processes for Elsevier journals. I was the shared assistant for a pool of managers and copyeditors, which honed my ability to shift priorities and timelines. I was responsible for answering journal e-mail inboxes, processing incoming submissions, checking typeset proofs for any errors in composition or style, compiling PDF annotations in Adobe Acrobat, and printing and shipping materials to editors who preferred to work on paper. I worked with individual articles as well as performing final checks on issues with hundreds of pages. Show less

Maryland Heights, Mo

I worked with a composition team on textbooks and state standardized tests, and was responsible for running final quality control checks. I compared different rounds of PDFs to ensure that the only changes were intentional ones, and ran specialized Adobe Acrobat scripts to make formatting changes, creating final production-ready files. I also proofread documents and used a spreadsheet to keep track of corrections.During periods of department-wide downtime, I stayed busy with tutorial… Show more I worked with a composition team on textbooks and state standardized tests, and was responsible for running final quality control checks. I compared different rounds of PDFs to ensure that the only changes were intentional ones, and ran specialized Adobe Acrobat scripts to make formatting changes, creating final production-ready files. I also proofread documents and used a spreadsheet to keep track of corrections.During periods of department-wide downtime, I stayed busy with tutorial videos on Lynda.com and taught myself HTML, CSS, and the then-current versions of Adobe InDesign, Illustrator, and Photoshop. Show less

Greater St. Louis Area

TeeTurtle is an online designer and retailer of pop culture themed t-shirts, hoodies, and wall prints. My primarily responsibility was taking care of customer service issues via e-mail, phone, and Zendesk, and I helped out with processing returns/exchanges, organizing shirts and counting them into inventory, and transferring orders from paper into the computer system. I also wrote blog posts for the company website, monitored the Pinterest and Tumblr accounts, and upcycled damaged shirts deemed… Show more TeeTurtle is an online designer and retailer of pop culture themed t-shirts, hoodies, and wall prints. My primarily responsibility was taking care of customer service issues via e-mail, phone, and Zendesk, and I helped out with processing returns/exchanges, organizing shirts and counting them into inventory, and transferring orders from paper into the computer system. I also wrote blog posts for the company website, monitored the Pinterest and Tumblr accounts, and upcycled damaged shirts deemed unfit for sale into DIY craft projects to post on social media. Show less

Anheuser Busch School Of Business

This was a temporary position for the semester, between the former librarian retiring and the satellite campus being re-absorbed back into the main campus. I checked materials in and out for patrons, assisted them with MS Office and other computer functions, acted as info desk representative, monitored office supplies and equipment, and maintained an organized and secure environment. As a special project, I created an inventory and catalog of materials.

I worked in my university library during semesters processing incoming shipments of books, shelving books, helping patrons find books in the catalog or articles in the online databases, managing supplies at the circulation desk, answering phone calls, and generally acting as customer service and research help to any library patrons. I also created special displays and designed promotional flyers. My display of animated films and books on animation produced the most check-outs of any display for… Show more I worked in my university library during semesters processing incoming shipments of books, shelving books, helping patrons find books in the catalog or articles in the online databases, managing supplies at the circulation desk, answering phone calls, and generally acting as customer service and research help to any library patrons. I also created special displays and designed promotional flyers. My display of animated films and books on animation produced the most check-outs of any display for the 2012-2013 school year. Show less