Michael Francis Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Coordinated a cross functional team of 9 members to successfully deliver an updated reporting application for transactions• Led project planning efforts to define data requirements for testing purposes and created a streamlined process for data intakes from 6 different teams • Managed a project budget of $300K and optimized resource allocation, resulting in $15K in savings and enabling project delivery 2 weeks early

Toronto, Ontario, Canada

• Conducted an analysis on a 16-week period of GIC sales made at an exceptionally high rate, utilizing Python, DBeaver, SQL, and Excel, to pull, merge, and analyze the data to deliver 13 insights on the trends • Spearheaded the planning and execution of 8 hybrid events, and allocated a budget of $20,000, as a part of the intern committee for ~500 interns

Waterloo, Ontario, Canada

• Consulted with clients across 3 countries, in both English and French, to catalyze the expansion of their businesses and successfully onboard ~80% of them to the Shopify platform• Developed and launched 13 clients’ customized websites, utilizing research on industry trends to optimize their e-commerce stores and to provide their customers with an immersive, brand-aligned experience

Toronto, Ontario, Canada

• Developed an exploratory data visualization tool (knowledge graph) using D3.js in JavaScript, to be used in NLP to highlight the relationship between emerging themes in unstructured data.• Created a Python script using the open-sourced Reddit API to allow the Customer Advocacy team to track trending social media commentary to improve Scotiabank’s products and customer experiences• Spearheaded marketing and communications for the Velocity Social Committee, allocating a budget of $1500, creating weekly newsletters in Canva, and planning events and social initiatives for 120 interns

Mississauga, Ontario, Canada

• Tracked KPIs for 14 offices across North America by facilitating communication between Project Managers, Office Managers, and Auditors to maintain quality standards.• Analyzed and interpreted high volumes of data to create Quarterly Reports, present trends, quality issues, and preventative/corrective actions to Regional and Global Management. • Planned and assisted in the execution of two virtual training events of 100 to 300 attendees to improve project audit rates and support the effective implementation and management of quality across all projects. • Identified appropriate projects for audits and successfully initiated 12 audits by acting as the liaison between Project Managers and Auditors and following up to ensure proper quality documentation was recorded.

Toronto, Ontario, Canada

• Managed databases, assisted in execution of promotional offers and events, and back-end social media tracking. • Managed customer relations by executing marketing campaigns to support business initiatives. • Drafted and edited social media posts and videos.

Toronto, Ontario, Canada

• Created and designed databases to efficiently track inventory. • Performed quality control checks and organized inventory. • Packaged and sent shipments to customers and prepared documents to maintain positive customer relations.

Toronto, Ontario, Canada

• Collaborated with the Head Coach by guiding the direction of practices, mentoring and motivating athletes, providing technical stroke evaluation and optimizing swimmers’ abilities.

Toronto, Ontario, Canada

• Aided and taught swimmers of all ages (ranging from toddlers to seniors) and abilities to develop water skills, build confidence and improve technical skills while providing feedback and skill evaluation and promoting a safe environment.

Toronto, Ontario, Canada

• Assisted the aquatics coordinator and staff with administrative duties such as providing program support to instructors and parents, scheduling staff, ensuring pool safety and maintenance, and facilitating all operations of the aquatics department.

Markham, Ontario, Canada

• Instructed an array of children with a wide-range of mental and physical abilities, including many children with special needs, teaching technical skills and collaborating with other camp staff to promote a very safe and enjoyable environment while insuring a forward progression in the children’s performance.

Bachelor Of Applied Science - Basc, Industrial / Management Engineering

Activities and Societies: Industry 4.0 Design Team, Academic Representative

Ontario Secondary School Diploma & French Immersion Certificate

Activities and Societies: French Immersion Program, Advanced Placement Program, Specialist High Skills Major, Swim Team, Track and Field.