Mena Abdelsayed Email & Phone Number

Melbourne, Australia

• Provide leadership, guidance and support to the Admissions team to ensure they are carrying out their roles: efficiently and within agreed service level agreements; to a professional standard.• Setting priorities, rosters and managing team workload to meet service level agreements.• Provide opportunities for team members to develop outside their role.• Manage and foster relationships with internal and external stakeholders.• Mentoring staff to ensure they are continuously improving.• Providing subject matter expertise to cases deliberations.• Point of escalation for any issues related to admissions and operations.• Identify areas for improvement for both the student experience, systems and processes. Solutions are to be guided by legislation and customer experience.• Resolve issues and complaints with internal and external staff and customers.

Melbourne, Australia

Responsibilities:• As an SME for all financial processes within my team, I am responsible for all banking activities which include but not limited to the following:- Processing direct deposits, refunds and cheques/money orders.- Opening and closing banking on a daily basis.- Monitoring company’s bank account to check for new direct deposits.- Monthly reconciliations with Finance department for online banking and the cashiering system accounts.- Handling International tuition fees with the necessary adjustments.- Processing paper FEE-HELP forms in line with the Australian Taxation Office process• Assisting Student Advisors with their enquires• Liaising with stakeholders, external providers and bodies• Assessing restricted courses applications with a personal best of 100 applications p/d other officers average 30 applications p/d

Melbourne, Australia

• Handling student call and online enquires • Tailoring the right course with the students requirements and needs through effective questioning • Account managing all my students through checking in on them during their studies, and assisting them with any questions, concerns or queries they may have• Complaints handling and resolving problems all while maintaining a professional manner and escalating complaints where required and appropriate.• Participating in student’s success hub every quarter • Meeting targets/sales criteria in accordance with quality assurance and compliance obligations.• Appointed Point of Contact for all Inbound and Outbound advisors on various occasions

Melbourne, Australia

Managing staff overhead for contracted and permanent employees • Ensuring timely reporting of headcounts and new employees’ reports • Modifying database sheets for employee overhead, comparing against the last month and preparing comprehensive financial statements to the finance team abroad• Calculating monthly contractors cost based on contractor's invoices then preparing comparison reports for each month cost comparing to the previous month and identifying reasons for variance.

Egypt

• Processing payroll for all staff (permanent and casual), • Managing and calculating monthly incentives, calculating annual bonus and profit share distribution. • Providing Finance & Accounting Department with HR related data (monthly Journal entries and monthly reconciliation of all HR financial accounts) to facilitate statistical reports to authorities.• Managing monthly bank reconciliations• Participate to implement compensation and benefit restructuring projects and survey at the company. • Maintain regular contacts with relevant local authorities and ensure a comprehensive knowledge of current labor regulation.• In charge of issuing related cheques to different suppliers and tax authorities. • Ensuring cost remains consistent with the company's annual budget• Responsible for maintaining compliance with policies, procedures and governmental laws (tax law, social insurance law) • Responsible for the migration of whole payroll date from Oracle system to a custom made payroll software system (Trends Software).

Egypt

• Took inbound calls and at times dealt with irate customers and took escalation calls in the absence of my manager • Appointed Point of Contact due to my knowledge and work ethic• Ran daily and weekly reports to reflect the call volumes and drops• Assisted with rostering and workforce planning• Assisted training with content and workshops

Graduate Certificate In Professional Accounting, Accounting

Certificate Iv In Accounting

Bachelor Of Business Administration (B.B.A.), Accounting And Business/Management, Good