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Mercy Mose. Mba Email & Phone Number

Location: Kenya, Kenya, Kenya 7 work roles 2 schools

1 work email found @kenya-airways.com LinkedIn matched

✓ Verified May 2026 4 data sources Profile completeness 100%

Current company

NCBA Group

Role

Location

Kenya, Kenya, Kenya

Company size

772 employees

Who is Mercy Mose. Mba? Overview

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Quick answer

Mercy Mose. Mba is listed as Senior Customer Experience Professional & Leader|CX Technology&Operations|Design Thinking Practitioner|Contact Centre Management|Empathy Ambassador|Storyteller|Lifetime Learner at NCBA Group, a company with 772 employees, based in Kenya, Kenya, Kenya. AeroLeads shows a work email signal at kenya-airways.com and a matched LinkedIn profile for Mercy Mose. Mba.

Mercy Mose. Mba previously worked as AGM - Customer Experience Design at Ncba Group and Manager CX Quality Assurance and Branch Experience at Sbm Bank Kenya. Mercy Mose. Mba holds Master Of Business Administration (Mba), Strategic Management from United States International University.

Company email context

Email format at NCBA Group

This section adds company-level context without repeating Mercy Mose. Mba's masked contact details.

*@kenya-airways.com

68% confidence

AeroLeads found 1 current-domain work email signal for Mercy Mose. Mba. Compare company email patterns before reaching out.

View email format View company profile Management contacts

Profile bio

About Mercy Mose. Mba

A Senior Customer Experience Professional with vast work experience spanning Telecommunication, Aviation, Fintech and Banking sectors.A results driven and people focussed Leader with a proven track record of successfully formulating and implementing Customer Centric Strategies across multiple customer touch points and channels. Experienced in designing and leading dynamic Customer Experience Teams for impactful experiences that elevate Customer Value and Business GrowthSpecialities: Design Thinking - Service Design and Customer Journey MappingCX strategy formulation and implementationBusiness process engineering People leadership and developmentVendor relations management Working knowledge of Cisco, Avaya,Ameyo,CIC and Alcatel call centre solutionsContact Centre start up and Operations ManagementStrategic Partner and Project ManagementConversant with BSC, CMS and Oracle Siebel CRMsI am passionate about our Motherland, the Great continent of Africa: Its People and Culture, Rich Natural Resources and its distinguished place in the global stage. Lover of Travel, Fashion and Style

Listed skills include Motivational Speaking, Leadership, Strategic Partnerships, Business Process Improvement, and 30 others.

Current workplace

Mercy Mose. Mba's current company

Company context helps verify the profile and gives searchers a useful next step.

Ncba Group

nairobi, nairobi area, kenya

Website

ncbagroup.com

Employees

772

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Company profile

View company profile Email format

7 roles

Mercy Mose. Mba work experience

A career timeline built from the work history available for this profile.

Agm - Customer Experience Design

Current

Ncba Group

Apr 2022 - Present

Manager Cx Quality Assurance And Branch Experience

Sbm Bank Kenya

Kenya

Responsible for driving Customer Service Excellence and the overall maintenance of Service Standards across the branch network.Personally visited upcountry branches for Service Quality Assurance and Mystery Shopping, which informed Service interventions.Championed CRM usage and analysis as a strategy for customer management and value growth.Collaborated.

Oct 2021 - Apr 2022

Manager Customer Excellence Centre

Kenya Airways

Providing leadership in Operations Management and Strategy Implementation of a blended multi - channel Contact Centre. Drove monthly sales worth USD 600,000 on average,managed customer communication during flight disruptions, Successfully led the migration of offshore support desks to incountry, and supported cross/up sell of value add services.Introduced.

