Michael Mccluskey Email & Phone Number

New York, NY, US

Florham Park, New Jersey, United States

Florham Park, New Jersey, United States

Florham Park, New Jersey, United States

• Manage recurring processes that demonstrate MHA’s Global GER (generic effective rate) and the benefit that it provides to MHA members
• Analyze individual pharmacy data to ensure pharmacy is receiving negotiated LTC pharmacy network rates when processing claims and working with appropriate teams to resolve issues and increase pharmacy reimbursement
• Automate and optimize reporting processes to increase efficiency and decrease opportunity for error while providing sales team with more useful and up-to-date insights for quarterly business reviews with members
• Perform RFPs for potential member pharmacies to identify the additional value that the pharmacy would receive by joining the MHA LTC Network
• Create ad-hoc analytics with input from sales team, trade team, members, and business partners to identify opportunities, trends, and insights

Florham Park, NJ

• Reconcile vendor data to ensure proper rebate collection by business partners through their contracts with manufacturers
• Create, manage, and maintain audit processes to reduce the number of overlooked member affiliations
• Use VBA, SQL, and Cognos to improve efficiency and automate processes related to the data and reconciliation team
• Coordinate with membership team and outside business partners to verify members receive Navigator pricing and the data team receives sales data, admin fees, and rebates

Bethlehem, Pennsylvania

• Created a model to analyze call center logs and survey data to find call reasons with most unfavorable results
• Examined user website data to determine ease of use and reason for visiting the website
• Suggested improvements to website reports so that in the future a more in depth analysis can be performed to initiate development of operational process improvements
• Applied Lean Six Sigma concepts and tools to analyze data for improved results

Ledgewood, NJ

• Assisted in maintenance and software changes of equipment in corporate headquarters
• Converted over 70,000 documents and templates from Office 2003 to Office 2013 while ensuring seamless transition for employees
• Created connectivity drawings for computer network and lighting control system within corporate headquarters
• Recreated and updated company’s Disaster Recovery Plan

Phillipsburg, NJ

• Increased profits through selling of attachments, accessories, and extended warranties
• Handled confidential customer information to complete transactions
• Solved customer service problems and complaints
• Corrected errors in signing to reduce loss of profits

Master Of Science - Ms, Data Science, 3.967

Bachelor Of Science In Business Administration, Mathematical Finance

Activities and Societies: Epsilon Nu Tau - epsilonnutau.org