Meredith Beyer-Alldridge Email & Phone Number

Toronto, ON, CA

Toronto

Toronto, Ontario, Canada

• Leading the Customer Experience, Onboarding, and Client Solutions teams, I am responsible for crafting the end-to-end experience journey for our educational technology platform.
• Create and manage customer journey maps
• Establish CX Research and Service Design functions
• Implement customer training program to increase adoption
• Reduce support inquiries through effective self-serve resources
• Bridge the gap between the product and front-line teams

Toronto, Canada Area

• As the VP, Product Management, I worked with cross-functional development teams and coordinated with all areas of the organization to bring to market a new version of the software.
• Spearheaded the agile transformation of development teams
• Aligned product priorities to user and market needs
• Served as team Product Owner and Scrum Master for cross-functional team
• Established product training strategy for front-line teams
• Supported User Experience Research team to bring customer insights into product development

• As the Director of Development, I oversaw the product direction through the full software development life cycle for Career Cruising.
• Initiated the agile transformation of development teams
• Establish strategic direction for a multi-portal platform
• Directed and managed a full application modernization working with an outside design agency and internal development teams
• Served as primary contact point for state-level contracts
• Led proposal creation for responses to RFPs

Toronto, Ontario, Canada

Managed the development of state-wide career information and electronic portfolio systems through the entire project life cycleOversaw code migration of our application to.Net. Managed the development team, which grew from two to eight programmers. Major ProjectsDevelopment of College Application Tracking Module (2010-2011)Student Data Importation Module.

Project manage development projects in a number of areas within the applicationProduct manage development of the innovative Portfolio Completion Standards module: evaluate possible projects, define requirements, write specifications, coordinate development resources, and conduct quality assurance testingSupervise the update of the Canadian Schools.

I conducted and supervised the collection and verification of detailed information on post-secondary programs across Canada. Using print and online course calendars, every detail about each program and school needed to be checked. I performed feasibility analyses and collected data for additions to our Canadian education and training information. I also.

Master Of Arts, Political Science

Ontario Graduate Scholarship (2000 - 2001)

Bachelor Of Humanities, Political Science, Philosophy, History

Recipient of the Unversity Medal in Humanities (2000) Dean's List (1996-2000) The College of the Humanities was founded in 1996 in order.