Michael Dunn Email & Phone Number

Raleigh-Durham-Chapel Hill Area

Raleigh-Durham-Chapel Hill Area

• Implement enterprise level maintenance management software for oil & gas; power generation & transmission; chemical manufacturing; and other asset intensive industries.• Guide customer IT resources, process specialists, and business analysts through the implementation process to stand up environments, configure functionality, and complete user acceptance testing for successful go live on both plant and enterprise-wide rollouts.• Drive product development roadmap by scoping and adapting customer business requirements to features that bring benefit to the wider Prometheus Group customer landscape. • Leverage functional product knowledge to train customer administrators in best practices for incorporating Prometheus solutions into existing processes to address complex business challenges.• Address product defects and troubleshoot system reliability via Jira ticketing and Dynatrace monitoring to ensure a high-quality user experience.

Raleigh-Durham-Chapel Hill Area

• Act as the technical and functional backbone to sales and marketing efforts to acquire and retain customers.• Demonstrate Prometheus solutions and consult on business processes to drive opportunities forward to close.• Manage the technical aspects of sales documents, including RFPs, RFIs, scopes of work, and maintain functional/technical documentation for Prometheus products.

Tampa, Florida, United States

• Maintain strong rapport with customers to decrease relationship tension to better facilitate tasks and projects that improve water use, hygiene, and corrosion rates.• Improve upon existing understanding of cooling and heating applications and increase specialization into reverse osmosis technologies.

Tampa/St. Petersburg, Florida Area

• Established strong relationships with key decision makers during account transition by identifying preferred communication styles and demonstrating good work ethic to gain trust.• Acquire working knowledge of open and closed loop systems for cooling and heating applications through in-the-field troubleshooting to solve customer issues.

Plant City, Fl

• Deliver informational cues clearly and succinctly to get the major points of the exercise across to participants in a fast paced and dynamic environment.• Educate participants on the science behind the workout to maximize the effects of different training techniques.

Seffner, Florida

• Maintain fitness equipment and provide attentive engagement with members achieve a high degree of safety, facility cleanliness, and customer satisfaction.• In association wide yearly member surveys our department is consistently recognized as the cleanest and most likely to remember and use member’s name in conversation.

Seffner, Florida

• Stimulated membership sales by providing cause-drive tours and high-quality member engagement• Addressed member concerns and questions in a timely and efficient fashion while assuring accurate communication of information

Bachelor Of Science - Bs, Chemical Engineering

Activities and Societies: American Institute of Chemical Engineers (AIChE) American Society of Civil Engineers (ASCE) Society of Women.

Bachelor Of Arts - Ba In World Languages And Cultures With A Concentration In German, Humanities/Humanistic Studies

Intermediate proficiency in reading, writing, and speaking German (L2) “Germany Beyond the Classroom” language immersion study abroad.