Michele Franzon Email & Phone Number

San Francisco, California, Us

Main Responsibilities:• Partner with property managers and hoteliers to enhance hotel visibility and drive revenue growth.• Manage the entire sales cycle, including prospecting, qualifying, pitching, closing, and post-sale nurturing, to acquire, retain, and expand hospitality sector client accounts.• Engage with directors and C-level executives to provide tailored sales, marketing, and advertising solutions across their portfolios.• Collaborate with independent hoteliers and major brands like Hyatt, Hilton, Marriott, IHG, Choice, Wyndham, Best Western, Accor, and others.• Utilize data-driven market insights to assist hoteliers in overcoming sales and marketing challenges.

Boston, Massachusetts, Us

Main Responsibilities:• Negotiated strategic contracts and sales orders with global enterprise customers in EMEA.• Cold acquisition of enterprise clients and upsell/cross-sell within existing client base• Consultative selling of Fusion’s added value services such as VMI, Consignment and Cash optimization • Collaboration with the Account Executive and Buyers to drive revenue and create account strategy• Built strong client relationships through various channels, including telephone, email, industry events, and on-site visits.Key Achievements:• Opened accounts with 9 new Fortune 500 companies since January 2023 (Clients including important automotive OMS and major EMS).• Generated over a $500K increase in sales with existing accounts.• Achieved a remarkable 180% average growth in business with existing clients and overall expansion.

New York, Ny, Us

100% hunter (new business) in an end-to-end closing role: territory mapping, strategically prospecting, building pipeline, driving customer-facing conversations with different business units and winning new logosMain Responsibilities:• Helping companies enabling collaboration and monitoring in the cloud by establishing long-lasting relationships with customers of my assigned area, the Italy and Malta region.• Focus on new logo acquisitions & strategic prospecting of accounts with <5000 Employees • Run the full sales cycle and Terms Modification • Pipeline Generation and Account Management (first 4 months for new logos)• Engage with outbound accounts (80%), inbound leads (10%) & SDR Opportunities (10%)• Establish partnerships and collaboration with strategic accounts and cloud providers such as AWS, GCP and AZURE• Command of the Message and MEDDICC advocate• Technical Expertise: understand the technological complexity of the product and be able to showcase it in 1:1 demo. Adapt message from developers to C-level audience• Collaborate with Marketing and Sales Directors in the creation and implementation of a region-specific sales strategy (Webinars and Summits)

San Francisco, California, Us

Main Responsibilities:• Research and build relationships with new clients at a C-Level.• Plan approaches and pitches. Work with the team to develop proposals that speak to the client’s needs, concerns, and objectives.• Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion.• Present new products and services and enhance existing relationships.• Delivering talks and speeches at various national and international events (Virtual or in presence)• Work with technical staff and other internal colleagues to meet customer needs.• Arrange and participate in internal and external client debriefs.• Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels.• Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.• Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators.• Submit weekly progress reports and ensure data is accurate.• Forecast sales targets and ensure they are met by the team.• Track and record activity on accounts and help to close deals to meet targets.• Work with marketing staff to ensure that prerequisites (like prequalification or getting on a vendor list) are fulfilled within a timely manner.• Present business development training and mentoring to the sales and marketing team.• Conducing job interviews in order to find the right candidates to fulfill Sales and Account Management roles.

San Francisco, California, Us

Main responsibilities:•Achieving and exceeding monthly targets through a combination of new acquisitions and opportunistic upsells, 10+ new wins per month•Support the ongoing growth in the Dublin and EMEA organization by leading the Southern European/Mediterranean market, mentoring, coaching and assisting new employees•Work with my peers in the EMEA, USA and APAC to share best practices and partner together to close global customers•Maintain fruitful relationships with clients and address their needs effectively.•Research and identify new market opportunities•Closing, closing, closing!

San Francisco, California, Us

Main responsibilities:•Identify and engage qualified boutique and independent hotels via phone or emails to position and sell Sojern’s digital advertising solutions•Adopt a consultative sales approach to identify customers’ pain points and analyse their needs to best position Sojern’s growing multi-product offering •Deliver persuasive presentations and stories that demonstrate the value of Sojern and drive customer conversion by phone, email and video calls•Consultative customer service approach to the hotel industry•Become an expert in digital media advertising leveraging the available training and professional development resources at Sojern•Partner with my peers in the Advertising Operations organization to ensure customer successKey Achievements:•Achieved and exceeded monthly targets through a combination of new property acquisitions and opportunistic upsells•First case study for Sojern in Spain with the hotel collection “Único hotels”

South Brisbane, Queensland, Au

Main responsibilities:•Recommending suitable holiday destinations, tours, travel routes, accommodation and local attractions to customers within their budget•Organising tours across major cities in Europe, Asia and Africa•Booking of flights, ferries, car hire, hotel and holiday accommodation•Making reservations using a variety of online booking systems•Contacting new potential customers and offering our services•Producing statistics on sales, travel destinations and customer satisfaction•Organizing and attending holiday exhibitions•Cooperating with clients to determine their needs and advising them appropriate destination, modes of transportation, travel dates, costs and accommodations.•Providing exceptional customer service in person, over the phone and via email.•Embrace an active after-sales care service to ensure client retention and client relationship development.•Promoting and marketing the business.Key Achievements:•Made highest amount of commission and sales in my first 6 months across the area.•Helped to achieve the highest sales/transactions in our team with over 700k AUD worth of travel•Second highest amount of total transactions in one month, hitting more than 150K AUD.•Track record over the first 8 months: averaged 132%.

Estero, Fl, Us

Main responsibilities:•Providing world class customer service to Hertz customers.•Creating a pleasant customer experience by greeting and engaging customers.•Completing rental and return transactions expeditiously, providing information regarding optional coverage’s, upgrades, and fuel options.•Resolving complaints and ensuring overall satisfaction.Key achievements:• Top CSR in our team every month based on NPS scores• Improved customer experience by 85% while on the role• Worked together with my TL to improve quantity of hotel bookings by 200% in the last quarter

Barrie, Ontario, Ca

Main responsibilities:•Adhere to Company and client requirements and strategies •Contacting Canadian customers to talk to them on behalf of the client regarding their delinquent retail accounts.•Utilize various systems and client specific databases to obtain and update customer account information.•Negotiate payments, hardship programs, extensions, re-ages.•Successful handling high delinquent accounts• Complete necessary client documents regarding repossessions and foreclosures.• Maintain all debtor and client correspondence by documenting call results and performing follow-ups as neededKey Achievements:•Hitting KPI's since the first month in the role•Serviced highest amount of accounts

Provided assistance, information and cultural, historical and contemporary heritage interpretation to people on organized tours in four different languages .

Worked for a translation agency (Italian to Spanish & vice versa) providing a translation and interpretation service to clients.

Hotel Management: Distribution, Revenue And Demand Management, Hotel/Motel Administration/Management

The Diploma Of Travel And Tourism, Business

Professional Diploma, Tourism And Hotel Management