Mia Niemelä Email & Phone Number

I'm a resilient, kind, caring, outgoing, life-loving Finnish cosmopolite.I'm a positive-minded go-getter with an energetic and kind demeanor. I was born and raised in Lapland, and have lived all over the globe: from Kilpisjärvi to Australia. Some sentences and words that have been used when describing me:* great at adapting and learning new things * positive, calm, and fast-thinking problem-solver* has courage and is fearless even in the most challenging situations * can and will constantly evolve and grow, very analytical, great with details without missing tge big picture* empathetic, caring person, who genuinely wants to help people, both, clients, and colleagues* ambitious, wants to exceed the set goals and expectations* spreads positive, happy vibesMy multicultural and international experiences (about 400 hotels in about 50 countries), skills, and willingness to find solutions that benefit all parties (win-win), are unbeatable advantages. I understand the entire business field: the people, processes, operations, and finances. I also have 17 years of IPR industry experience. Due to which some unique skills and knowledge have helped me also in other areas of professionalism. My passions are top-notch customer service and team building by creating a pleasant, inspiring, healthy working environment. Zero tolerance for bullying and bad behavior, let's lift each other, instead of putting others down. Transparent interaction, open communication, and supportive teamwork lead to success. No one can do it alone, it takes a team to build a successful business.Even with soft values, hard results can be achieved! And yet, let's not forget, the numbers do matter. They tell us where we were, where we are, what has happened, and what can be done better. What can be measured, can be improved.My core values & some thoughts*Be calm and caring. *Work hard, be professional, help others, and go for the goals.*Smile, happiness is contagious. *Operate with pride, honesty, respect, and dignity.*Remember the power of kindness, appreciation, and encouragement.*You can be strong and soft. *Listen, adapt, and do better. *Feedback is always a gift, use it wisely*Don't be afraid to make decisions. Be smart, and think quickly. *Life's short so do what you love and love what you do.I have lots of experience in managerial positions, yet always willing to improve. And, as much as I loved my hotel consulting assignments over the years, I realized I prefer working as part of a work community.

Listed skills include Customer Service, Quality Management, Hospitality, Customer Satisfaction, and 46 others.

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  Ipr Specialist

  Boco Ip Oy Ab

  Aug 2024 - Present