Michele Franzon Email & Phone Number

San Francisco, California, US

• Main Responsibilities:
• Partner with property managers and hoteliers to enhance hotel visibility and drive revenue growth.
• Manage the entire sales cycle, including prospecting, qualifying, pitching, closing, and post-sale nurturing, to acquire, retain, and expand hospitality sector client accounts.
• Engage with directors and C-level executives to provide tailored sales, marketing, and advertising solutions across their portfolios.
• Collaborate with independent hoteliers and major brands like Hyatt, Hilton, Marriott, IHG, Choice, Wyndham, Best Western, Accor, and others.
• Utilize data-driven market insights to assist hoteliers in overcoming sales and marketing challenges.

Boston, Massachusetts, US

• Main Responsibilities:
• Negotiated strategic contracts and sales orders with global enterprise customers in EMEA.
• Cold acquisition of enterprise clients and upsell/cross-sell within existing client base
• Consultative selling of Fusion’s added value services such as VMI, Consignment and Cash optimization
• Collaboration with the Account Executive and Buyers to drive revenue and create account strategy
• Built strong client relationships through various channels, including telephone, email, industry events, and on-site visits.Key Achievements:

New York, NY, US

• 100% hunter (new business) in an end-to-end closing role: territory mapping, strategically prospecting, building pipeline, driving customer-facing conversations with different business units and winning new logosMain.
• Helping companies enabling collaboration and monitoring in the cloud by establishing long-lasting relationships with customers of my assigned area, the Italy and Malta region.
• Focus on new logo acquisitions & strategic prospecting of accounts with <5000 Employees
• Run the full sales cycle and Terms Modification
• Pipeline Generation and Account Management (first 4 months for new logos)
• Engage with outbound accounts (80%), inbound leads (10%) & SDR Opportunities (10%)

San Francisco, California, US

• Main Responsibilities:
• Research and build relationships with new clients at a C-Level.
• Plan approaches and pitches. Work with the team to develop proposals that speak to the client’s needs, concerns, and objectives.
• Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion.
• Present new products and services and enhance existing relationships.
• Delivering talks and speeches at various national and international events (Virtual or in presence)

San Francisco, California, US

• Main responsibilities:
• Achieving and exceeding monthly targets through a combination of new acquisitions and opportunistic upsells, 10+ new wins per month
• Support the ongoing growth in the Dublin and EMEA organization by leading the Southern European/Mediterranean market, mentoring, coaching and assisting new employees
• Work with my peers in the EMEA, USA and APAC to share best practices and partner together to close global customers
• Maintain fruitful relationships with clients and address their needs effectively.
• Research and identify new market opportunities

San Francisco, California, US

• Main responsibilities:
• Identify and engage qualified boutique and independent hotels via phone or emails to position and sell Sojern’s digital advertising solutions
• Adopt a consultative sales approach to identify customers’ pain points and analyse their needs to best position Sojern’s growing multi-product offering
• Deliver persuasive presentations and stories that demonstrate the value of Sojern and drive customer conversion by phone, email and video calls
• Consultative customer service approach to the hotel industry
• Become an expert in digital media advertising leveraging the available training and professional development resources at Sojern

South Brisbane, Queensland, AU

• Main responsibilities:
• Recommending suitable holiday destinations, tours, travel routes, accommodation and local attractions to customers within their budget
• Organising tours across major cities in Europe, Asia and Africa
• Booking of flights, ferries, car hire, hotel and holiday accommodation
• Making reservations using a variety of online booking systems
• Contacting new potential customers and offering our services

Estero, FL, US

• Main responsibilities:
• Providing world class customer service to Hertz customers.
• Creating a pleasant customer experience by greeting and engaging customers.
• Completing rental and return transactions expeditiously, providing information regarding optional coverage’s, upgrades, and fuel options.
• Resolving complaints and ensuring overall satisfaction.Key achievements:
• Top CSR in our team every month based on NPS scores

Barrie, Ontario, CA

• Main responsibilities:
• Adhere to Company and client requirements and strategies
• Contacting Canadian customers to talk to them on behalf of the client regarding their delinquent retail accounts.
• Utilize various systems and client specific databases to obtain and update customer account information.
• Negotiate payments, hardship programs, extensions, re-ages.
• Successful handling high delinquent accounts

Provided assistance, information and cultural, historical and contemporary heritage interpretation to people on organized tours in four different languages.

Worked for a translation agency (Italian to Spanish & vice versa) providing a translation and interpretation service to clients.

Hotel Management: Distribution, Revenue And Demand Management, Hotel/Motel Administration/Management

The Diploma Of Travel And Tourism, Business

Professional Diploma, Tourism And Hotel Management