Neil Meyer Email & Phone Number

Auckland, New Zealand

Auckland

This is a multi-faceted role encompassing product, operational, technical and service management.Set the vision and provide strategic direction for the network, enterprise telephony and contact centre teams.Lead cross-functional and multi-vendor teams & support partners through our Digital Transformation journey to ensure our partners are in sync and deliver on our company strategy.Provide operational leadership and mentoring of the Digital Workplace and Infrastructure… Show more This is a multi-faceted role encompassing product, operational, technical and service management.Set the vision and provide strategic direction for the network, enterprise telephony and contact centre teams.Lead cross-functional and multi-vendor teams & support partners through our Digital Transformation journey to ensure our partners are in sync and deliver on our company strategy.Provide operational leadership and mentoring of the Digital Workplace and Infrastructure teams to ensure that Digital services are consistently delivered to all Air New Zealand sites globally to improve the customer experience.Manage risk through Problem Management, maintaining Risk Registers, developing Disaster Recovery plans and performing regular DR tests with documented results and improvement plans.Manage an annual $20 million multi-vendor operational and $4 million capital budget.Major Achievements:• Successfully deployed a Software Defined Network for Air New Zealand to support an on-premise Cloud strategy.• Continuously reduced Opex budgets year on year through optimisation programmes, automation and vendor negotiations.• Improved customer experience by improving systems stability at remote customer touch points.• Pivoted to enable remote working at scale within days in response to Covid-19 lockdowns.• Fast tracked the migration to cloud-based solutions to simplify and reduce Air New Zealand’s International network and infrastructure footprint to improve the employee remote working experience as well as reducing ongoing operational costs. Show less

Auckland

Achievements:• Achieved a positive turn around in client satisfaction by Improving overall services levels through team work, detailed planning, accurate execution, setting common goals and a maintaining a high service culture within the various teams.• Developed and successfully led Service as well as Continuous Improvement Plans to increase the stability of an existing LAN/WAN, Contact Centre and Enterprise Voice environment for one of NZ’s largest Enterprise… Show more Achievements:• Achieved a positive turn around in client satisfaction by Improving overall services levels through team work, detailed planning, accurate execution, setting common goals and a maintaining a high service culture within the various teams.• Developed and successfully led Service as well as Continuous Improvement Plans to increase the stability of an existing LAN/WAN, Contact Centre and Enterprise Voice environment for one of NZ’s largest Enterprise clients.Responsibilities:• Lead client aligned teams to manage and support: -- Data centres -- Networks and -- Enterprise voice and Contact Centre solutions• Manage 3rd party providers as an aggregator of services to meet client requirements.• Manage client SLAs and OLAs between multiple vendors and service providers• Team leadership combined with continuos operational improvement to achieve enhanced service delivery and stability with a reduction in incidents across all technology platforms. Show less

Major Achievements:• Improved customer experience by developing management systems that enabled: Customers to self-service Products to be deployed much faster Franchises and support staff to better service our customers• Successfully managed the acquisition and integration of various start-up Internet Providers into existing business structures including technology, billing, support and provisioning platforms.Responsibilities:• Develop and execute the vision… Show more Major Achievements:• Improved customer experience by developing management systems that enabled: Customers to self-service Products to be deployed much faster Franchises and support staff to better service our customers• Successfully managed the acquisition and integration of various start-up Internet Providers into existing business structures including technology, billing, support and provisioning platforms.Responsibilities:• Develop and execute the vision for the consumer and small business focussed service provider.• Facilitate a platform and encourage teams to collaborate with customers and franchises to improve products and the customer experience.• Responsible for the day-to-day management of the technology business with emphasis on customer satisfaction, transformation and operational efficiency.• Managed the Transformation & Digital Integration to support the Business Strategy.• Business management with full Profit and Loss Accountability.• Operational Management including Customer Care and Information Systems.• Consumer and Small business product development and lifecycle management.• Ensured that technology always enhanced and supported the business processes.• Project and Programme Management.• Risk management. Show less

Achievements:• Developed and implemented a sustainable IT strategy to accommodate the growth of the business through an ever changing environment.Responsibilities:• Ensuring Operational efficiencies of the company and its Franchises• General Business and Operational Management• Ensuring efficient Systems management with regards to: - Systems Integration Planning - Systems Business Analysis - Systems Development - Data Centre Management -… Show more Achievements:• Developed and implemented a sustainable IT strategy to accommodate the growth of the business through an ever changing environment.Responsibilities:• Ensuring Operational efficiencies of the company and its Franchises• General Business and Operational Management• Ensuring efficient Systems management with regards to: - Systems Integration Planning - Systems Business Analysis - Systems Development - Data Centre Management - Design, Deploy and Manage Cisco Internet Networks - Internet Services provisioning Automation and Billing - Product costing for all Internet and VoIP services.• Project Management with regards to: - Software Development - CRM implementation - Internet and Telco billing system implementation - Automated IT provisioning systems Show less

Achievements:• Lead a highly technical IT team to support the business through it's growth phase as a startup.Responsibilities:• Consulting to customers on Networks and Internet Applications and Services• Business Analyst – Online Presence• Consulting to Customers on Business Process Engineering and Process Integration• Data Centre Management• Management of IT systems, Networks and Security systems• Project Management for customer solutions with regards… Show more Achievements:• Lead a highly technical IT team to support the business through it's growth phase as a startup.Responsibilities:• Consulting to customers on Networks and Internet Applications and Services• Business Analyst – Online Presence• Consulting to Customers on Business Process Engineering and Process Integration• Data Centre Management• Management of IT systems, Networks and Security systems• Project Management for customer solutions with regards to - Software Development - Networking projects - Internet billing system implementation - Automated IT provisioning systems•Staff Management•Budget Control (Capex and Opex) Show less

• Development and Integration of Management Information Systems• Development of Company Dashboards• Data Warehousing• Systems Business Analyst – Information Systems• New product research and Development• Data Network management for corporate customers• Project Management for customer solutions with regards to - Software Development - Networking projects - CRM and Data warehouse integration

• Design of Telco support, measurement and control systems• User requirement Analysis.• User Acceptance Testing• Calibration of measurement and control systems• Software Development : C++, Pascal, Assembler, SQL• Project Management with regards to: - Software & Hardware Development - CAD projects

National Diploma, Electrical Engineering, Telecommunications

Matric