• Communicate reporting updates, system outages and enhancements to reporting system through a weekly newsletter as well as presentations on regional market call.• Deliver reporting solutions and manage current reports through Business Objects and internal reporting platforms as well as daily use of Excel.

• Responsible for creating, reviewing, disseminating local, regional, national information (VPGM correspondence, newsletters,Town Halls, VPGM monthly call), 500+ employees• Liaison to AT&T PR/External Affairs to enhance local company presence through community events, It Can Wait program, small business & chamber memberships• iPhone Launch Team - coordinate local trainings, retail store readiness, communications• Records & Information Management (RIM) - drive market level completion of annual RIM initiatives, organize and implement RIM Awareness Week• New York State Wireless Association (NYSWA) - maintain registration, planning assistance for all events (Trade Show, Golf Outing, etc.), manage all financial transitions• Weekly Sales Operations calls – develop presentation, organize guest speakers, conduct meeting to 70+ participants within retail stores/Indirect locations• Manage and load content to MyCSP/MyNews (internal search engine for company initiatives, sales programs, products) for local market. Viewing audience: 500+• • Interact with directors, managers, staff to manage events such as yearly managers meeting (175+ attendees), bi-yearly Town Hall (up to 4 locations across NYS, potentially 80+ employees per location), local logistics for AT&T Summit (yearly trip for top performers)• Support VP/GM’s involvement within organizations such as ECMC, Buffalo Urban League, Boys & Girls Club of Buffalo, Boy Scouts and NYSWA – (i.e. event registration, correspondence, powerpoint presentations)

• Manage the daily calendar and travel for VP/GM for meetings and conference calls• Organize weekly staff meeting, including agenda, work list items and minutes• Maintain website for New York State Wireless Association, finances as well as various duties associated with Trade Show, golf outing and Association functions• Interact with various directors, managers and staff to manage events including yearly market managers meeting (175+ attendees), bi-yearly Town Hall meetings (up to 4 locations across the state reaching 80+ employees per location), local representation at AT&T Summit (yearly trip for top performers)• Create all powerpoint presentations for meetings, HQ projects and volunteer events

• Responsible for reviewing and communicating local market information through newsletters and email to 500+ employee base• Work with HQ sponsorship team to roll-out national initiatives• Weekly Sales Operations calls – develop presentation, organize guest speakers, conduct meeting, relay call minutes to 70+ participants within Company Owned Retail stores and Indirect locations• Manage and load content on My CSP (internal search engine for company initiatives, sales programs, products) for local market. Viewing audience can exceed 500+ employees• Assist VP Administrative Assistant with vacation replacement. Duties include mail, answer phones, letter generation, assist VP in daily activities• Retail Sales Force (RSF) Contingency Planning – manage potential deployment of 50+ local employees to various markets affected by Union contract negotiations

• Building and fostering relationships with managers and associates who work for 50+ locations selling AT&T products and services within Erie/Niagara county• Creating sales incentives, develop strategies and plans to drive higher feature revenue and monthly reoccurring revenue• Facilitate trainings to develop and align our sellers and retailers with company goals and build brand awareness and reputation• Assist with sales process for individual and corporate accounts by working with sales associates and customers to reach a beneficial business solution

• Performed all administrative duties for several Sales Managers, Directors and VPGM.• Hired/Supervised 2 receptionists. Supervised all aspects of reception desk, mail room and overall office procedures as well as various Office Management responsibilities.