At Bedford Girls' School each day presents new challenges. You never know who'll next be through the door or on the phone. My knowledge of computer hardware and software, as well as AV, phone and network equipment has really been put to the test. Sometimes this has been under pressure when equipment has malfunctioned at critical moments, but with the willingness to help there's always a solution. Here's a short list of just some of the jobs I've been involved in:• Logging issues from… Show more At Bedford Girls' School each day presents new challenges. You never know who'll next be through the door or on the phone. My knowledge of computer hardware and software, as well as AV, phone and network equipment has really been put to the test. Sometimes this has been under pressure when equipment has malfunctioned at critical moments, but with the willingness to help there's always a solution. Here's a short list of just some of the jobs I've been involved in:• Logging issues from phone calls and helpdesk requests, and taking ownership of these• Apple iPad management and repair tracking• Desktop, laptop and peripheral setup and troubleshooting• Hardware repairs• Operating system customisation and deployment (Microsoft Windows 10 and 11)• Software and hardware evaluation• User and device management (Microsoft Active Directory, SCCM, Azure and Intune)• Windows Group Policy• Automation through PowerShell scripting• Network (With multiple VLANs) and firewall configuration• A whole-school network upgrade• Producing documentation and guides for students, teachers and parents• Data backup and recovery Show less

• Planning and designing websites to effectively meet the clients’ needs ranging from profile pages to new company websites looking to stand out from competitors and establish a solid online presence through social media and search engine optimisation• Installation of new computer hardware, peripherals and network equipment including configuration and training for its users• Technical advice in person and remote support, explaining unfamiliar terminology in a way that’s easy to… Show more • Planning and designing websites to effectively meet the clients’ needs ranging from profile pages to new company websites looking to stand out from competitors and establish a solid online presence through social media and search engine optimisation• Installation of new computer hardware, peripherals and network equipment including configuration and training for its users• Technical advice in person and remote support, explaining unfamiliar terminology in a way that’s easy to understand• Diagnostics, hardware repairs and upgrades• Malware removal, file recovery and backup strategy Show less

• Responsibility for managing the company website as well as a client online ordering system with over 4000 users• Maintaining databases and setting up filters to automatically categorise users, saving the company hours of manual work each week• Analytics and overseeing email marketing campaigns to target the right customers• Further IT support within the organisation advising on new equipment and future projects to appeal to a wider audience and grow the business

• Responsible for operating an SRA3 digital colour press and Fiery print server to impose and accurately print digital artwork• Strict colour accuracy and quality checking required learning on the job• Time management was crucial in order to set my own schedule• Often helping with other warehouse duties involving specialist machinery