Teresita (Terry) Basañes Email & Phone Number

Philippines

• Human Resource Recruiter specializing in candidate/management sourcing through LinkedIn.
• Conduct outreach to candidates matching client qualifications, utilizing tools like SalesQL and ZoomInfo to verify contact information.
• Utilized platforms like Indeed and LinkedIn job boards to process inbound candidates and coordinate interviews with recruiting leads, project managers, and directors.
• Managed calendar schedules, conducted A/B testing to optimize outreach strategies, and sent follow-ups to streamline the candidate sourcing process and prioritize qualified candidates.

Philippines

• Agency: Cognizant Technology Solutions Inc. - Philippines
• Managing emails and calls both inbound and outbound to callers, assuring customersatisfaction in every resolution provided for their inquiries
• Informing customers and sales representatives about a recent food recall to ensure healthsafety of their businesses and facilities
• Assisted customers and sales representatives in food ordering, consistently communicateswith any out of stock item on their order and providing substitute items if needed
• Working together with local and central warehouse to avoid delays in delivery both stockand special ordered items

Manila, National Capital Region, Philippines

• Taught all of the subjects every day in a class while maintaining a safe and interactive environment for learning. Also supervised students and consistently communicated with parents to inform student's progress and.
• Provided children with the fundamental education they can later build on throughout their school career
• Created lesson plans and implemented lessons for children to stimulate their development e.g. physical, emotional, social, mental skills. Additionally, utilized innovative educational materials for classroom activities.

Philippines

• Agency: Teleperformance Philippines
• Handled escalated calls from different departments about insurance Part D inquiries andcomplaints
• Utilized resources to explain member’s benefits, eligibility and Part D phase coverage
• Working together with pharmacies to ensure member’s health in receiving immediatedelivery of medicines and care from their providers
• Successfully processed member’s plan enrollment, plan change, demographic change and plan payments