Mark Hooker Email & Phone Number

Boston, Ma, Us

Greater Boston Area

Ring FenceOrchestrated SWAT team responsible for securing legacy tech-stacks (applications and infrastructure) that were unable to comply with global security and vulnerability compliance standards. Solutioned compensating controls across 1300 servers (including client-facing systems) to facilitate the logical/physical segmentation from the broader Manulife technology environment, effectively containing the elevated risk they posed.Global CitrixMigrated 11,000 VDIs from on-prem infrastructure to the cloud, providing improved system performance, better disaster recovery capability and increased security. Developed and executed communication plan and rollout, including employee support materials, incident handling process and end-to-end lifecycle management. Aligned closely with business segments to ensure swift adoption via usage tracking and reporting, while minimizing disruption to their development cycles.Back Bay ConsolidationManaged cross-functional team responsible for the relocation of 3200 employees and consolidation of 465,000 sf of office space, while only adding 75,000 sf of new space. This initiative impacted multiple business segments and was responsible for design, build-out and move coordination, ultimately rethinking work processes and their supporting technology. The team significantly reduced paper storage by going digital, upgraded work areas to enable flexible configurations, and redesigned executive offices into shared spaces for activity-based work, resulting in $33M in annual savings and driving momentum for agile ways of working.

Boston, Massachusetts, United States

• Managed acquisition and divestiture of enterprise-level server, storage and backup infrastructure• Collaborated with cross-functional teams to integrate businesses and maintain operational continuity• Estimated budgets, tracked project deliverables and provided executive-level status reports• Delegated tasks among engineers and tracked resource utilization throughout engagement

• Evaluated hardware, software and services, and provided recommendations to management• Collaborated with partner health systems to implement and maintain EHR connectivity• Created technical design documentation, deployment playbooks, and employee support guides• Planned server consolidation initiative, including virtualization and design of high availability network• Developed and implemented IT policies to align with best practices and HIPPA compliance needs

• Administered workstations, servers, switches, routers and firewalls across four office WAN • Revised backup jobs to accommodate growth and meet disaster recovery objectives• Designed physical and logical networks for multiple office relocation projects

Master Of Science, Information Technology

Bachelor Of Arts, Environmental Science And Anthropology