Mercè Alsamora Carrasco Email & Phone Number

Sitges, CT, ES

Sitges, Spain

Organizational Development consultant specializing in design and facilitation of participatory group processes, training, executive and team coaching; within the contexts of organizational culture change, strategic planning, change management, team building and leadership and workforce development.Assessment Center.

Help to develop leaders and to bring out the best in people.Increase employee motivation, productivity and retention. Coaching is a superpower, it shouldn't just be for executives, Ezra is a people development platform offering accessible, high-impact coaching - delivered at scale. It's like face-to-face coaching, only more affordable (and you can do it.

Barcelona

Executive and Team Coaching.Leadership Development and Assessment Centers.Delivering Training facilitation in Leadership Development, Workforce Transformation, Communication Skills, and others.Feedback for 360° multi rater surveys and personality inventories.

Barcelona Area, Spain

Executive development and assessment centers.Feedback for 360° multirater surveys and personality inventories. Delivering training for clients in selection systems, performance management, leadership development, workload management, working in a team, customer service, communicating for results, coaching for performance, change management and other modules.

Assessment Center.Organizational Transformation Consulting.Talent Management.Executive and Team Coaching.Facilitating training in leadership, development performance & management. Assessing behavioral competencies. Designing and conducting coaching action for managers and top managers. Contributing to develope solutions so as to increase team performance.

 Creation of a Director Plan to re-structure, including project definition, the two departments. Multi department task force implementation as a way of working for a project to reduce complaints. Improvements in the logistic area; Budget elaboration, Stock policy and Minimum order policy implementation.

My mission was to re-structure and reorganize the Customer Service and the Tenders Department. The creation of a new department called Unit Price. The start point was a very old and inefficient structure with a very high people rotation. Achievements:  Change from a high people rotation to a very motivated staff of 48 people. Participation in local and.

Participation in Six Sigma Projects, being responsible of the Customer Service part for the following firms:-Morgan Matroc S.A.-Norgren S.A.-Aproject S.L.-Iberia S.A.-Gestetner S.A.

Foundation “Catalana per la Recerca” (Catalan research).I was responsible for the career part. University students website, www.estudiasotrabajas.com. Achievements:  Recruitment processes; job profile description, interviews.  Creation, design and website implementation. Contact point and negotiator with customers, candidates and partners.

Boston Scientific started a direct sales channel in Spain in 1996 and I was hired with the objective to set-up the Customer Service Department, with the following situation: Transition from a distributor to a direct channel (sales and post-sales). In three years three companies were acquired and integrated into Boston.Achievements: Creation of two.

Achievements:  Develop the department from a post-sales “complaint centre” to a customer service orientation. “CALL CENTER” implementation. Recruitment of new people and training the existing staff, total team of 9 people.  Design a customer service company policy, creation and implementation of reports and procedures.  Implementation of a customer.

After carrying out a survey of the Customer Service Department with the intention of improving the service given to TNT’s clients, I was made manager of a team of eleven people. Two months experience in working together with an expert in customer service ex- American Express. Change the mentality of the team with training to a customer service culture..

U.Lab (Presencing Institute) Leading From The Emerging Future

Varios Cursos Monográficos En Constelaciones Familiares Y Organizacionales. 300 Horas.

Ciclo Formativo De Constelaciones Familiares.150 Horas.

Coach, Coaching, Co-Active

Master, Organizational Development Master Consultant

Erasmus, Economics

Economics, Economics