Meredith Delay Email & Phone Number

Professional ProfileHighly experienced sales and service professional with over 15 years of multi-disciplinary management. Extensive experience with retail sales, entertainment and ticketing operations, including customer service and guest recovery operations. Skilled leader with a focus on results including broad experience in all facets of reporting, forecasting and pricing analysis. Excellent ability to develop and manage relationships with colleagues, vendors and clients.Qualifications and Skills• Created, implemented and managed ticket sales and customer service programs for six production shows including The Beatles LOVE at Mirage and “O” at Bellagio, two minor league sports teams and a collegiate athletic department. • Managed season ticket and donor accounts/clients for multiple sports organizations.• Personally handled customer questions, complaints, and inquiries via correspondence, telephone and in person whenever necessary.• Oversaw box office operations on event day for multiple sports organizations.• Hired and trained ticket and administrative personnel.• Designed business plans for and implemented Group Sales Department and Concierge Desk for 6 production shows with combined sales in excess of $14 million per year to increase sales and revenue in targeted markets.• Developed and managed revenue budgets and ticket sales forecasts for multiple sports and entertainment organizations.• Prepared reports. analyzed data and recommended appropriate action to Marketing and Sales Departments.• Planned and oversaw special events including fan conventions, awards banquets and grassroots marketing initiatives.• Implemented ticketing operations for three new production shows Zumanity, KÁ, and The Beatles LOVE within MGM Resorts. • Led corporate alliance relationships with national and regional partners including American Express, Expedia, and Travelocity for promotions and marketing programs

Listed skills include Promotions, Event Management, Ticketing, Budgeting, and 35 others.