Meredith Beyer-Alldridge Email & Phone Number

Toronto, On, Ca

Toronto

Toronto, Ontario, Canada

Leading the Customer Experience, Onboarding, and Client Solutions teams, I am responsible for crafting the end-to-end experience journey for our educational technology platform. • Create and manage customer journey maps• Establish CX Research and Service Design functions• Implement customer training program to increase adoption• Reduce support inquiries through effective self-serve resources• Bridge the gap between the product and front-line teams• Align product priorities to deliver best-in-class experiences for all users• Support growth initiatives to expand the market• Reduce churn through customer success management strategies

Toronto, Canada Area

As the VP, Product Management, I worked with cross-functional development teams and coordinated with all areas of the organization to bring to market a new version of the software.• Spearheaded the agile transformation of development teams • Aligned product priorities to user and market needs• Served as team Product Owner and Scrum Master for cross-functional team• Established product training strategy for front-line teams• Supported User Experience Research team to bring customer insights into product development

As the Director of Development, I oversaw the product direction through the full software development life cycle for Career Cruising.• Initiated the agile transformation of development teams• Establish strategic direction for a multi-portal platform• Directed and managed a full application modernization working with an outside design agency and internal development teams• Served as primary contact point for state-level contracts• Led proposal creation for responses to RFPs

Toronto, Ontario, Canada

Managed the development of state-wide career information and electronic portfolio systems through the entire project life cycleOversaw code migration of our application to .Net. Managed the development team, which grew from two to eight programmers. Major ProjectsDevelopment of College Application Tracking Module (2010-2011)Student Data Importation Module Revisions (2010)Implementation of Ability Profiler and Learning Styles Assessments (2009-2010)Development of South Dakota My Portfolio System (2008-2009)Initial development of Career Cruising Network (2008-2009)Additional customization for Kentucky Department of Education (2008)Major feature upgrade to Portfolio Tool and Career Advisor Management System and migration of code from ASP to .Net (2007-2008)Development of Delaware Student Success Plan (2007-2008)Development of Kentucky Individual Learning Plan (2005-2006)

Project manage development projects in a number of areas within the applicationProduct manage development of the innovative Portfolio Completion Standards module: evaluate possible projects, define requirements, write specifications, coordinate development resources, and conduct quality assurance testingSupervise the update of the Canadian Schools database.Major ProjectsDevelopment of Portfolio Completion Standards Module (2005)Release of new customer relationship management system (2005)Integration of US Graduate & Professional Schools Database (2005)Translation of Career Cruising into French and Spanish (2004-2005)Implementation of Online Help system for Administrative System (2004)

I conducted and supervised the collection and verification of detailed information on post-secondary programs across Canada. Using print and online course calendars, every detail about each program and school needed to be checked. I performed feasibility analyses and collected data for additions to our Canadian education and training information. I also oversaw the integration of the US Undergraduate, Career & Technical Schools, and Financial Aid databases into the application.Major ProjectsUpgrade US College Data using Peterson's Datasets (2003)Addition of US Financial Aid Database (2003)Addition of Canadian Apprenticeship Database (2002)Upgrade of Canadian Schools Database (2002)Collecting and maintaining post-secondary education databases for Canada and the United States

Master Of Arts, Political Science

Ontario Graduate Scholarship (2000 - 2001)

Bachelor Of Humanities, Political Science, Philosophy, History

Recipient of the Unversity Medal in Humanities (2000) Dean's List (1996-2000) The College of the Humanities was founded in 1996 in order.