Grace P. Email & Phone Number

Clayton, Missouri, United States

St Louis, Missouri, United States

• Organize professional conferences and student support programs ranging from 20 to 450+ participants; increased student attendance by 72% in a hallmark program for the junior class• Manages web content updates and ongoing site maintenance through assessment, collaboration, and serving as the executive communications liaison for the College of Arts & Sciences• Held solution workgroups, staged and pushed to production five separate websites for the College of Arts & Sciences that directly impact the audiences of faculty & staff, students, and families of students • Oversaw a committee of 6 senior leadership and 6 staff representatives to assess, review programming, and develop best practices for Fall 2020 student-facing programming to ensure engagement for ~4,400 students in a virtual environment – as a proactive approach to COVID-19 implications.• Coordinates weekly, bi-weekly, monthly, and annual training programs for ~80 staff/faculty in relation to academic progress retention programming for approximately ~ 100 students on academic probation.• Coordinates online resources and virtual content for new and returning Progress Counselors• Co-designed and developed monthly resource newsletter content for Progress Counselor (~80) to ensure appropriate resources, events, and updates were communicated • Collaborated with senior leadership on proactive retention programming to influence student academic growth through peer-mentoring media, student testimonials, and website development • Budget tracking for 5 educational programs of the deans of the College of Arts & Sciences totaling ~$15,000+ annually • Serve on two diversity award selection committees with responsibility of selecting students for named-awards totaling an average of ~$1.2million annually• Develop Gantt charts, communication plans, and produce tight production timetables and orchestrate smooth and efficient program development by collaborating across departments

Culver City, California

• Provided excellent customer care for an average of 60 client calls a day and 400 emails a week (average 4.9 out of 5 customer rating)• Promoted to Senior Representative in less than one year of service • Trained 10 new staff members monthly on conflict resolution techniques for difficult client calls through case management reviews, one-on-one training, and large group presentations• Trusted to handle management-level situations and given the approval to intervene and assist other representatives when management was unavailable, including making override decisions that involved monetary and non-monetary refunds in the amount of $100 dollars or more• Developed, implemented, and assessed interactive training modules and updated training manuals as needed• Selected for special projects and worked closely with external departments to resolve technical issues such as streamlining the company's return and refund systems and troubleshooting global shipping issues

Culver City, Ca

Greater Los Angeles Area

• Provided on-set continuity for feature-length and short films and TV• Developed a digital way to take continuity notes, increasing the delivery process to editors and directors• Provided actors with dialog start-points and other details for pick-up shots• Wrote reports on the previous day’s productivity and compiled paperwork for post-production• Final project: Public Service Announcement for the Obama White House

Los Angeles, Ca

• Managed marketing 5 consecutive projects using online databases and handled company phone calls and correspondence • Streamlined the billing process by moving invoices and receipts online• Updated executives on changing business needs by thoroughly documenting internal and client meetings• Executive communication liaison on developing business needs and record-keeping of logged internal and client meetings for reference database

Greater Los Angeles Area

• Created and maintained key social media accounts, increasing Facebook followers tenfold• Produced Keynote presentations and filmed interviews• Edited filmed content for promotions• Monitored marketing campaign progress with web analytics• Identified social media trends and developments to influence PR strategies

Fulton, Mo

o Stocked shelves, changed ad tagso Provided customer supporto Worked the register and photo center

Fulton, Missouri

o Fostered a sense of community and respect in the residence hallo Planned and conducted community-building programso Maintained residence hall safetyo Provided counseling and facilitated conflict resolution

Greater St. Louis Area

o Supervised daily operations o Created a new inventory tracking systemo Maintained shipping logso Provided customer service and trained incoming employees

Bachelor Of Science (Bs), Equine Studies

Activities and Societies: Hunter/Jumper Show TeamB.S. in Equine Studies

Script Supervising, Script Supervising, Passed

Activities and Societies: Script SupervisingScript Supervising for TV, Film , and commercials.

Air Traffic Control

Major–Air Traffic Control

High School Diploma, General Studies

Activities and Societies: Dance Team, Theater, TennisAP scholar 2010