Miah Bowen Email & Phone Number

Austin, Texas, United States

Serve as Site Lead/Site PM, oversee all service activities at a designated service location. Works closely with assigned project/program manager to achieve on-time, under budget project completion.Technical Trainer that provides system operator, administration, and maintenance familiarization training on VICADS, LPE and camera systems.Provide telephone technical support to internal technicians as well as customers.Lead and train coworkers and junior technicians.

Austin, Texas Metropolitan Area

Installed network infrastructure including routers, switches, WAP’s and P2P devices. Coordinated with remote support to ensure transition to new hardware with minimal downtime and end user interruption. Transitioned end users from legacy workstation devices to replacement hardware. Worked within scope for each client to ensure the proper implementations of backups, workstation setup, application use and credential management.

Salt Lake City, Utah, United States

Delivered second-level support for network infrastructure, end-user systems, and POS troubleshooting across 400+ store locations.Processed issues with a persistent return rate, resulting in an overall 15% reduction in repetitive tickets. Identified and resolved issues encountered at alpha/beta sites, using troubleshooting techniques when possible. Documented flagged tickets, escalating those requiring further assistance to the appropriate teams for resolution.Created over 50 knowledgebase articles. These served as a valuable resource for training new hires and provided a guide for advanced network troubleshooting involving Cisco and HP Aruba CLI.Network & Admin Tools: NMAP, Wireshark and Ansible

Salt Lake City, Utah, United States

Designed, configured, and installed on-premises IT infrastructure across 150+ stores. Managed cable installations, ports, switches, routers, workstations, servers, and POS systems.Oversaw teams of 5-15 members, including store, IT, and vendor personnel. Ensured resource availability and conducted final checks for successful store openings.Independently managed travel plans for 1-3 member teams on multi-week, multi-state schedules.Transition to Full-Time Employee: promoted from contractor in under a year due to high performance and impact.

Logan, Utah, United States

Installed network infrastructure components, including cables, racks, switches, and routers.Developed an inventory management and tracking system to streamline asset management processes.Maintained ownership and oversight of the entire IT infrastructure including: network devices, cloud infrastructure and end user workstations.

Greater Salt Lake City Area

Migrated services from on premises to cloud: Web Server, VOIP, Microsoft Exchange Server, and Active Directory. Coordinated with senior technicians to maintain OpenSSH SFTP server operations and Barracuda Firewall.

Salt Lake City, Utah, United States

Performed store opening and closing duties including counting cash drawers, handling tip payouts, checking equipment and building unlock/lockup.Greeted, registered, assigned and checked out customers in a fast paced environment. Recorded and resolved customer complaints while providing first class customer service and creating a friendly atmosphere for the shop.

Orem, Utah

Supported the online advertising team in a variety of waysAssisted Photography/Film equipment set ups and take down, assisted in both photo and video editingUsed html and CSS to help change in the company ecommerce site, transitioned a Blogger.com Blog with a custom E-Commerce site to a Wordpress/Opencart managed system.Oversaw Online Ads team data, using Excel Macros to automate bulk ad data uploads.