Mia-Fei Lapointe Email & Phone Number

 Collaborate with strategic Enterprise Sales team to develop and implement business development strategies for expanding presence in hotel and restaurant sector.  Utilize outbound sales techniques to fact-find and encourage potential clients to meet with our product specialists, showcasing the value proposition of our solutions. Assess market trends, identified opportunities, and formulated comprehensive roadmaps for initiatives Leverage combined expertise to navigate competitive landscape and drive growth.

Brookline, Massachusetts, United States

Build strong relationships with over 150 clients by gathering requirements, researching properties, and maintaining consistent communication. This has resulted in closing 52 deals across a 9-month time frame.Manage and set up 25+ showings monthly for prospective clients in the Greater Boston area.Generated 300+ leads for apartments by leveraging different platforms such as Zumper, Facebook Marketplace, and other real estate websites.Collaborate with various brokerage/leasing offices and landlords across Massachusetts to align tenants to vacant living spaces.Conduct market research on rental property pricing to ensure spaces are competitively priced.

Greater Boston Area

 Ensure aircraft and passenger compliance by adhering to policies, procedures, regulations, and safety guidance for over 10,000 flights across three-year period. Responsible for communicating operational directives between the pilots, cabin crew and gate agents. Attend workshops and trainings in customer service, conflict resolution tactics and safety procedures.

Greater Boston Area

 Read and analyzed banquet event orders to gather guest information and confirm important details for upcoming event. Additionally assisted the Director of Banquets with creative ideas to continuously innovate and please clients. Planned and executed events for the lobby lounge. This entailed promoting semi-private and private functions through public relation events and guest contacts. Conducted performance conversations and implemented disciplinary action for department of 111 employees across the five different service teams.

3434 Peachtree Road, Atlanta, Ga 30326

 Planned and executed assigned meetings and events ranging from 10 to 70 attendees. This included organizing quarterly brunches that produced over $75,000.00 in revenue. Appointed as the direct facilitator from the sale to the planning and execution of an event. This consisted of being the first point of contact, ensuring contract completion, and being the liaison between the event planner and the different departments within the hotel. This resulted in generating over $210,000 in annual revenue for the restaurant and bar outlets. Successful in meeting departmental sales goals by generating new business through garnering strong relationships with new and existing customers. This was done by implementing innovative and strategic menu proposals to optimize sales.

Atlanta, Georgia, United States

 Supported leadership between the Director of Sales, Director of National Accounts and Senior Sales Managers in all aspects of the sales process. This entailed managing 20+ contracts per month between 2 hotels. Served as the point of contact for all event leads. This involved working with 10-15 groups at a time and booking events of 10-300 attendees. Responsible for coordinating and communicating all meetings & special events, financial statuses, and potential business for two hotels while simultaneously building and maintaining relationships with vendors, suppliers, and customers.

Greater Atlanta Area

 Assist decorating wedding venues for venues like Venue 92 Cultivated time management; keeping rehearsal dinner and wedding on track of schedule Communicated to vendors throughout the wedding including; sound equipment, venue managers, photographers etc.Working at Chancey Charm Weddings has helped me pay close attention to detail and understand the customer's wants. In doing so the plans that are formulated are implemented smoothly and effectively.

Greater Atlanta Area

 Help set up a variety of exhibits for curators, while reflecting their desires for each show  Created an ambience for each show by setting up lighting and music to create an atmosphere and mood to reflect the artwork Sold close to $200 of local artwork to patronsI have learned at MINT that the audience is not just captivated by the appearance of the artwork, but the ambience in the room to create life to the artwork. The minute details affect the entire outcome of an artwork, project etc. The details are very important and learning to work with curators, artists and patrons have allowed me to understand and hear out what the individuals are looking for.

Master Of Global Hospitality Management, Hospitality Administration/Management

Attended Georgia State University's Master degree of Global Hospitality Management in the Fall of 2015

Bachelor Of Arts (B.A.), Art History

Activities and Societies: American Hotel and Lodging Association, Art History Student League, Alpha OmegaDeans List for 3 semesters