Mark Messer Email & Phone Number

Needham

Ownership of small claims – claim Intake, Valuation, Review & Complete/Delivery Ensures claim files are noted correctly and with adequate documentation Performs quality review on claims in compliance with SLA requirements and quality standards Responsible for monitoring and maintaining quality of claims within defined cycle time Project Management of claims performed by Vendor partners by overseeing quality and performance within SLAs Partner with Specialty Valuation, Commercial, Vendor Manager, and Specialty per line requirements Daily communication with Sales and manager on trends and high touch assignments Understand and successfully practice the Enservio Operations Team Process Research and Evaluate various types of contents items Contact Insureds to gather additional information for items if needed

Northampton, Massachusetts

Process incoming applicants during a large hiring push. Instrumental in the increase of staff by roughly 100%. Data Entry, Customer Service, operate across multiple levels of management.

Bachelor'S Degree, History

Transfer, Business Administration And Management, General