Mark Patterson Email & Phone Number

Valparaiso, IN, US

Greater Chicago Area

• Major Incident Manager & Senior Lead: Responsible for monitoring services, resolving incidents, and bridge call incident management. Provides professional and timely updates to senior executives while managing incident.
• Senior Lead: Responsible for monitoring services, and resolving incidents. Manage Network, Linux and Windows engineers. Preform regular 1 on 1's with team members, career guidance, performance feedback, end of year.
• Automation Engineer and Sys Admin: Technical lead & SME for MSFT Power Apps, Power Automate, Rundeck (PagerDuty Process Automator) and Saas Crisis Management software MIR3, PagerDuty and OpsGenie. Responsible for.
• Improve and automate internal processes using multiple different automation tools including but not limited too, PagerDuty Process Automator(Rundeck), Ansible, Microsoft Power Automate and Microsoft Power Apps.
• Write and maintain automation using Python, Bash, Javascript, Powershell, and Windows Batch scripts.
• Develop Splunk dashboards and alerts using custom Splunk searches. Developed self healing incident automation utilizing Splunk and PagerDuty Process Automator (Rundeck).

Greater Chicago Area

• Responsible for providing quality and efficient incident resolution through the awareness and support of the team. Responsible for monitoring services, resolving incidents, and bridge call incident management. Provides.
• Manage 10+ team hybrid (remote and onsite) members
• Project Management; Creates and Works as a member of special or ongoing projects that are important to area/process improvement.
• Provides daily direction and communication to employees so that incidents are resolved in a timely, efficient, and knowledgeable manner
• Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external customers.
• Provides solutions to a wide range of difficult problems. Solutions are imaginative, thorough, practicable, and consistent with organization objectives.

Greater Chicago Area

• Responsible for providing quality and efficient incident resolution through the awareness and support of the team. Responsible for monitoring services, resolving incidents, and bridge call support. In addition to.
• Manage 10+ team members
• Provides daily direction and communication to employees so that incidents are resolved in a timely, efficient, and knowledgeable manner
• Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external customers.
• Provides solutions to a wide range of difficult problems. Solutions are imaginative, thorough, practicable, and consistent with organization objectives.
• Provides performance feedback and coaching on a regular basis to each team member.

Greater Chicago Area

Support the installation, operation and maintenance of all TransUnion infrastructures.Support and Maintain Windows, Linux, and AIX serversSupport virtual servers within an ESXi and VMWare environment.Monitor and Maintain Cisco UCS equipment.Automate tasks utilizing batch, PowerShell and vbscripts.Managed Disaster Recovery across 4 DatacentersExecute.

Greater Chicago Area

I support the installation, operation and maintenance of all TransUnion infrastructures.Support and Maintain Windows Servers.Support virtual servers within an ESXi and VMWare environment.Monitor and Maintain Cisco UCS equipment.Execute software and patch management through Microsoft SCCM.Maintain the highest possible uptime in a 4,000+ server environment.

Focused on providing support for over 2,000 usersSupport an enterprise level network of over 2,000 IT equipmentAssist in upgrading an entire network from Windows XP to Windows 7 with minimal downtimeProvide on call and after hours support

Installed and configured POS equipment for major restaurants.Mounted monitors and necessary restaurant equipmentInstalled Ethernet and Phone lines

Started as a help desk technician and worked my way up to a primary account technician, managing IT for local businesses.Focused on Managing IT for several customer accounts.Design, implement, and support; Windows, Linux, OSX and FreeBSD systems.Designed, implemented and supported a network of over 57 locations and over 30 servers.Planning and forecasting.

Business Administration

Network And Communications Management

Electrical And Computer Engineering Technology