Working on the cultural shift from project work to product work in a Scaled Agile frameworkOrganize and align teamworkHelp team with clear concise goals for each iteration Coordinate communication between Mastercard and RiskReconHelp with cultural mergersNavigate between startup and corporate culture to find that balance where speed and compliance meet

Working at RiskRecon, a Mastercard companyCoordinate communication between Mastercard and RiskReconHelp with cultural mergersNavigate between startup and corporate culture to find that balance where speed and compliance meet

Clarify requirements for Business Banking improvements for NCR's Digital Banking platform. Making everyday easier for the customers of Credit Unions and Banks utilizing the NCR Digital Banking platform for their business customers large and small.Specializing in Shared services and money movement (Wires)

Contracted with the Utah State Board of Education to bring Agile practices to a project to upgrade education information systems. (OnPrem to Azure)Took a silo’d team with a legacy product, introduced Scrum and Agile to the team as a result we delivered a heavy lift originally estimated at 9 months in 3 months. The keys were prioritization and maximizing work not done.Prepared weekly presentations to introduce Agile principles to state employees and contractors to start the learning process.My teams' greatest accomplishment was a change in attitude toward having to be paid to learn to wanting to learn whether it was on or off the clock.

• Implementation of new BPMN system• Shifted from onPrem to AWS• Marketing new platform to other business units.• Onboarded early adopter to new SaaS platform.• Training and coaching early adopters for process re-engineering.In a quarterly meeting, one of my developers listed as an accomplishment that the team felt empowered to experiment and take time for learning which was a huge culture shift.

Provided sales team assistance in familiarizing potential customers with products either in person or virtually on a daily basis. Answered technical questions, coordinated projects, and delivered upselling solutions. Presented product updates at annual customer conventions and in quarterly user meetings. • Created virtual product demonstration, allowing virtual sales meetings and resulting in $60,000 reduction in travel costs.• Served as point of contact for customer escalation issues, minimizing upset and discouraged clients, and increasing sales.• Cut 50% from UAT time by developing a standardized test set for customers to use on individual units. • Performed onsite review during implementation for best practices, suggested improvements, documented processes, resulting in expansion of units sold. • Translated technical manuals to customer friendly user manuals, facilitating understanding of products, lessening the number of support calls, and allowing personnel to focus on closing sales.• Traveled to customer sites for troubleshooting and training building customer relationships.• Trained the trainer at customer sites and through virtual tools.• Presentations to enterprise customers and trade shows.

Drove product releases from estimation to implementation with an $800,000 annual budget. Prioritized product backlog using customer feedback and requirements.  Communicated SAFe processes with management and development teams.  Wrote use cases and user stories for the Interactive Teller System with acceptance criteria in a format which can be used for automated tests. Covered 95% of annual development budget with pre-sold contracts, which funded an additional development team.   Synchronized roadmaps with multiple component teams in four locations, speeding delivery time for coordinated features.  Removed obstacles and managed stakeholder expectations, modifying scope to maintain promised delivery dates.   Operated as the voice of the customer during product lifecycle with cross-functional teams to guarantee correct features built and delivered to customers.  Increased team velocity by 43% through groomed, prioritized backlog, clear acceptance criteria, and consistent roadmap.  Established rapport with cross-functional global teams, transferring product knowledge to sales, support channels and operations for product release.  Facilitated requirements gathering sessions with customers and internal stakeholders, translate into design sessions with developers and architects. Work with stakeholders to define acceptance criteria and make sure we created the right product the right way.

• Led approval process on project which saved $100K annually and had a cost recovery under 1.8 years. • Formed and facilitated focus and user groups in order to determine pain points in current systems. • Served as SharePoint analyst and trainer.• Analyzed improvements for legal retention of documents which mitigated risk.• Gathered requirements, determined ROI, costs.• Led projects through the financial approval process. Trained in Lean and Business Process Improvement Current State process mapping with Kaizen analysisHelped Zions affiliates lower email bandwidth and go paperlessSME on SystemwareSME on Sharepoint - training powerusers, contributor to governance policy and strategy developmentSharePoint Users Group moderatorTrainer for RightFax usersCreating InfoPath forms for connection to SharePointBuild SharePoint WorkflowsGathering and writing project requirements and use casesCreating Business Needs documentation

Liaison between clients, brokers, carriersTrain HR personnel on HRIS software Write process documentation on operations proceduresCollect business requirements and work with IT in product development and system enhancements.Develop and write software training manuals.Conduct training sessions, live or by webinarResolve client service issues.Quality Assurance and testing to determine if reported issues are user error or need referral to engineeringManage hour banks for fringe wages on prevailing Wage Determinations on both SCA and DBA contracts.Work closely with sales and implementation to increase client retention and cross-sell services.

Renewed 98% of accounts & prepared contract documentationImproving processes and creating efficiencies using existing IT solutions & continual training.Development of training programs and manuals.Developing budgets for benefit plans and implementing creative solutions so that employees and employers are satisfied.Developing Quality Assurance Dept. to monitor systems, discover training deficiencies, evaluate processes, & make necessary course corrections.Training HR professionals how to teach employees about benefits.Achieved revision of IT systems processes to take 40% less operator time.Reconciled multiple payrolls with flex fund accounts - varying between $600,000 and $3 millionAuditing work for 3 different departments in order to implement quality control.Managing Database Including creating queries.Led project team implementing custom claims processing system.Managed call center and wrote scripts for FAQ databaseHIPAA compliance officerClaims Manager with 5 direct reportsCall Center Manager developed scripts for telephony systemSystem Operator - Wrote algorithms for claims processing system