Megan Boswell Email & Phone Number

I am a remote support engineer at The Purple Guys, a leading provider of IT support services to small and medium-sized businesses. I have over 2.5 years of experience in resolving workstation, server, and network problems for clients across various industries and locations. I am also CompTIA A+, Network+, and Security+ certified, demonstrating my advanced knowledge and skills in digital information security.As a technically astute and meticulous problem-solver, I am instrumental in maintaining system functionality, troubleshooting MS365 account issues, managing Azure Active Directory, and setting up VPN and Remote Desktop connections. I am proficient in RMM and PSA technologies, Windows patching, virtualization, and PowerShell. I am also a quick learner, an effective communicator, and a team player who can handle pressure, multitask, and organize time efficiently. My goal is to deliver exceptional IT support and customer service to clients and help them achieve their business objectives.In my spare time, I’m an avid player of the MMORPG Final Fantasy XIV - I cleared E1S-E12S on content and am currently progressing through the Ultimate Weapon’s Refrain. I’m a Bard main, omnigatherer, and am working towards omnicrafter as well.

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  Security Analyst 1

  The Purple Guys, An Ntiva Company

  Aug 2024 - Present - Shreveport, Louisiana, United States