Micaella A. Email & Phone Number

Manila, Ncr, Ph

Philippines

• Created outreach templates to engage potential candidates for job openings through InMail, email, text, or phone calls. Created presentations to report on key metrics such as response rates, candidate interest, scheduling, interviews, and presented candidates. Conducted daily follow-ups across all communication platforms to maintain a streamlined candidate pipeline.• Utilized platforms like LinkedIn, indeed, and other job boards to manage both inbound and outbound candidates, coordinating interviews with Recruiting Leads, Senior Managers, Project Managers, and Directors.• Managed PMs/Directors’ calendar schedules and inboxes, conducted A/B testing to optimize outreach strategies, and being a thought partner with PMs/Directors to ensure and prioritize qualified candidates while improving candidate flow.

Taguig, National Capital Region, Philippines

Agency: Cognizant Technology Solutions Philippines, Inc.Position: Senior Process Executive-Voice• Assisted customers, sales associates, and district sales managers with order placement and selecting appropriate food options based on the needs of their patients, customers, or clients. Coordinated with warehouse and logistics teams to ensure timely delivery of regular and special-order items.• Helped with escalation teams to ensure recalled items were reported. Assisted customers, drivers, and other callers in addressing accidents, spoiled goods, and expired products. Offered alternative recommendations when requested items were unavailable and provided technical support to assist with registration, documentation, and product-related issues for their business needs.

Philippines

Agency: WNS Global Services Philippines, Inc.Position: Senior Associate-Voice• Provided urgent care support for injured employees by assisting with claims, locating nearby covered urgent care facilities, and managing workers' compensation paperwork to gather necessary documentation for claim processing. Transferred calls to nurses when medical-related questions arose to ensure proper assistance.

Parañaque, National Capital Region, Philippines

Account: WageWorks• Assisting insured customers with inquiries related to doctor visits, covered medical facilities, eligible transactions, EOBs/claims, technical support, account details, and commuter benefits.Account: McGraw-Hill Higher Education (MHE)• Assisted students, professors, and callers with educational materials, learning management systems (LMS), digital textbooks, and course content. Provided recommendations for course materials used by professors to aid in review and studyAccount: Samsung UK• A loan non-voice agent - technical and troubleshooting support for handheld devices such as smartphones, earbuds, watches, and tablets. Coordinated service repairs, insurance coverage, and account details.