Dec 2016 - Oct 2021

Head, Customer Experience

Sema Mobile Services Limited

Nairobi

Responsible for the overall successful formulation and execution of the Customer Experience Strategy for Sema.Developing SLAs, SOPs and operational policies&processes across touch points.Creation of a contact centre from ground up and supporting deposit mobilisation through table banking

Sep 2015 - Nov 2016

Head, Contact Centre

Ecobank

Effective Management of Contact Centre functions to ensure consistent service delivery per set standards.Responsible for key processes;Client on-boarding Customer Engagement - NPS, CSAT, Customer Service Week, Mystery shopping and Bench marking Account dormancy management and new deposits mobilization Alternate channels migration and support (Debit/Credit.

Jun 2012 - Aug 2015

Contact Centre Manager - Bpo Services

Orange Kenya

Call center set up Defining performance standards and driving for resultsManagement reporting and performance analysis Relationship management of Strategic Partner

Nov 2009 - May 2012

Team Leader (Retention And Loyalty)

Orange Kenya

Stream Lead - broadband internet revamping project Customer Life Cycle ManagementSetting up a broadband helpline Support acquisition efforts Planning and executing outbound campaigns for churn managementPeople development

Nov 2008 - Oct 2009

Team & coworkers

Colleagues at NCBA Group

Other employees you can reach at ncbagroup.com. View company contacts for 772 employees →

BO

Basil Oduor Colleague at Ncba Group Nairobi County, Kenya, Kenya View → TM

Teresa Matheka Colleague at Ncba Group Nairobi County, Kenya, Kenya View → GK

Grace Karume Colleague at Ncba Group Kenya, Kenya View → LN

Lillian Nabisere Colleague at Ncba Group Uganda, Uganda View → SE

Sylvia Elavisa Colleague at Ncba Group Nairobi County, Kenya, Kenya View → JK

John K. Colleague at Ncba Group Nairobi County, Kenya, Kenya View → EN

Edwin Ndege Colleague at Ncba Group Nairobi County, Kenya, Kenya View → RN

Ruth Nguru Colleague at Ncba Group Kenya, Kenya View → MM

Maurice Mugeni Colleague at Ncba Group Nairobi County, Kenya, Kenya View → BK

Brian Kariuki Mutahi Colleague at Ncba Group Nairobi, Nairobi County, Kenya, Kenya View →

2 education records

Mercy Mose. Mba education

Master Of Business Administration (Mba), Strategic Management

United States International University

Bachelor Of Science, Information Technology (Bsc. It)

Jomo Kenyatta University Of Agriculture And Technology

FAQ

Frequently asked questions about Mercy Mose. Mba

Quick answers generated from the profile data available on this page.

What company does Mercy Mose. Mba work for?

Mercy Mose. Mba works for NCBA Group.

What is Mercy Mose. Mba's role at NCBA Group?

What is Mercy Mose. Mba's email address?

AeroLeads has found 1 work email signal at @kenya-airways.com for Mercy Mose. Mba at NCBA Group.

Where is Mercy Mose. Mba based?

Mercy Mose. Mba is based in Kenya, Kenya, Kenya while working with NCBA Group.

What companies has Mercy Mose. Mba worked for?

Mercy Mose. Mba has worked for Ncba Group, Sbm Bank Kenya, Kenya Airways, Sema Mobile Services Limited, and Ecobank.

Who are Mercy Mose. Mba's colleagues at NCBA Group?

Mercy Mose. Mba's colleagues at NCBA Group include Basil Oduor, Teresa Matheka, Grace Karume, Lillian Nabisere, and Sylvia Elavisa.

How can I contact Mercy Mose. Mba?

You can use AeroLeads to view verified contact signals for Mercy Mose. Mba at NCBA Group, including work email, phone, and LinkedIn data when available.

What schools did Mercy Mose. Mba attend?

Mercy Mose. Mba holds Master Of Business Administration (Mba), Strategic Management from United States International University.

What skills is Mercy Mose. Mba known for?

Mercy Mose. Mba is listed with skills including Motivational Speaking, Leadership, Strategic Partnerships, Business Process Improvement, Project Coordination, Customer Experience, Call Center Management, and Team Mentoring.

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