Michael Herman Email & Phone Number

Carmel, In, Us

• End user one on one and remote support on hardware and software including recommending and refreshing hardware.• Manage and audit Active Directory• Managing hosted Exchange for over 100 mailboxes and Distribution list, including Active Sync• Renegotiated Email hosting contract saving $24,000 per year• Setup and Manage security door access• Research and negotiate Copier/Printer Contracts• Manage Copier/Printer using PaperCut software that provides Active Directory printer Badge access• Managed a Faxcore fax server• Managing Office 365 including Skype for business• Researched and negotiated new on premises Phone System• Manage Phone System for entire company• Manage Cell phones and Gobi Broadband connection and contract• Manage Checkpoint virus protection• Manage ForcePoint email and web filter• Update Windows (WSUS) operating systems and security patch• Key part of a project team to research and choose Job Ticket and Asset management solution. Selection and implementation of Quest KACE• Lead on configuration and management of Quest KACE• Responsible for purchasing Hardware and Software for the IT department. • Helping with facility projects including Conference room equipment and security equipment

Carmel, In

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• Management of 8 servers running Exchange, SQL and File servers.• Manage and update employees and management of work stations.• Management of communications including two T3 internet, Vo IP phone system and 24 Cell Phones. • Assisted in the purchase and conversion of the company servers from Novel to Windows 2003. E-mail server conversion from Group Wise to Exchange 2003. • Constructed a temporary website, two e-commerce sites and management of our new website built in Word Press.• Marketing Assistant to Sales and Marketing Manager.• Assisted in accounting department.• As Mailing and Fulfillment Manager: Managed two shift department mailing over one million pieces of mail per month, oversaw warehouse fulfillment of stored stock, Automated phone ordering system to take orders, Created e-commerce website. Preparation of mailing lists for postal discounts.• Negotiated a new cell phone contract saving the company $8,000• Negotiated new company phone and internet service saving over $4,800 a year.

• Managed the company’s computer and communications systems. Contracts for Cell Phones and Pagers for both management and salespeople.• Managed 5 NT Servers, 5 Windows 2000 Web Servers, and 51 Workstations running Windows 95, 98, and 2000 Professional, 15 Macintosh Computers running OS9, and 12 Printers.• Development of “work in progress” web based program allowing customers to see their print jobs in production.• Developed Digital Asset Management System displaying digital image database on the web.• Programming written in Filemaker Pro. • Assisted the staff in use of various software such as Microsoft Office 2000, Excel, Front page, Crystal Reports, ACT and Program Solutions.

• As Director of Management Information Systems (MIS), I supervised one employee in my department. • Administration of Unix server, 16 Personal Computers running Windows 3.11 and Windows 95.• Process data for Database and Mailing List management for Presort and Postal coding for mailings• Supervised 3 employees in mail room.• May 1994 to February 1995 Served as Customer Service Representative for 3 Sales Representatives. Promoted to Director of Management Information Systems (M.I.S.).

Associate Of Science (A.S.), Dental Laboratory Technology/Technician

Information Technology

Certifications Microsoft Certified Professional Microsoft Technology Associate: Windows Operating System Fundamentals Networking.

Computer Science