• Product designer for The Home Depot customer loyalty program, supporting research, design and strategy efforts for new loyalty initiatives.• Developing and facilitating cross-functional workshops to set strategy direction for The Home Depot loyalty structure, impacting 1M+ customers.• Designing and shipping enterprise features impacting over 20,000 associates and improving their ability to support customer loyalty.

• Sole designer for The Home Depot’s Path to Pro Program, driving discovery and design and building empathy and understanding for target customers.• Proposed and designed a strategic new focus for the program, contributing to an over 2000-fold increase in adoption rate, with over 2,000 new job postings and over 5,000 new users.• Spearheaded a more integrated and seamless customer journey, to reduce friction and improve the customer life cycle.• Contributed to improved UX maturity for the team, tighter integration of UX throughout the agile cycle, and the implementation of design thinking in strategic planning conversations.

• Led usability research, A/B testing initiative, and competitive analysis to investigate opportunities for the job search platform Path to Pro Network and submitted updated design concepts based on findings.• Collaborated with partners to design, test, and ship new features including improved mobile designs and employer experiences.

Creating mobile-first designs for full commercial catalogue, branding platform and delivery application for food manufacturer.

Designed an intuitive touchscreen interface for a high-voltage device from concept to production.Worked collaboratively across engineering and product management teams to meet user needs and product objectives through iterative user testing, prototyping, and usability studies.Used Adobe Illustrator, InVision, Godot Engine, and Axure RP to develop a customer-centric design.

Restructured library website designs to adhere to W3C accessibility standards in collaboration with the IT team.Cross-referenced database catalogs to compile and standardize over 100 databases and relevant data points in central directories.