With over 13 years of experience in providing premium customer service and support for data products and solutions, I am a Senior Specialist DataScope Client Onboarding at LSEG (London Stock Exchange Group), where I managed the onboarding process for new clients subscribing to the DataScope suite of products. I ensured that the orderable/billable packages and content permissions match customer requirements, and that the product implementation process is smooth and timely.I have a proven track record of developing and maintaining strong relationships with key enterprise and small business clients, providing them with a thorough understanding of their workflows, infrastructure reliance, mitigation during disruptions, and product/content dependencies. I also have extensive experience in leading and mentoring global specialist teams, overseeing team training, customer success activities, and regional escalation points. Specialties: Account Management, Client Onboarding, Client Retention, Customer Service, Corporate Actions, Driving Revenue Growth, Fixed Income Pricing, Leadership, Reference Data, Relationship Building, Teamwork, Time Management, Voice of the Customer.