Michael Dean Email & Phone Number

San Francisco, Ca, Us

San Francisco, California, United States

Saratoga, Ca

Premiere Concert Venue in Bay Area -1 of 20 full-time bartenders employed per concert -62 Concert Summer Season -Responsible for inventory, stocking, and financial management of bar station

San Francisco, Ca

- Employee of the Month - November 2019 (Constantly surpassing company KPIs, Leadership, Positive energy, Proactive initiative, Mentor to colleagues)- Serve as a strategic advisor, project manager, and advocate for my $3m+ portfolio of 8 high-touch Enterprise & Mid-Market clients - Maintained a 90% ARR retention throughout book of business, including 200% ARR for multiple clients, and 80 NPS average - Manage 25+ workspaces and 500+ users inside Sprinklr, including a 15% growth of both over 12 months- Fully understand the nuances of the client’s business, and deep dive into the business’ goals and needs to identify pain points and develop expansion opportunities- Form strong relationships with key stakeholders and executives, and regularly provide executive-level briefings, to ensure alignment on overall objectives and KPIs - Optimize and oversee onboarding and future enhancements / configurations of client's Sprinklr modules and social media tools to ensure their overall and long-term success with the platform- Administer trainings and consultations for all clients to make sure they are educated and up to date on platform use, best practices, and functionality- Collaborate and communicate with internal cross-functional team (i.e. Sales, Engineering, Product, Implementation, Support) while campaigning for clients’ needs- Analyze data with the help of tools (i.e. Salesforce, Asana, Gainsight) to prioritize and prolong customer happiness within a complex book of business- Present internal reports on client health, and how to win new business and/or grow existing accounts

San Francisco Bay Area

Nomiku is the first affordable home sous vide immersion circulator to hit the market in 2012.Customer Success:- Led Customer Support via email, live-chat, & phone for 20k+ customers - 96%+ satisfaction rating - Drove 81% customer retention after 3rd ‘Meals’ order & 20% month over month growth in revenue in 2018- Fully understood prospect & customer needs, provided appropriate resources when needed, and was a trusted advisor during entire customer journey - Communicated consistently with B2B (Restaurants, Retailers) & B2C customers throughout customer lifecycle- Created engaging email nurture campaigns for existing and potential customers = continued sales during the customer journey- Built and managed auto-email library to ensure consistent communications for support team members (“Voice” of Nomiku)- Developed 50+ FAQ docs/videos --> decreased customer support inquiries 22% - Coordinated business partnerships & contract negotiations: Influencers, Michelin-starred Restaurants, Enterprise-sized Companies, & other related businessesEvents:- Organized and led all B2B/B2C Trade Shows & Events throughout USA. Lead sponsor: LA Food Week 2018 and LA FoodieCon 2018- Defined appropriate KPIs for each event & executed all programs in alignment with overall company strategy, positioning, & target audience- Negotiated event details to achieve maximum ROI (Contracts, sponsorship packages, & marketing advertisements) - Analyzed post-event data & results, and presented recommendations to team- Trained colleagues on messaging, protocols, and proper conduct for eventsEmail Marketing:- Composed, designed, and executed B2C/B2B email campaigns for nurture campaigns, trade show/event invitations/follow-ups, awareness emails, promotional emails, newsletters and more through Intercom & Mailchimp- Continuously conducted A/B tests to garner insights & enhance future campaigns - Optimized emails for deliverability, open rates, conversion rates, mobile rendering, etc.

San Francisco Bay Area

Number 1 Online Community for Adults Over 50 Looking for Companionship, Romance, Activities, Travel, Discussions, and More- Provided global virtual support for 65k+ users via phone, email, and live-chat support- Created, marketed, and executed 30+ live global promotional events (i.e., US, Australia, England, etc.). Also moderated and engaged with the global online community- Assisted in growing the Stitch community through live events and page creation. For example, used Meetup.com to introduce users to Stitch which resulted in an additional 200 new Stitch members- Identified feedback trends received through conducted customer surveys and outreach. This led to understanding the problem/issue, identifying possible solutions, and presenting the findings to co-founders- Provided pre-written email templates to the support team which reduced the amount of time spent in engaging and answering each customer’s inquiry- Continuously reported on monthly business goals to assist in prioritizing support inquiries and in-app messaging- Partnered with top customers and community ambassadors to market and implement various membership benefits which increased total number of referrals and average usage rate- QA tested desktop and mobile software, and logged bugs for engineering team

Saratoga, Ca

Premiere Concert Venue in Bay Area-1 of 20 full-time bartenders employed per concert-62 Concert Summer Season-Responsible for inventory, stocking, and financial management of bar station

Saratoga, Ca

Music Licensing Company-Social Media Manager-Online Advertising-Create Direct Marketing Campaigns [MailChimp]-Marketing Content Creator-Client Database Management-Competitor Analysis-Event Photographer

San Mateo, Ca

Marketing Automation Software Market Leader-Drove Calls, Sales Qualified Leads and Opportunity requirements to account management teams for South Eastern and Western sales territories-Managed Salesforce.com leads through four touch stage sales process to drive incremental opportunities -Defined BANT (Budget, Authority, Need, Timeline) for all qualified incremental opportunities-IPO May 2013

El Cajon, Ca

Award-Winning Event Management & Marketing Solutions Provider- Reported directly to the Director of Marketing to coordinate public relations for the San Diego Bay Wine & Food Festival and Marriott Marquis San Diego- Drove press registration and served as the event’s central point of contact for over 100 press and media outlets - Utilized Constant Contact to develop and distribute press releases on behalf of San Diego Bay Wine & Food Festival and Marriott Marquis San Diego

La Jolla, Ca

AAA Four-Diamond, 10 acre, 210 room, 5 restaurant & bar luxury resort-Responsible for inventory, stocking, and financial management for bar station

Greater San Diego Area

Entertainment Booking and Production Company-Computer database administration-Migration of database information for corporate programs-Sales support

Saratoga, Ca

50+ year old swim club & association for 200 family memberships.-Hired as Manager over 4 other candidates-Interviewed & managed staff of 17 lifeguards out of 20 candidates-Directed bi-weekly staff meetings and training sessions-Conduct performance reviews for all staff members-Created new online scheduling system for staff-Managed profit and loss budget-Created and managed fundraising programs-Managed Junior Lifeguard and Swim Lesson Programs and Managers

Saratoga, Ca

50+ year old swim club & association for 200 family memberships-Managed members and guests in pool and club grounds-Actively certified in Lifeguard Training & First Aid, CPR, and Automated External Defibrillator (AED) for 8 years-Junior Lifeguard Manager for 3 years, which trained 25+ future lifeguard candidates annually aged 12-15 years old-In charge of opening and closing of club, and enforcing club rules

Bachelor Of Business Administration (Bba), Marketing (Major) Communication (Minor)

Activities and Societies: Entertainment Industry Club, College Political Club, Beta Theta Pi, Club Water Polo, Theater Arts-Director.

Business & Communication

Activities and Societies: Study Abroad Program, School Soccer Club40+ years Liberal Arts Program for University Undergraduates

Diploma

Activities and Societies: Varsity Water Polo, Varsity Swimming, Junior Varsity Golf, Student Government, Campus Ministry, Yell Leader.